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Duval Acura

Jacksonville, FL

4.8
1,068 Reviews
Since 1986 Duval Acura's mission has been to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Duval Acura is dedicated to: 1) As a diverse company, we are committed to serving employees, customers and the community. 2) Delivering exceptional service & value 3) Promoting personal & professional growth 4) Fostering teamwork & associate involvement 5) Demanding the highest ethical standards from ourselves Our commitment to this mission makes Duval Acura a place where people want to work and do business.
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11225 Atlantic Blvd

Jacksonville, FL

32225

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Showing 1,068 reviews

September 01, 2019

Straightforward car buying experience Everyone I worked with at Duval Acura was extremely straightforward and delivered everything promised. Happy with my experience and would recommend th More

by April
Recommend Dealer
Yes
Employees Worked With
ANTHONY V. LEWIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CAIN PIERCE
Sep 03, 2019 -

Duval Acura responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 01, 2019

VIP Treatment From the time I arrived the team showed an urgency to get out to me before I came in even though there were many cars in the drive! Very informative a More

by Chuck B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KHALIL R. MERCADO CORREA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2019 -

Duval Acura responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 31, 2019

Exceptional Service My service advisor Khalil Mercado provide excellent service and advice. My car was finished on time with exceptional service. He even provided excelle More

by shields16325
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KHALIL R. MERCADO CORREA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2019 -

Duval Acura responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know!

August 29, 2019

Very professional and courteous experience We just leased our fourth MDX and our acquisition experience was absolutely professional and courteous. The quality of this service team was an impor More

by ToroJax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ANTHONY V. LEWIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOVIE B. QUINTO
Aug 30, 2019 -

Duval Acura responded

Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

August 26, 2019

Class Act Dealership Roger went above and beyond for me. This is obviously the standard for all of the departments in Duval Acura which is why I have gone to them for my l More

by Kristen VR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ROGER C. SLAVENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Duval Acura responded

Hi, we are so happy to read such a great review about Duval Acura! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 22, 2019

Service Team is Excellent, Service Adviser is outstanding!! Was In for service on my wife's ILX, which I hate! I even dislike your Dealership car owner waiting area. It is well below standard of other luxury br More

by Vic30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KHALIL R. MERCADO CORREA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2019 -

Duval Acura responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 22, 2019

30 years and counting of prompt, dependable and courteous service. Thank You Duval Acura, would love a new RL but at age 81 not likely, so keep up the good se More

by 1990Legend2000RL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MERRICK WADE
5.0
This rating includes all reviews, with more weight given to recent reviews.
PHILIP C. GRAHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
ARICK D. ARMENTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : KEVIN M. AGUSTIN
Aug 23, 2019 -

Duval Acura responded

Hi, we are so happy to read such a great review about Duval Acura! We sincerely value your business and look forward to your next visit!

August 21, 2019

Duval Acura is the best dealership in Northeast FL Khalil is amazing. His attention to detail, expertise in the auto industry and his customer service is the best I have ever seen. Great experience. More

by Camsu14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY V. LEWIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
KHALIL R. MERCADO CORREA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khalil and Hampton
August 21, 2019

Excellent service Courteous and excellent service. Keep it up. Nothing more to add. Will be recommending the dealership to friends. See you again in the next few months More

by Rad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KHALIL R. MERCADO CORREA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2019 -

Duval Acura responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 19, 2019

Outstanding experience!! Duval Acura has always provided me with the highest quality service. It is clear that their team in concerned more about the customer's experience tha More

by Rob32174
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MERRICK WADE
5.0
This rating includes all reviews, with more weight given to recent reviews.
HECTOR F. CASTANEDA Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
KHALIL R. MERCADO CORREA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MICHAEL SHAW
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