Duncan Hyundai

Friendly sales staff, RUDE manager, terrible service I found a truck listed online and immediately went to see it. The salesperson Andrew was very friendly, and clearly wanted me to have a good car buyin I found a truck listed online and immediately went to see it. The salesperson Andrew was very friendly, and clearly wanted me to have a good car buying experience. The truck had apparently just arrived on the lot and hadn't been serviced or detailed yet, but the management pushed the salesman to start throwing paperwork at me. I wasn't ready to buy it just yet, so I came back the next day to re-evaluate. I noticed the steering was off while driving, and upon getting out saw that the tires were in bad shape, and didn't seem to be the right size. I told the salesperson that the dealer would have to replace the tires or take off the cost from the price, and from across the showroom a manager chimed in with a very condescending remark about how if the tires passed state inspection that was the end of that. I should mention that I'm a 24 year old woman, but I should also mention that I probably know more about cars than a lot of men. I frequently forget that some morons will try to treat me like I'm completely clueless, so I was a little taken off guard by his dismissive tone at first. After the car had "made it through the shop" I was informed that they had to order all new tires since the ones it had did not pass inspection, and were in fact not even the right size. I was also told that "a few other parts needed to be replaced" and when I inquired the most information I got was that the power steering hose was being replaced. Working with Andrew, and another salesperson, Emma, who were very friendly and helpful, and after reading reviews online, I felt fairly sure Duncan would treat me fairly despite some of the employees' disrespectful behavior. I told them I wanted the truck, and put a deposit down. After lots of back and forth for over a week, and poor communication between salespeople and shop, "all the work was done" so I went to pick up the truck. Doing the paperwork I was again faced with the same condescending manager ("Matt"?), who made rude and sarcastic comments when I didn't have specific documents that no one had asked me for. I was very irritated, but pressed on because I felt that he was probably just compensating for something and I shouldn't let it get in the way. I had filled out all the paperwork, signed everywhere and put down a $500 deposit. I got a letter of approval faxed from my bank (NFCU), however, I was not allowed to take the car until the check arrived from the bank. Seems a little absurd after all the crap I had put up with, but again I knew getting angry wasn't going to help me so I shut my mouth and went home. When the check arrived and I was finally able to take the truck I drove away happily, trying to forget how angry the manager guy had made me, especially since I was very grateful to Emma and Andrew (who, by the way has since moved from Duncan). The next day I noticed a squealing sound, like a belt slipping. I called and was told that was "wear and tear" and that would not be addressed by Duncan. I've dealt with belts and pulleys before and knew this wasn't a super expensive fix so I cut my losses and took the truck to my usual mechanic. They discovered that the exhaust manifold was leaking. This would cost ~$800 to repair. Days after purchasing this truck I was obviously not planning to pay for that and took it back to Duncan, not believing that they passed this truck on state inspection with a leaking exhaust system....Since the exhaust system is part of the powertrain, I had assumed this would be covered under the powertrain warranty. I was told that no, it wasn't....but they were "so kind" as to repair it at no cost to me. So that's great. But I told them again that I was concerned about the belt noise and would like that to be checked out while they were working. I got the truck back another week and a half later, and it was still squealing. Frustrated with Duncan I asked a mechanic friend of mine to check it out. Sure enough, when they had replaced the power steering hose, they doused the belt in power steering fluid. Two pulleys also needed to be replaced. How do you miss that in a 130 point inspection? The mind reels. While I am now perfectly happy with my truck, I am really not happy with the manager at Duncan who treated me like an ignorant child, nor the shop mechanics who either don't know anything about cars or were too lazy to replace the belt after they soaked it with power steering fluid. Also not happy that I had to spend any amount of money within the first couple weeks of buying a $22,000 truck, which i had been assured was checked and expertly conditioned. I want to make sure I include a big thank you to Emma and Andrew who were so patient, kind and helpful throughout this process. More

Excellent Experience on Purchase of Two Vehicles My fiancé and I have purchased two used vehicles from Duncan Hyundai. The first was a used 2008 Accord for my fiancé, the second was a trade in of my My fiancé and I have purchased two used vehicles from Duncan Hyundai. The first was a used 2008 Accord for my fiancé, the second was a trade in of my used 2012 Jeep Rubicon for a 2010 Infiniti QX56. Mike Procaccio handled the first transaction with my fiancé, and was very friendly, patient, was not aggressive in his sales approach, and negotiated the deal with professionalism and class. He followed up after the sale and she has been very pleased with the car. I worked with Nick Lennartz on my trade-in. On short notice, he had the vehicles I was interested in ready to drive, pulled up to the front, answered all my questions, and even helped me negotiate a deal that I felt very good about. In addition, he even came to Roanoke with the final paperwork (as I was time constrained the day I looked at the vehicles), to make it convenient for me to finalize the deal. He even went so far as to buy my fiancé and I a gift for our baby-to-be, who was born a few weeks after we purchased the vehicle. Both of these guys are great, and I will be a loyal customer of Duncan as a result. Kudos to the management of the dealership for employing such great, customer oriented employees. More

