Duval Acura

Five Star Rating Jovie Quinta goes out of his way to provide excellent service! He is always available to discuss what is going on with my Acura and assists me to pri Jovie Quinta goes out of his way to provide excellent service! He is always available to discuss what is going on with my Acura and assists me to prioritize maintenance and alerts me to service specials. It is refreshing to have someone with such a passion for their career! Jovie is always welcoming and a pleasure to know! More

Service survey Friendly staff and service is always satisfactory. They take time to let us know what parts required changing or taken care of. Waiting room is comfor Friendly staff and service is always satisfactory. They take time to let us know what parts required changing or taken care of. Waiting room is comfortable with snacks and lots of coffee flavors to choose from. More

Best Service Team! Duval Acura has the best Service Team! Kevin (Agustin) always greets us with a smile and always eager to please. Couldn't ask for anyone better! Th Duval Acura has the best Service Team! Kevin (Agustin) always greets us with a smile and always eager to please. Couldn't ask for anyone better! Thanks Kevin! More

Only the best service here Great service. Everyone is very professional and helpful. They make sure you’re well taken care of and keep you updated on how the service is going Great service. Everyone is very professional and helpful. They make sure you’re well taken care of and keep you updated on how the service is going each time. More

Best Service Ever This was my second service and I specifically requested Arick. He was friendly, service was timely and efficient. He helped me understand some featu This was my second service and I specifically requested Arick. He was friendly, service was timely and efficient. He helped me understand some features of my Acura. I was impressed on how neat and clean the service area is. Other staff members were also very friendly. More

Beyond expectations! Duval Acura provided a wonderful customer service experience. Everyone from the salesman, financial services team and service crew were very kind and Duval Acura provided a wonderful customer service experience. Everyone from the salesman, financial services team and service crew were very kind and did their best to meet my needs. More

Always a pleasure to visit This service department is always so friendly! Always go e a quote and stay within those means! Service rep Arick always let's me know what is due up This service department is always so friendly! Always go e a quote and stay within those means! Service rep Arick always let's me know what is due up next and take great care of my car! I won't take my car anywhere else! More

Pleasant experiences Always friendly service. Quality recommendations and service. No hassle appointments. Nice updates in the lounge area. Browse the new cars while you w Always friendly service. Quality recommendations and service. No hassle appointments. Nice updates in the lounge area. Browse the new cars while you wait. Knowledgeable, no pressure sales staff. More

Rude Service Advisor I just bought a ’14 RDX. Stopped by Duval Acura Service on 2/4 and Jovie Quinto came out to the car. I told him that there was a slight buzz when eng I just bought a ’14 RDX. Stopped by Duval Acura Service on 2/4 and Jovie Quinto came out to the car. I told him that there was a slight buzz when engaging my push-to-start button and he immediately asked me to schedule an appointment with a technician. I asked him to at least push/listen to it; it may be operating normally; in which case I would’ve just move on. He actually refused. I was persistent and literally asked him 4 or 5 more times. So he finally belligerently plopped down in the car, jabbed the button while looking at me and blurts out “it sounds good to me”. (Which, I guess means that I didn't need to schedule an appointment). I left. Jovie Quinto, you’re a Service Advisor. In addition to simply scheduling appointments, your job is to advise customers. A question about a push-to-start button shouldn’t cause a customer to never come back to Duval Acura’s Service Department. Rude and unprofessional. I’ll give Cadillac a shot at it in the morning. More