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Duval Acura

Jacksonville, FL

4.8
1,068 Reviews
Since 1986 Duval Acura's mission has been to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Duval Acura is dedicated to: 1) As a diverse company, we are committed to serving employees, customers and the community. 2) Delivering exceptional service & value 3) Promoting personal & professional growth 4) Fostering teamwork & associate involvement 5) Demanding the highest ethical standards from ourselves Our commitment to this mission makes Duval Acura a place where people want to work and do business.
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11225 Atlantic Blvd

Jacksonville, FL

32225

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Showing 1,068 reviews

January 05, 2020

A great service from a truly professional dealership. We'll continue to rely on Duval Acura for all of our service needs in the future. More

by rme_av8tor
Recommend Dealer
Yes
Employees Worked With
ARICK D. ARMENTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2020 -

Duval Acura responded

Hello, thank you so much for your high star rating! We're always happy to help!

January 04, 2020

Roger was Awesome Thanks Roger for another great Acura, Both my mother and I love our vehicles. You have truly made my wife happy with our ne RDX. Thanks More

by Wrn63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HECTOR F. CASTANEDA Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
WILLIAM D. ISOM
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROGER C. SLAVENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE CUTAIA
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN P. DAWSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOVIE B. QUINTO
Jan 06, 2020 -

Duval Acura responded

Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for the great review!

January 04, 2020

Great buying experience Working with Curtis and Tim was very comfortable. There wasn't any pressure to buy and they offered several different options for us to look at before More

by William Cobb Jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CURTIS E. PILLOW
5.0
This rating includes all reviews, with more weight given to recent reviews.
TIMOTHY C. WALKER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2020 -

Duval Acura responded

Hi, we are very happy we could provide you with a positive experience!

January 04, 2020

7000 mile check up Have been a customer for years as I have had three Acura’s. Always do a good job and have no complaints. Very friendly and professional. More

by Cbridger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Aman
Jan 06, 2020 -

Duval Acura responded

Hello, we are glad we could help! We sincerely value your business and look forward to your next visit!

January 01, 2020

Awesome Experience Our experience with Duval Acura was so unbelievably easy that we were commenting to each other that this can’t be real. The entire staff is friendly a More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Saale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : R BINRASHED, CAIN PIERCE
Jan 03, 2020 -

Duval Acura responded

Hello, thank you for your kind words and this wonderful review! Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 16, 2019

Quick and painless experience.. First I have to say that this was one of the most stress vehicle purchases I’ve ever had. My sales associates Anthony and Cain we’re both very knowle More

by tequila john
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ANTHONY V. LEWIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CAIN PIERCE
Nov 19, 2019 -

Duval Acura responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 02, 2019

Very good! But there's that but closing took entirely to lon The experience was good, it took to long for the closing, I paid cash it should have been quick and easy. The salesman was very courteous and knowledg More

by Charlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CAIN PIERCE
Nov 04, 2019 -

Duval Acura responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Duval Acura and we hope to see you again.

November 01, 2019

Best Experience at a car dealership!!! All I can say so not to bore you is this was a ten star experience through out the whole process. Please if you go to them ask for Cain as a salesper More

by daviddarmanjian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
R BINRASHED, CAIN PIERCE
Nov 04, 2019 -

Duval Acura responded

Hi, we are so happy to read such a great review about Duval Acura! We sincerely value your business and look forward to your next visit!

October 25, 2019

Worst Customer Service My parents bought a brand new Acura in the spring of 2019. Since buying the car, the tires need air weekly. The car stalls out suddenly when driving. More

by LBR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 25, 2019 -

Duval Acura responded

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like the opportunity to make this up to you. Please contact our manager at (904) 725-8000 so we can make your experience a positive one.

Oct 25, 2019 -

LBR responded

My mother and I both spoke with Tim - on two different occasions when the car was failing. He did nothing to help. My mother was IN the dealership yesterday and no one would help her. She was told to call the 1-800 number for Acura! My mother emailed Kevin Snyder this morning. We are waiting to see if he will make this right.

October 23, 2019

Very professional and great at what he does! He was very informative and knew what he was talking about. I would recommend him to everyone I know because of the quality of the experience! If you More

by Victor Farfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LUIZ C. ALEJANDRO
Oct 23, 2019 -

Duval Acura responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

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