Toyota of Ann Arbor

Courteous customer service, but the wait times were long in some cases as it was very busy. The current construction in the showroom was also inconvenient but understandable. in some cases as it was very busy. The current construction in the showroom was also inconvenient but understandable. More

Toyota of Ann Arbor has a customer centered mindset that is apparent from the moment you walk through the door. is apparent from the moment you walk through the door. More

The 12 month 12000k mile “worry free” maintenance plan is a scam! I live 2 1/2 hours from the dealership. I was assured I could go to any dealership to get my scheduled maintenance completed. I’ve called 3 d a scam! I live 2 1/2 hours from the dealership. I was assured I could go to any dealership to get my scheduled maintenance completed. I’ve called 3 different dealerships and they do not except ethos or eg assurance as a form of payment. So I called Toyota of Ann Arbor the next day and asked for assistance in completing this scheduled maintenance and was told I could email a guy from finance and see what he could do. They claim it’s a “worry free” plan. When in reality it’s a time suck and a scam. I’ve wasted 2 1/2 hours of my life trying to get a service that was promised to me at signing. Don’t fall for it. This is why I dread going to dealerships. They promise the world until they have your money. Then you couldn’t get help from them if your life depended on it. Will never go back to this dealership and will advise anyone who will listen to take their business elsewhere. More

They made sure that their customer are well pleased to their service. Always send updates thru email and text message in your car related issues. their service. Always send updates thru email and text message in your car related issues. More

Friendly, efficient, and offer timely service. We always have our car serviced at Toyota of Ann Arbor. We always have our car serviced at Toyota of Ann Arbor. More

John P was very friendly, helpful, fast and went beyond with his service for my purchase. Highly recommend this dealership! with his service for my purchase. Highly recommend this dealership! More

Very Professional, knowledgeable and full of smiles. John Howell,Terrence ,Jacob , Rich- superb customer service John Howell,Terrence ,Jacob , Rich- superb customer service More

They do what they say, and that’s more than most other dealers. Very polite, punctual detail oriented. dealers. Very polite, punctual detail oriented. More

Always a convenient, quick, and painless experience at Toyota of Ann Arbor whether it’s buying a new vehicle or scheduling and bringing our cars in for general maintenance Toyota of Ann Arbor whether it’s buying a new vehicle or scheduling and bringing our cars in for general maintenance More

2 hours for tire rotation and air filters, and not recommending an oil change was the best part. So from 20,000 miles to 30,000, no oil change, real smart. recommending an oil change was the best part. So from 20,000 miles to 30,000, no oil change, real smart. More