Dundee Ford

BE CAREFUL ! !!! USED CAR ADVERTISED PRICE IS DECEPTIVE!! ON MONDAY MAY 22 2023 I WENT TO LOOK AT A USED VAN. IT WAS EXTREMELY NICE FOR THE PRICE AND IT DROVE G !!! USED CAR ADVERTISED PRICE IS DECEPTIVE!! ON MONDAY MAY 22 2023 I WENT TO LOOK AT A USED VAN. IT WAS EXTREMELY NICE FOR THE PRICE AND IT DROVE GREAT. I WENT AND SAT DOWN WITH A SALESMAN TO DISCUSS PURCHASING IT. HE PROCEDES TO SHOW ME 3 DIFFERENT PAMPHLETS FOR DRIVETRAIN WARRENTY, BODY PROTECTION WARRENTY AND INTERIOR PROTECTION WARRENTY. HE SAID I HAD TO PURCHASE ALL 3 TO THE PRICE OF $2995.00!!!!! I SAID I DID NOT ANY OF THAT AND I WAS TOLD THAT I "CAN NOT BUY THE VEHICLE THEN". HE SAID THATS WHERE THEY MAKE THIER MONEY NOT ON THE VEHICLE ITSELF. ( come on really ) I SAID I WANTED TO PAY CASH AND THAT WASNT APPRECIATED BECAUSE " WE MAKE MORE MONEY IF YOU FINANCE IT ". IF THEY WANT TO THROW AN ADDITIONAL $2995.00 PRICE AT YOU WITH NO WAY TO DECLINE IT THEN MARK UP YOUR ADVERTISED PRICE BY THAT MUCH. BE HONEST WITH THE PUBLIC. I WOULD HAVE GLADLY PAID A $1000.00 MORE FOR THE VAN IF YOU WERE ASKING THAT MUCH MORE BECAUSE I FELT IT WAS WORTH THAT. NOW I WILL FIND ONE ELSEWHERE THAT WILL BE EVEN BETTER YET WITH SOMEONE WHO WILL NOT TELL ME I HAVE TO GIVE THEM $2995.00 EXTRA TO BE ABLE TO OWN IT. More

My experience with service today was nothing short of excellent!! Between Steve in service and Rick the general manager I left 100% satisfied! 🙂 excellent!! Between Steve in service and Rick the general manager I left 100% satisfied! 🙂 More

We worked with the dealer on a used car sale. As we are from another state, we wanted everything ironed out to make this a seamless, easy experience. My husband then flew to Chicago to purchase As we are from another state, we wanted everything ironed out to make this a seamless, easy experience. My husband then flew to Chicago to purchase a near $40k vehicle. Dealer trying to force a $2000 extended warranty. I worked for Ford Motor for 10 years, and know enough to know that an add on such as this can not be forced. The deception and lies should not happen when you get to this stage of the buying process. My husband will be visiting another dealer in Chicago and I’ll certainly follow up giving others a recommendation where they can go to get a truthful experience. More

We purchased a 2020 Escape and i must say it was a pleasure to do business at this dealership, specifically John in sales and Vince in finance. John was thorough, pleasant, relatable and worked with u pleasure to do business at this dealership, specifically John in sales and Vince in finance. John was thorough, pleasant, relatable and worked with us to get the car with features we wanted. He represented our needs & limitations to management in order for us to make the purchase. John earned our high praise!! More

They will absolutely waste your time and will not disclose price over email or phone because they have hidden ADMs and don't want to be upfront about it. Do not take your business here. They are a ba disclose price over email or phone because they have hidden ADMs and don't want to be upfront about it. Do not take your business here. They are a bad dealer. More

Not upfront about pricing. Dealer has undisclosed ADMs you only learn about after visiting the dealer. Bad business - do not recommend dealing with them. Dealer has undisclosed ADMs you only learn about after visiting the dealer. Bad business - do not recommend dealing with them. More

I had an upsetting experience when trying to finalize a sale of a commerical vehicle. There was a fee for a feature I really didn't need or want for $299. I had asked the Sales specialist if they can remov sale of a commerical vehicle. There was a fee for a feature I really didn't need or want for $299. I had asked the Sales specialist if they can remove it since I have no use for it and he got the approval of the manager to do so. Then before the sale price was even agreed upon or finalized, they moved forward on running my credit, which now took a hit! After refusing the OPTIONAL warranty product they put the $299 fee back on and told me since I declined the warranty, they will not honor the fee that was originally removed. It's not about the money more so than going back on their word. They let go of a $40k+ sale over $299 More

Why five stars? Because of Master Tech, Rich,"FordBossMe" The man knows his trade inside and out Because of Master Tech, Rich,"FordBossMe" The man knows his trade inside and out More

We cannot recommend Dundee Ford for the following reasons: We purchased a vehicle from Dundee Ford 116 days ago and still have yet to receive our title or registration. We have contacted Vincent Vit reasons: We purchased a vehicle from Dundee Ford 116 days ago and still have yet to receive our title or registration. We have contacted Vincent Vitale and the GM, Michael Medina, numerous times with very little success. They do not answer their phones nor return calls. It took them over 90 days to admit they made a mistake on their end of the paperwork which was causing the hold up. My husband finally spoke to Mike Medina on July 8th and requested the title and refund so we could do the registration transfer ourselves and he verbally promised they would send our title and a refund check for our taxes and registration on Wednesday, July 13th. That day came and went with no title, no refund check and ZERO contact We have tried to call repeatedly since then and NO ONE will return phone calls. I've called yet again today and was just put into voice mail again. This has been the worst customer service experience we have ever had with any business hands down. In our opinion, Michael Medina has been unprofessional and has proven time and time again that he does not keep his word. More