Durand Chevrolet

This was a normal Oil Change and Parts Purchase, but the part that knocked this down is the fact that I had to pay $72 for a replacement Key Fob which is a HUGE markup, but then I had to pay $30 for them to part that knocked this down is the fact that I had to pay $72 for a replacement Key Fob which is a HUGE markup, but then I had to pay $30 for them to configure the new Key Fob to my car. This configuration service took a total of two minutes. Thirty bucks service charge...on a seventy-two dollar part, when the service only took two minutes! That is excessive. UPDATE - Friday 06/10/2011 After posting this review, I received both a call from the Service Department and an email from the owner of Durand Chevrolet. Josh, in Service, was following-up on my ratings and my comments. He stressed that if I have concerns about price in the future I should raise them immediately, right at the Service Desk, and they will try to resolve my concerns immediately. Rick Durand's email also expressed that they wanted to resolve my concerns, and he offered a refund of the $30 Service Charge. This was excellent follow-up from Durand Chevrolet, and it's the reason I'll be going back there for future Service and car shopping. More

I would highly recommend dealing with Durand Chevy as far as Buying a vehicle from a dealership it was the smoothest purchase I have ever made. there was no one pressuring us into buying anything and our sal as Buying a vehicle from a dealership it was the smoothest purchase I have ever made. there was no one pressuring us into buying anything and our salesman Brian Butka was there to answer any questions we had and to get us the best deal he could. More

I purchased my Chevy Trailblazer from a dealer in another part of my state. One and a half years later I had a warranty repair issue and Durand handled it with GM like they were on my team and were pulling part of my state. One and a half years later I had a warranty repair issue and Durand handled it with GM like they were on my team and were pulling for me. I tend to buy late model, low mileage used cars so whom I purchase from is largelty dependent on what they have on the lot. I can easily say that I will be checking Durand Chevy's inventory when the next purchase surfaces. I was very happy with the service! More

Great experience. Very laid back salseman, that was NOT PUSHY! They were willing to bring in a vehicle from elsewhere that met my specifications and gave me the price I wanted. They met the lowest price w PUSHY! They were willing to bring in a vehicle from elsewhere that met my specifications and gave me the price I wanted. They met the lowest price we got from other dealers and then beat it. The entire process was painless and stress free. There is also an area for your small children to play which also helped the process. The were genuine and friendly. I have bought a few cars in the past and this was by far my best experience. They bring back the meaning of customer service. More

There are several reasons why to go to a dealership; purchase a car (new and/or used) and get your car serviced. We've purchased purchases multiple cars from Durand; Malibu, Malibu MAXX, Equinox, and purchase a car (new and/or used) and get your car serviced. We've purchased purchases multiple cars from Durand; Malibu, Malibu MAXX, Equinox, and Lumina. In each case, the sales pitch was low pressure and we could just wander around and look. If we had a question, the person involved would answer. Mark was very helpful with our last purchases. But, the main reason why I stick with Durand is service. Many dealerships claim that they care about their customers and that they try to do great service. I then see THOSE places not follow through. Josh and Dave and the rest of the service group DO follow through. How? They accurately determine what is wrong with the car (if any). You can look at the parts. They will walk you through the issues. But, they don't force things on you. They will indicate that you might be able to go 6 more months with those tires or that the air filter (while better if changed) could wait. And, in all cases, they are friendly. Would I purchase another car from Durand? Yup, I already have. Would I take my car in for service to them? Yes. I know that I can trust them whether it is an oil change or a wheel bearing repair. More

My wife and I visited Durand with the idea that we would start our search for a new car there. Because ot the friendliness and no-pressure sales, we didn't need to go anywhere else. The whole process was start our search for a new car there. Because ot the friendliness and no-pressure sales, we didn't need to go anywhere else. The whole process was relaxed and not hurried in any way. We thoroughly enjoyed the whole experience of buying from this dealership. More

I had a very good experience at this dealership. I was greeted in a non-pushy way and with a smile. The entire atmosphere was relaxed and I did not feel that anyone at the dealership was stressed out and greeted in a non-pushy way and with a smile. The entire atmosphere was relaxed and I did not feel that anyone at the dealership was stressed out and that they enjoyed their jobs. This put me more at ease and made the experience one in which I felt that I was not being pressured into the sale. I had originally not intended to purchase the vehicle that day, but to come back later in the week. This was not met with any resistance or higher pressure sales pitch saying that it won't be here for me unless I take it now. The dealer understood and agreed that if things are meant to happen, then they will work out somehow (which is my belief). I was not criticized for it and he said that if it was still here when we (my wife and I) were ready to buy it, then they would be happy to see us and help us. If it wasn't still available, then they would help us find something else if they could. I will almost certainly be buying my next vehicle from them and from Ken Brown in particular if he is still available in a few years. More

We discovered Durand Chevrolet after Luddy Chevrolet in Holden closed. We have had our vehicles serviced and warranty items completed with complete satisfaction. We purchased a new Malibu in Sept 2010 and Holden closed. We have had our vehicles serviced and warranty items completed with complete satisfaction. We purchased a new Malibu in Sept 2010 and have had all of our service performed at Durand's. Recently we needed a new transmission for our 2009 Malibu which was under warranty. We spoke with Dave Pepin who took care of everything. Durand's is truly a customer friendly dealer. More

very friendly, customer oriented organization. Made car buying experience pleasant, stress free. Would strongly recomend to others. Dealership appeared to have large inventory, was busy, well organized. buying experience pleasant, stress free. Would strongly recomend to others. Dealership appeared to have large inventory, was busy, well organized. Glad I came here. I would certainly return for my next purchase. More

This dealership is GREAT for sales and service. I have been dealing with Durand for many years buying new cars and taking them in for service. I would definitely recommend this dealership to anyone. They been dealing with Durand for many years buying new cars and taking them in for service. I would definitely recommend this dealership to anyone. They are all very friendly and very knowledgeable and I wouldn't think of going anywhere else. That is why I just purchased my new Equinox. More