Our "new" used Jetta My family and I came in after seeing a online advertisement for a 2008 Jetta. We came to the dealership planning to look at the car, but we were so i My family and I came in after seeing a online advertisement for a 2008 Jetta. We came to the dealership planning to look at the car, but we were so impressed with the car and the price, we ended up purchasing the car that same day! Our salesman, Mr. George Grey, was kind and incredibly patient with us. We were at the dealership for several hours with our kids (which all parents know can be a nightmare!) but the dealership had a great area for the kids to play, and watch television. Mr. Grey was so patient while I spent over an hour trying to decide on the purchase! I didn't feel rushed in any way. I feel like we've made a new friend, as we talked about our families and various car chat :) Thank you again Mr. Grey for all you did for our family! You've touched our lives! More

Excellent Experience Michael Procaccio and Seth Parris facilitated an excellent buying experience. Both were very knowledgeable and went to extra lengths to make sure we Michael Procaccio and Seth Parris facilitated an excellent buying experience. Both were very knowledgeable and went to extra lengths to make sure we understood the cars we were considering. The follow-up also demonstrated a keen sense of what a contemporary car buyer needs and expects. We would highly recommend the dealer and the sales team of Michael and Seth. More

Nice. Spent the day at the dealership but Nick and the other employees made it go by smoothly. Even watched a bowl game during the day. Spent the day at the dealership but Nick and the other employees made it go by smoothly. Even watched a bowl game during the day. More

First Car Bought At Dealership! Michael provided great service while I was shopping for my new car. He was very helpful and provided us with all the information I needed to make an Michael provided great service while I was shopping for my new car. He was very helpful and provided us with all the information I needed to make an informed decision. More

So far I'm surprised and happy A few years ago I test drove a sonata and the car was ok. Started test driving cars again a few weeks ago and had my eye on a different more expensiv A few years ago I test drove a sonata and the car was ok. Started test driving cars again a few weeks ago and had my eye on a different more expensive car. My husband kept telling me to give the sonata another test drive. I'm glad I did. I was surprised and very happy with the car. The salesman was very helpful and patient. My husband and I had several question and they made sure to answer all our question before we left the dealership. I hope the car continues to surprise me as I learn about the car. More

A Good Car at a Great Price - After a Little Work! Went to this dealership after finding a deal at CarGurus.com. Wanted to trade in and get a car with less miles and more dependability. After I drove Went to this dealership after finding a deal at CarGurus.com. Wanted to trade in and get a car with less miles and more dependability. After I drove the Lincoln that I came to see, I wasn't "wowed" by it. Then I saw a 2003 Nissan Maxima - good price, fine looking and running car. Told Nick Lennartz my salesperson that I had to talk to my wife and consider it. No problem-no pressure! Great to deal with. After two days, I secured financing and came back. Nick was very friendly and honest - I will be referring customers to him! Financing was hard to get through - and it took too long. I came with money from my bank, and I expected a fairly quick close, Not so. Three hours, much of it wasted by trying to push my monthly payments up. This is NOT reflective of Nick - so please let this young man serve you! He was exceptional. Note to financing: I understand that you are trying to watch out for people and their best interests - but if they can't afford a coverage or down-payment, no amount of discussion is going to change that fact - it may not be much to you, but even $10 more a month or coming up with almost a week's wages for down money sometimes just isn't possible! But...I love the car! And Nick, you da man. Lord willing, I will be seeing you in the future. Good job. More

My 4th purchase from Duncan and it was GREAT!!! I purchased a used 2011 Suzuki SX4 on 11/3/14 . Nick Lennartz was great to deal with. When car shopping I always end up at a Duncan dealership. GREAT! I purchased a used 2011 Suzuki SX4 on 11/3/14 . Nick Lennartz was great to deal with. When car shopping I always end up at a Duncan dealership. GREAT!! people GREAT!! price. Thanks . Laymon Giles More

Very Happy With My Purchase !!! I just bought a 2011 Jeep Liberty today from Duncan in Christiansburg. I was very pleased with the staff that helped me. Nick was an excellent salesm I just bought a 2011 Jeep Liberty today from Duncan in Christiansburg. I was very pleased with the staff that helped me. Nick was an excellent salesman. He drove my Jeep from Chritisansburg to Roanoke for me, being that I didn't have a driver with me. Great people to deal with and professional. Thank you Duncan!!! More