Durand Chevrolet

Another great experience Have purchased many vehicles over a 10 plus year period and always receive courteous service, advice, etc. Buying experience was also non-pressured, Have purchased many vehicles over a 10 plus year period and always receive courteous service, advice, etc. Buying experience was also non-pressured, customer oriented. More

Always good service at Durand's the young man at the desk told me what the service would cost and offered the comfortable waiting area where I read my nook. I use a walker and, when the young man at the desk told me what the service would cost and offered the comfortable waiting area where I read my nook. I use a walker and, when the service was complete, he held the door for me and directed me that my vehicle was parked under the overhang so that I would not need to dodge the freezing rain that day. More

saw what I liked and bought it thankyou Josh & Brian. Josh pointed me to Brian and he was very helpful, Helped with everything and out the door i went with my new truck, in & out 1 day thanks again. Josh pointed me to Brian and he was very helpful, Helped with everything and out the door i went with my new truck, in & out 1 day thanks again. More

BBB BRIAN BUTKA is the BEST I always buy or lease my cars from Brian. Brian keeps you posted about your car and specials. Brian treats you right and never steers you wrong. Bria I always buy or lease my cars from Brian. Brian keeps you posted about your car and specials. Brian treats you right and never steers you wrong. Brian took care of all the paper work and made sure I knew how to use all the options. Was a great experience. More

A great experience We had a great experience buying a used car for my daughter to take back to school. We were on a bit of a time crunch, but Brian was super and walked We had a great experience buying a used car for my daughter to take back to school. We were on a bit of a time crunch, but Brian was super and walked us through the whole process and made everything easy and low-key. Would definitely return for the next kid! More

WORST NIGHTMARE EVER Worst dealership I have ever dealt with. Bought a brand new truck and they did not even prep it before I picked it up. Empty tank and the DEP tank f Worst dealership I have ever dealt with. Bought a brand new truck and they did not even prep it before I picked it up. Empty tank and the DEP tank for diesel engine was empty. Plus I got a service engine light on right after i bought it. Brought it in and they said they have to order the part. Now Onstar told me that I would most likely drive on reduced power because of it. Durand service did not even care. I also told them about millions of white dots all over the plastic cowl under the wipers. They never touched it. So I took it home and parked it because it could not be driven like that. You could step on the pedal and nothing the truck would just sit there then it would take off like a rocket a few seconds later. Try driving in traffic with that. But no loaner. I took it back in when the part came in and again asked them to clean the cowl. Again I got the truck back with nothing fixed. Was told wrong part was ordered. I called the General manger and he left a message on my phone that I still have and said that the truck was prepped and the white dots were something I must of picked up on the road. He never looked at the truck. My wife & i are retired and I worked 35 years a a auto body man. Tell me something how do you get white dots all over a cowl that is under the windshield wipers. They were no were else. He called my wife & I a liar. He was very abusive on the phone not allowing me to talk to the point i asked him outright was he was being such a A_ _ HOLE and he hung up and now says I used foul language to him so they no longer wanted our business. We buy a new truck every three years. The cowl had polishing compound on it and it took me $15.00 in materials and 3 hours to clean it. He Also sent us a check for $100.00 for the empty tank & no DEP. because remember they do not send out trucks unprepared. They never even put there sign on the back like they always do. They told me they checked the DEP before giving us the truck. He must have a magic stick because there is no way to check the level. The on board computer only lets you know when its going to need filling up. I put 2 gallons in myself. I took it to another dealer and they gave me a brand new truck to drive and had to keep it for a week to only find out the the service tech at Durand broke a pin in the sensor that Durand replaced and damaged. There loss because I found a real dealership and will be buying my next truck there. The owner of Durand needs to keep a better watch on who works for him. I bought a 2015 from there and the service again was very sub par. Go else where because there really is a lot better out then then that place. Just because there small does not mean there good. Salesman was great but everything after that was just down right poor service. I would not even let them change my oil. Please shop around before you go there. Because I found out there is so much better out there. Filed a complaint with the BBB and that is how I received the $100.00 refund. The general manger even agreed to most of my complaints. But still had the go to xxxx attitude because he said that all he is doing and he said that is the end of it. More

Was a great experience There was no pressure, we were able to work out a good deal on the truck. Chad went over all the options and made sure I knew what other trucks were There was no pressure, we were able to work out a good deal on the truck. Chad went over all the options and made sure I knew what other trucks were available, and got me the deal I was looking for on the truck I wanted. More

Great experience! I bought a 2017 Tahoe. I needed a specific tow package. They didn't have one on the lot but brought one in from another dealership for me in two days I bought a 2017 Tahoe. I needed a specific tow package. They didn't have one on the lot but brought one in from another dealership for me in two days time! More

Dropped vehicle off for state inspection I dropped my vehicle off for state inspection sticker without an appointment. Went to do some errands and it was all set when I returned. I dropped my vehicle off for state inspection sticker without an appointment. Went to do some errands and it was all set when I returned. More

Great Buying Experience About a month ago I was unexpectantly in the car market. Durand Chevrolet was one of the dealerships I visited. I explained to the Sales Manager wha About a month ago I was unexpectantly in the car market. Durand Chevrolet was one of the dealerships I visited. I explained to the Sales Manager what I was looking for and what I had liked and disliked about my old car. He recommended the Chevy Trax, explaining why he thought that would be best for me. Costs were discussed. There were no games or haggling over price. The warranties available were also clearly explained. This was the easiest and most pleasant car buying experience I have ever had. Yes, I now own a Chevy Trax from Durand Chevrolet .DaleZR, Westborough, MA More