Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Duval Acura
Jacksonville, FL
1,068 Reviews
Since 1986 Duval Acura's mission has been to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Duval Acura is dedicated to:
1) As a diverse company, we are committed to serving employees, customers and the community.
2) Delivering exceptional service & value
3) Promoting personal & professional growth
4) Fostering teamwork & associate involvement
5) Demanding the highest ethical standards from ourselves
Our commitment to this mission makes Duval Acura a place where people want to work and do business.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,068 reviews
March 14, 2019
Service 08 Acura MDX The service that i received from Duval Acura was GREAT! Everyone was nice and friendly. I had alit if work done and they got my vehicle back to me in The service that i received from Duval Acura was GREAT! Everyone was nice and friendly. I had alit if work done and they got my vehicle back to me in a timely manner. Arick Armenta was extremely helpful. He kept me informed with everything that was going on with my vehicle. I am very satisfied with the work they did. Another satisfied customer. 😁 More
by Sundunn427
Employees Worked With
Arick Armenta
March 08, 2019
Purchase of a 2017 Acura MDX SH-AWD Our salesman, Luis was very thorough, knowledgeable, friendly, respectful and patient. He explained in detail all of the functions and capabilities o Our salesman, Luis was very thorough, knowledgeable, friendly, respectful and patient. He explained in detail all of the functions and capabilities of the vehicle. He answered our all of our questions quickly and made us feel very comfortable.The sales process including our trade in was smooth and efficient. R, Finance person, was also very friendly, professional, and explained everything to us in great detail. He answered all of our questions and was very articulate. More
by JCS
Employees Worked With
Luis Alejandro, R (Finance person)
March 07, 2019
Great service ! Fast friendly service as always ! My wife and I have been customers for over 23 years and we enjoy the people and great service more than ever ! Fast friendly service as always ! My wife and I have been customers for over 23 years and we enjoy the people and great service more than ever ! More
by Jmoneo
Employees Worked With
Merrick, Jovi Aric
March 04, 2019
Love Duval Acura I was previously a customer of a competing Acura dealership. After a completely HORRIBLE sales experience, I gave Duval Acura a try. My Sales experien I was previously a customer of a competing Acura dealership. After a completely HORRIBLE sales experience, I gave Duval Acura a try. My Sales experience was EXCEPTIONAL! The service department has continued that exceptional experience! From being welcomed as I pulled in, to check in, review, and check out with Khalil. It was a truly enjoyable experience. I am so happy to have moved my business to Duval Acura! More
by Kamadore
Employees Worked With
Khalil Mercado
March 03, 2019
Great service Arick Armenta is one of my favorite people to contact for service on my Acura. He did a great job as always. Now I can rest assured that my Acura is Arick Armenta is one of my favorite people to contact for service on my Acura. He did a great job as always. Now I can rest assured that my Acura is performing at its best. More
by AcuraForLife
Employees Worked With
Arick Armenta
March 02, 2019
Thank You!! Duval Acura continues to have excellent customer service!!! When you enter the building until the time you leave, each department continues to greet a Duval Acura continues to have excellent customer service!!! When you enter the building until the time you leave, each department continues to greet and treat you like a valued customer. My favorite department is service, simply for the request, I need to meet the quality to keep my car running. From Kevin, Ed, Arrick, Kalil, and Jovie these gentle make the worries of your car problems at ease. Thank you for all you do ACURA, you all are truly amazing. Tricia Williams More
by willtm21
Employees Worked With
Other Employees :
One of my favorite people to contact for my car problem needs. Simply amazed at his performance.
March 02, 2019
Curtis Pillow was excellent throughout the entire experience Duval Acura is very professional from the sales room to the service department and the costs are explained clearly. Sales staff are very helpful and c Duval Acura is very professional from the sales room to the service department and the costs are explained clearly. Sales staff are very helpful and courteous . More
by barryaycock
Employees Worked With
Curtis Pillow
February 27, 2019
Always a great service experience Duval Acura service department is great to work with. Always a pleasant experience. Detailed work and they get things done in a timely manner. Taking Duval Acura service department is great to work with. Always a pleasant experience. Detailed work and they get things done in a timely manner. Taking time to explain what work needs to be done. More
by kellyb
Employees Worked With
Arick Armenta
February 27, 2019
Satisfactory The service department does an excellent job of scheduling service, and seeks to insure that the service is carried out in an expedient timeframe. Add The service department does an excellent job of scheduling service, and seeks to insure that the service is carried out in an expedient timeframe. Additionally the service writer reviewes other maintenance conditions or concerns with the customer prior to releasing subject vehicles back to the customer. More
by RevRich
Employees Worked With
February 23, 2019
Easy to work with Everyone in the service center is welcoming, friendly, and easy to work with. They are always upfront with you about the cost of service and service i Everyone in the service center is welcoming, friendly, and easy to work with. They are always upfront with you about the cost of service and service is done in a timely manner. More
by Cmg7382
Employees Worked With
Jovie Quinto
