Dulles Chrysler Jeep Dodge RAM

Dulles Motorcars is the most unethical, underhanded and pathetic dealership I have ever dealt with. The sales rep., Sneldy was fine. No problems. The finance people, ie. Mimi…beware! I already had financin pathetic dealership I have ever dealt with. The sales rep., Sneldy was fine. No problems. The finance people, ie. Mimi…beware! I already had financing and she underhandedly applied for a a second loan in my name without my knowledge! Then she implied I authorized it! I am still not sure why she thought I would apply for 2 loans for the same amount, and either pay double the car payment or deliberately not pay on one to adversely affect my credit ?? All buyers beware!! This is a very sneaky, unethical and underhanded dealership!! More

Bought a Grand Cherokee from Grant and had the best experience. No pressure and no B.S like the other dealers.. finance and sales managers made it very easy experience. No pressure and no B.S like the other dealers.. finance and sales managers made it very easy More

THE ABSOLUTE BEST CAR BUYING EXPERIENCE EVER!!!! THEY GOT ME MY DREAMCAR!!!! Very knowledgeable salesman Mike Wright helped me get the car, Shah and his team got me the best possible rate and Nas was very he ME MY DREAMCAR!!!! Very knowledgeable salesman Mike Wright helped me get the car, Shah and his team got me the best possible rate and Nas was very helpful and made the financing process a breeze. The detail crew was proficient and made my new ride super sexy! I can't thank Dulles CDJR enough for making this happen!!!! More

Sales experience was not great. Salesperson drove me around in a beat up 20 year old Jeep Cherokee to look at vehicle in a remote lot and cussed a lot. Finance guy wanted to play games with the interest around in a beat up 20 year old Jeep Cherokee to look at vehicle in a remote lot and cussed a lot. Finance guy wanted to play games with the interest rates. Service department was initially pretty good until the last time when they tried to charge us for the “complimentary” rental for a safety recall. It took them a couple extra days longer to get the parts in than we were originally told and they said we were responsible for the rental charges for those extra days. It took over an hour and escalating our complaint up the chain to get the charge dropped and they stated we wouldn’t be eligible for a “complimentary” loaner again in the future. No problem because we’ll never be back. More

The service department at Dulles Motor Cars is fantastic! This is the third jeep I've owned. All purchased from Dulles. All serviced there as well. Diane and her her team, are always so responsive! My entire This is the third jeep I've owned. All purchased from Dulles. All serviced there as well. Diane and her her team, are always so responsive! My entire experience from purchase to service continues be exceptional! More

Over the past 7 years, I have leased three vehicles from your dealership. My wife likes the Grand Cherokee. As we were approaching the lease end of our last vehicle that ended in March, we visited the deale your dealership. My wife likes the Grand Cherokee. As we were approaching the lease end of our last vehicle that ended in March, we visited the dealership in February to see what our options might be. Matt was our sales person. The trim level of the previous vehicle was the Overland and my wife wanted to stay with that level. You only had two of that trim level on the lot. One was exactly as the previous vehicle down to the interior and exterior color. The other was the same exterior color, but with a tan interior. Since we had over 30 days before turn in, we were going to wait and see what other vehicles may come in. Matt ran the numbers on the lighter interior vehicle and we decided to lease the tan interior. Since it is a lease, I wanted to make sure the carpet is protected and wanted the rubber cargo tray for the rear. Matt told us he would throw that in if we closed the sale. He indicated that they would have to order it and would let us know when it was in. Since February, I have called and visited the dealership numerous times asking Matt where the cargo tray was that was promised. My last call was three weeks ago and I spoke with one of the sales managers. His response was if the cargo try wasn't listed on the "We Owe" paperwork, then it isn't their fault. It amazes me in this day and age that your dealership is willing to lose a client who has done a lot of business with you over a $110 part. In this market we have a lot of choices and moving forward due to your lack of customer service, I will take our business elsewhere. More

Disappointment is such an understatement about our experience with Moe Ali, Sales Specialist at this dealership. Professionalism is NOT even in his vocabulary. We had a 4pm appointment with him about experience with Moe Ali, Sales Specialist at this dealership. Professionalism is NOT even in his vocabulary. We had a 4pm appointment with him about the 2020 Chrysler Pacifica minivan that my husband and I were very interested in purchasing. We got to the dealership around 4:04pm. We met with Moe and he asked us to go over the van at his desk. The first thing he told us as soon as we sat was the van that we were interested in was sold at 1pm. Yes, 1pm! Three freaking hours before our appointment and he didn’t have the audacity to call us and let us know. The dealership is 1 hour drive from us. The other van that we wanted to see wasn’t at the dealership as it was being driven by the President’s wife. He said that if we were still interested the vehicle would be back at the dealership on Monday morning. Why would I want something that’s already being driven. So he suggested another vehicle, to which I agreed though I was already irritated. He said that he would have someone get the van. And before he left he suggested a used van that looks “brand new.” How insulting!! Why would I want a used vehicle if I were there to get a brand new car. My husband and I waited for 30 minutes and didn’t know what was happening because we couldn’t find Moe. I stood and went to the next desk and told the gentleman to tell Moe that we left because he wasted so much of our time already. And the gentleman man (I didn’t get his name) said, “I’m sorry about that.” We went to our car and Moe was outside on his phone. Maybe to Moe we didn’t look like we could afford any car at all; hence the “treatment” we got. Moe just defined to us the worst customer service ever! Beware! More

I have been buying Jeeps and having them serviced at Dulles Jeep for more than twenty years. Our latest Jeep, a diesel, had a FCA recall that I received notices about for roughly a year, but the recall Dulles Jeep for more than twenty years. Our latest Jeep, a diesel, had a FCA recall that I received notices about for roughly a year, but the recall repair kits haven’t been available. Lynette, who is my current service advisor, has been awesome in tracking the recall kit down and working with me to get it schedule, which has now been completed. TBH, Lynette and her entire crew out at Dulles Jeep went beyond the call of duty and procured one of the first kits available. She made the entire process flawless, as has been all my service experiences at Dulles Jeep. The technicians are awesome and I have never had to take the car back for a faulty repair - kudos to the entire service department. All I can say is, if you are in the market for a Jeep, I can’t think of any other place to buy one. In addition, if you have a Jeep, and want the best service available in the DC Metro area, go to Dulles Jeep and ask for Lynette, she’ll treat you like family and take care of you and your vehicle. Dulles Jeep sets a very high bar for excellence; other dealers should emulate their business model. More