Dulles Chrysler Jeep Dodge RAM

I can not speak more highly of our salesman, Brian C! He was phenomenal! I was horribly anxious going into this and he was so friendly and was like hanging out with a friend I've known forever. I never f He was phenomenal! I was horribly anxious going into this and he was so friendly and was like hanging out with a friend I've known forever. I never felt rushed or pressured by him, he was honest and down to earth, and actually spent time with us instead of just leaving us alone to let time drone on not knowing what was happening. He made the experience worth it and I would 100% recommend him to a friend and go back to him when the time comes to need another car. Cons: I was less than impressed with the rest of the staff. Financing guys were not very clear on things and kept a lot vague. Not very personable and very cold. I have also left messages with no replies. In the end, I'm still glad I took the drive an hour away because I am happy with the car and the time and attention Brain gave. More

Wow so unprofessional of a sales team. Called to make a appointment to go see it 2 hours away and while driving and only 45 mins away I get a text saying it’s sold! No wonder why they hav Called to make a appointment to go see it 2 hours away and while driving and only 45 mins away I get a text saying it’s sold! No wonder why they have a 2.8 score ! I normally give people a chance but now I see why don’t go with them. More

Beware of this dealership. I don't know why they do this but they will run a credit report (hard inquiry) and hurt your credit without you knowing. Totally unethical and I wo I don't know why they do this but they will run a credit report (hard inquiry) and hurt your credit without you knowing. Totally unethical and I would never go here again. The customer service advocate Angela Olah is supposed to represent me but I emailed and called her she is MIA. More

I had the most positive experience! ! My sales person George was very knowledgeable and ready to go (no sales pitch nonsense). All the staff was transparent with the deal you are signing ! My sales person George was very knowledgeable and ready to go (no sales pitch nonsense). All the staff was transparent with the deal you are signing up for it was take it or leave it which I loved. David and Liz were very knowledgeable about their department as well. They have made me one happy customer. All in all I was pleased with the service I got. Thank you!! More

STAY AWAY! ! - AMENDED 2/16/2022 Please read full review Horrible Customer Service. Bought a used car from them less than two weeks ago and have had multiple ! - AMENDED 2/16/2022 Please read full review Horrible Customer Service. Bought a used car from them less than two weeks ago and have had multiple issues. 1. The top came off the sharkfin antenna 2. Check engine light came on code P0456 3. Slow leak in one of the tires causing the TPMS light to come on Customer Service reached out a couple days after the purchase when I informed her of the antenna issue. She said the salesperson would follow up with me. He did and I was told that since I may have knocked the antenna loose when removing snow they would do NOTHING for me. At this point the check engine light hadn't come on yet but the TPMS had. I figured it was simply the cold weather but the tire ended up needing a patch. They are basically selling CRAPPY cars under the AS IS umbrella with ZERO return exchange policy. RUN AWAY!!!! DO NOT BUY a USED CAR FROM THEM!!! There are many other dealerships that offer a couple days return policy or at least an exchange option. 2/16/2022 - While all the above did take place this dealership worked with me to swap out the Sonata and I am now driving a Camry Hybrid which is 1000 times better. They allowed me the time to truly drive the Camry and even take it to an independent mechanic to be checked before finishing the paperwork. I don't believe they understood the shape the Sonata was in when I drove it off the lot until I took the time to fully explain and follow up with their management. So while it took a very weird path I am now in a car that I am enjoying. More