Durand Chevrolet

ben was a fantatic salesman he worked very hard to ensure i was helped and came away happy i did business whith them i would recomend my friends buy from them i was helped and came away happy i did business whith them i would recomend my friends buy from them More

Brought my Tahoe in for a transmission shifter cable replacement earlier this week & was charged almost 1K… Technician who worked on it clearly is an idiot because I looked on identifix for the labor ra replacement earlier this week & was charged almost 1K… Technician who worked on it clearly is an idiot because I looked on identifix for the labor rate to replace the cable alone as well as the lever & it was 1.1 hours for labor for the cable alone. That was definitely not worth $800 in labor. Was my first & last time I will be going in for service there. I’ll take my business to Tucks Trucks. They are more honest. On top of everything I took my Tahoe back there the next day because the shifter wouldn’t go lower then 2nd gear. Soo in other words if I drove through a snow storm & wanted to keep it in first gear, that’s not an option. They claimed the steering column needs repairs or needs to be replaced.. Why didn’t you tell me the first time!? Taking it back the next day didn’t fix the problem because before the tranny cable rotted out I was able to put it into 1st when I needed to. They didn’t do anything about it only to tell me something they should have told me the first time about the steering column. I used to be a mechanic but have since left the industry due to health conditions. But regardless I don’t recommend Durand Chevy for service. Overcharged on labor to do a job. More

Awesome experience I live near Hartford CT and spend a lot of time in Worcester. I accidentally found online that Durand was offering a closeout sale on 2019s. Memoria I live near Hartford CT and spend a lot of time in Worcester. I accidentally found online that Durand was offering a closeout sale on 2019s. Memorial Day weekend, I called and spoke to Larry T about a Blazer I liked.... I was supposed to see him a few days later on the holiday, but was too excited and couldn't wait. I headed down to the dealership and found Larry, who offered me an amazing deal and was willing to stay late to help me. The CT DMV is closed, and services are very delayed. I had a lot of concern and questions, and Larry was patient with me and worked hard to help satisfy my fears and my needs. Today he called me to share that the registration is processed, and that I can come retrieve the car. I am so excited and can't wait! Larry went the extra mile(s) to really make this deal a success, and as smooth as possible, considering all of the outside factors. ASK FOR LARRY T!!! He's THE BEST!!! And Joe M in finance made the paperwork and financing a BREEZE. More

Brian was very friendly. We went in, told him exactly what we want and without any hesitation we were back by the end of the week picking up our new 2013 Cadillac ATS. We will be back soon to purchase an what we want and without any hesitation we were back by the end of the week picking up our new 2013 Cadillac ATS. We will be back soon to purchase another vehicle for the lady. More

Great Customer Service ALL Around We were looking for two Silverados 2500HD. Larry was the sales specialist that helped us with our purchase. He was extremely pleasant the entire time, We were looking for two Silverados 2500HD. Larry was the sales specialist that helped us with our purchase. He was extremely pleasant the entire time, helped us to find exactly the trucks we were looking for and that fit our budget. Great experience overall with the financing team, and other staff of the dealer. We will certainly be shopping with them in the future! More

Satisfaction of dealership/sales Brian was so very Helpful with the sale of the Buick Verano that I purchased. Staff at Durand are always very courteous and professional making the ca Brian was so very Helpful with the sale of the Buick Verano that I purchased. Staff at Durand are always very courteous and professional making the car buying experience pleasant. More

Great service on a rare Chevrolet Had my car in for a scheduled oil change service Friday last week, mentioned to Josh (the service advisor) the infotainment system had a "LOCKED" mess Had my car in for a scheduled oil change service Friday last week, mentioned to Josh (the service advisor) the infotainment system had a "LOCKED" message that morning, rendering navigation and all sound functions inoperable. Josh checked the system, found a bulletin. Had the service tech look at the problem description and the service bulletin. Long story short, the tech and service bulletin indicated the radio needed to be replaced. Fewer than 13,000 of these cars exist in the United States, so I figured I'd be waiting quite a while for tunes and maps. Josh called Tuesday telling me the radio was in. I brought the car in late Wednesday so it could spend the night indoors to warm the plastics in the interior up before a radio-ectomy was performed. Got the car back today, everything is perfect. Josh, Steve (the driver of the shuttle) and tech(s) who worked on my car get spectacular grades for how quickly and professionally every aspect of the service procedure was handled. More

Bait and Switch I can count the number of negative reviews I've ever written on one hand, but my experience at durand was so comically bad I felt INSPIRED to put pen I can count the number of negative reviews I've ever written on one hand, but my experience at durand was so comically bad I felt INSPIRED to put pen to paper. First thing's first: F-you Chad, you and your crap eating grin. He took his every action straight from the "Garbage Dealer of America" playbook, from making us sit in the office for 20 minutes while he "spoke to the manager" for a better deal, to changing the price at the last minute. A new car advertised at $14.5k became $18.5k after our extended wait. After asking how, he said we didn't qualify for certain discounts, which were "clearly" itemized online. Now, this is fair enough. They do break down the discounts online, each with a line item attached. What's not fair enough, however, is that they hide the definitions of these line items like their discovery would mean the end of life as we know it. How they hide the details is what pushed me over the edge. As a professional web designer, I could say with absolute certainty that hiding these details behind 2 words that don't stand out, don't look like they can be clicked, and are difficult to notice is, in professional terms, deceptive garbage made by equally deceptive garbage people. Chad's handling of this situation was to sit there, nodding, responding condescendingly that the fine print was there, and that they have some pre-owned options in that price range. I told him we would start looking into those options, but most definitely not at Durand Chevrolet, bait and switch award winners 2018. As a side note, I bought a car here 5 or so years ago and had a great experience. Clearly management and staff has changed drastically, and I'd avoid giving much clout to those older reviews. More

Overall great experience Had the pleasure of working with Chad Armstrong at Durand Chevy. He was very low pressure and intentive and did exactly what he would say he would. Ni Had the pleasure of working with Chad Armstrong at Durand Chevy. He was very low pressure and intentive and did exactly what he would say he would. Nice and friendly environment with a helpful staff, Overall a great experience here. More

Enjoyed the experience The staff is friendly and knowledgeable without being pushy. Sal goes out of his way to make sure you are satisfied. I would and have recommended th The staff is friendly and knowledgeable without being pushy. Sal goes out of his way to make sure you are satisfied. I would and have recommended this dealership to anyone looking to buy a Chevrolet More