Dutch Miller Kia

A family member bought a truck from them in February. The salesman sealed the deal and we left with the vehicle. Insurance was obtained on said vehicle and all was well until the finance company deducted The salesman sealed the deal and we left with the vehicle. Insurance was obtained on said vehicle and all was well until the finance company deducted $1200 from my sons account saying that insurance was not put on the vehicle. We've been calling the dealership for weeks trying to talk to the salesman to have him to fax, email or whatever to show that State Farm did send proof of insurance. I chatted with an associate and instructed them to call and get this straightened out and send what is needed. They DID finally call and say "we hear you're looking for a Tacoma pickup truck" How much more incompetent can it get. My advice is get copies, copies, copies of everything before you drive off the lot. More

Terrible dealership. They refuse to give a rental car and take forever fixing your vehicle!! They refuse to give a rental car and take forever fixing your vehicle!! More

Poor customer service stay away from this dealership they say friends family not. Had my suv over there 5times they said it's fix but it's not they say friends family not. Had my suv over there 5times they said it's fix but it's not More

DONT waste your time! Very unorganized, and unprofessional. Went to trade in my vehicle which is valued at 8,300 on KBB for trade-in they offered me 3,000 and stated that Very unorganized, and unprofessional. Went to trade in my vehicle which is valued at 8,300 on KBB for trade-in they offered me 3,000 and stated that is the amount it would bring in at an auction. I also had an appt for a particular vehicle which they sold out from under me 15 minutes prior to my appt time. One employee proceeded to raise his voice and try to argue with me that it did not take me an hour drive time to get to his dealership which it CLEARY did. Then I was told there was a very similar vehicle available which I agreed to let them run numbers on, however it was a pre-order and NOT available. I was also told over the phone by the Manager Mark Gandee that he promised if I made that hour drive to his dealership he would make sure it was worth the drive. We were also told that if we did buy a vehicle that their service department closes at 3 on Saturday so we would NOT be able to drive the car home and they would have to bring it to us at a later date. The sticker price on the car was 38,000 but from the parking lot to inside the price went up to 42.000, they stated it was for "extras" that they are required to put on the vehicles. I highly recommend taking your business elsewhere. Yes Ii was also a little snippy with them while I was there, but after all of the BS and jerking around I had every right to be upset. This place is a joke! More

Very disappointed in service timing issues. It takes a month to get my vehicle in for a service that should be taken care of right away. Do not recommend! month to get my vehicle in for a service that should be taken care of right away. Do not recommend! More

Love my Kia but very disappointed in the service department at Barboursville, where the car was purchased. Have dealt several times with the Charleston/South Charleston Service Department and found department at Barboursville, where the car was purchased. Have dealt several times with the Charleston/South Charleston Service Department and found them to be friendly, efficient and fast. I relocated and started using the Barboursville service department in 2020 and have found them to be dismissive, inefficient and rude to the point I would not purchase another Kia from this dealership. Service writers acted as if each time I entered the dealership, I was a bother to them. Did not smile or act friendly in any manner. Most recently went for an oil change and asked that the 91,000 mile inspection be done as well as tires rotated. Mentioned the car had a vibration and was quickly told they could not look into it then and I would have to make an appointment approx one month away. Upon checking out I did not receive any indication that the inspection was done and was specifically told my tires were fine. Upon further investigation the next day by a local garage it was found that the car had a broken belt in a back tire. A new tire was purchased, but the vibration continued. The day before my scheduled appointment in Barboursville on June 16th, I called to tell them I was also having a problem with the air conditioner. I was very quickly told my car was given a three hour appointment time and the air conditioner could in no way be looked at until another appointment could be scheduled in Mid September two months away. He also rudely informed me that it would not be covered by warranty, though this is something I did not ask. As far as the warranty I was informed that though I purchased the 20 year 200,000 mile warranty, nothing on the car other than the engine and drive train were covered past 50,000 miles. At this point I admit I was getting aggravated and asked the service writer why he had to be so difficult and that each time I had been in the facility, it had been a nightmare, unlike my So. Charleston/Charleston experiences. He informed me he was under "stress" (who isn't) and only had three technicians. He then quickly put me in my place and stated, "If you don't like it you can take your car back down to Charleston." In spite of this rudeness, I kept the appointment, since I had waited one month, only to be told the vibration was being caused by a front tire broken belt, that had also been missed when the tires were reportedly inspected, aired and rotated. Though I was not able to get back to the dealership before they closed, I paid the 450+ bill and asked that the keys be locked in the car and it would be picked up later. The car was left at the dealership over night and when it was picked up the next day, it had been left in the lot with the doors unlocked and the keys laying in the floorboard for anyone to take. On a final note, I did ask the service writer who was in charge of the department and he told me it was Blake Miller who would be back in the dealership on Monday. As I said, I love my Kia Optima which I purchased in Barboursville in 2018, as a new car. I had been considering trading it in on a new Kia, but after this interaction, I would not recommend purchasing from Dutch Miller Kia if you have to use the Barboursville Service department. More

Went to look at a Seltos. Was trading in my 2017 Toyota Corolla. I had looked up KBB value of my trade before I went, and it was valued at at least $10,000 for trade. They only offered me $8,500. When I sa Corolla. I had looked up KBB value of my trade before I went, and it was valued at at least $10,000 for trade. They only offered me $8,500. When I said I wasn't comfortable with that number, that it was at least a $10,000 value for trade, the sales manager asked me "where do you get THAT figure?". I told him KBB. His response, "Kelley Blue Book doesn't buy cars! If a dealer offers you more that $8,500.00, they are scamming you." So I took my business elsewhere. Got $10,500 for my Corolla, and I went through the bill of sale. No scam, no unexpected fees, no problem. I will never do business with Dutch Miller Kia. They proved to me that they aren't trustworthy. More

Excellent, great atmosphere, Taylor Allen salesman is AWESOME..he knew all the answers to my questions and was very honest! And friendly too! Jonathon in finance gave us NO SURPRISES with the numbers .p AWESOME..he knew all the answers to my questions and was very honest! And friendly too! Jonathon in finance gave us NO SURPRISES with the numbers .payments were even less then was quoted.what more could you ask for! I got my dream car! Drove 2 and half hours and will do it again. Highly recommended! More

Great experience! Recently went through the process of ordering a Telluride with salesman Chris Lee. Totally a great experience: no pressure to buy, good trade in value Recently went through the process of ordering a Telluride with salesman Chris Lee. Totally a great experience: no pressure to buy, good trade in value, knowledgeable salesman. Can't wait for our new vehicle to arrive! Thank you, Chris Lee for all your help! More

Chris Lee (Mr. BBQ) was awesome to work with. Super friendly service throughout my experience I definitely would and will recommend Dutch Miller to anyone looking for a new or new to them ride friendly service throughout my experience I definitely would and will recommend Dutch Miller to anyone looking for a new or new to them ride More