Dulles Chrysler Jeep Dodge RAM

Visited this dealership as we got a reasonable quote on a Subaru Outback. The car we saw online wasn't in stock. The sales rep had told us we could reserve that car by writing a check that would not be cashe Subaru Outback. The car we saw online wasn't in stock. The sales rep had told us we could reserve that car by writing a check that would not be cashed until we confirmed we wanted to move forward with a purchase. We ended up buying an Outback at another dealership the next day. We then spent several days trying to get someone to contact us back since we canceled the order with the sales rep, and they had already processed the deposit. No one called us back or responded to our emails. The manager was finally able to email us back through this site after I initially submitted a negative review. So this site is effective in that regard. We were ultimately able to get the refund we expected. I will say however, clear communications isn't this dealership's best trait. The manager (Tommy) told us on Saturday the check would be ready the next day and asked if we would like to pick it up. We took him up on the offer. He later tells us that's not possible as the finance person isn't available. Isn't that contradictory to telling us the refund would be ready? Anyway, Tommy offers to be present at the dealership on Monday morning instead. I arrive Monday morning and he isn't around. When I called his mobile, it went straight to voicemail and his staff can't reach him. The staff member who tried reaching Tommy was kind enough to have someone come to my workplace to drop off the check later that day when it was actually ready. So overall, I finally did get the resolution I expected but it took too much effort and there was constant miscommunication (or no communication) along the way. I wouldn't say it was a terrible experience since we got our issue resolved, and the last person we dealt with was very nice and followed through (which is why I rated them a 3 in Customer Service - otherwise they would've gotten the lowest score). I just wouldn't recommend them. Too much hassle. More

I could not be more pleased with my experience. From the minute I walked into Dulles Motorcars and met Ashante, I knew I was in the right place. While some sales people are concerned about your money, Ashan minute I walked into Dulles Motorcars and met Ashante, I knew I was in the right place. While some sales people are concerned about your money, Ashante genuinely cares about his clients and does what's best for *them*. I walked in uncertain as to whether I could even get a car and Ashante promised they'd find a way. What Dulles Motorcars did for me from that point is nothing short of a miracle. I know I would not have had the experience I had anywhere else and not only do I now own a beautiful Kia, but it's the car of my dreams. Dulles Motorcars and Ashante Duncan have truly been an answer to my prayers. More

This was our first new car purchase experience where we could leave our poker face at the door. Ashante treated us as educated consumers throughout the entire process - from approach to delivery, used all could leave our poker face at the door. Ashante treated us as educated consumers throughout the entire process - from approach to delivery, used all resources to answer our questions and went the extra mile to help us decide between two models. Chris (Finance Manager) guided the timeline of the purchase, and facilitated our purchase in record time with a sense of humor that put us at ease. Thank you, Ashante, Chris, and Kim for making us feel welcome at Dulles Motorcars Subaru, this is a family we are proud to be part of and will recommend our friends and family to stop by for future car purchases. More

I had been in the market for a New 2012 Optima for a few I had been in the market for a New 2012 Optima for a few weeks. After being given the runaround from no less than 4 other dealerships, who wanted to I had been in the market for a New 2012 Optima for a few weeks. After being given the runaround from no less than 4 other dealerships, who wanted to sell me everything but what I wanted, Dulles Motor Cars stepped up and hit a home run with me. I was given the very lowest quote of all the other dealers for the exact make, model, option package, and color Optima I was looking for. They beat the competitions best price by over two thousand dollars the very first quote. My internet sales person was Samantha Dopson who from start to finish was excellent, she was very quick to give me the best quote the first time, she emailed back very quickly in answer to any of my questions and even held the car for me until I could come in and drive it, Samatha was just a pleasure to work with, no pressure what so ever. When I arrived, I was greeted by Sami Ramadan who had all the paperwork in hand, ready to discuss everything line by line to make sure I was getting everything I wanted and that I was completely satisfied. Sami was one of the nicest, most professional people I have ever had the pleasure of doing business with, he was not going to let me go without making sure I was completely happy with my total buying experience. This was one of the lowest stress deals I have ever had at any dealer, every person I met was nice, helpful, and courteous. I drove almost 2 hours from Southern MD just to buy this car from Dulles Motor Cars and would absolutely do it again. I would encourage anyone else in the market for a new car to visit this dealership, even if it means taking a little road trip as I did. More

The atmosphere at Dulles KIA is welcoming and friendly. Nadia worked with us to get us into the vehicle we wanted at a price point that suited us. Sami was helpful, full of information about the 2013 Sorre Nadia worked with us to get us into the vehicle we wanted at a price point that suited us. Sami was helpful, full of information about the 2013 Sorrento I purchased, patient and kind. He was thorough and knowledgeable. More

This email is to make you aware of the good service I received from your service department; I bought a Crossfire from Pohanka and received very good services. Dulles Motorcars took over that dealership received from your service department; I bought a Crossfire from Pohanka and received very good services. Dulles Motorcars took over that dealership in Leesburg Va and after several iterations all the problems were satisfactorily fixed by a very dedicated Service Manager (Diana)and Service Team. thank you for all your help DR Monique C. Grelot 202-674-8200 More

I would not recommend this dealership to purchase a car. The initial experience was good, people were very friendly. I came from Pennsylvania to Virginia, which was a 2.5 hour drive. After my purchase I f The initial experience was good, people were very friendly. I came from Pennsylvania to Virginia, which was a 2.5 hour drive. After my purchase I found out they had screwed up the tags to my new car. They said they were getting me new tags instead of transferring the old ones. They ended up transferring my old ones and I had already handed that tag in back to the state. After it was all said and done I had to clear this up myself and purchase all new tags. I called the dealership several times to try to recoup my money since it was not my fault. All I got was a run around and no one wanted to help me. I talked to several people and left many messages on voice mails and no one would get back to me. It seems like they will be as nice as they can to sell you a car but after that they could care less about you. I purchased this car 2 months ago and have not heard a word from the dealership asking about my experience with the dealership. I have bought a lot of cars through dealerships and most of them will call or send some kind of survey about the experience with them and the purchase. I guess their customers are just numbers and they don't care about repeat business. A very unhappy customer, Ryan Wile More

Jennifer was easily ten times more helpful and friendly than the dealership I had visited hours before coming into Dulles Motors today. She turned a very frustrating day into a great one by taking time and than the dealership I had visited hours before coming into Dulles Motors today. She turned a very frustrating day into a great one by taking time and care with my car needs and preferences. She did an excellent job finding the car that really suited me and was a great price too! I would absolutely recommend her to anyone looking to buy a car. She will show you everything you might be interested in, and she listens when you say you do not like something about a car model or price. You will definitely walk away happy. More

Their website states “... we made a very simple promise: treat every customer like a family member and we will earn their loyalty. Twenty-one years later that promise still holds true... we provide superior treat every customer like a family member and we will earn their loyalty. Twenty-one years later that promise still holds true... we provide superior service and support while you own your vehicle...” I have been doing business with this dealer for 15 years. Recently I called on the help of the owners to help me with a difficult vehicle situation. Kevin took the bull by the horns and within a day I drove away in my new 2013 Grand Cherokee. I turned to Dulles Motorcars when I was in need of an advocate and Kevin stepped up to the plate and hit a home run. The owners and their staff proved they not only stand behind their cars, they honor their commitment to stand behind their customers. My thanks to: Kevin & Senior Saghafi (owners), Raul Martinez (sales manager), Emilio Delos-Reyes & Eddie Lyons (sales consultants), and Chris Trigger (finance manager). More

I had some service done on my Dodge here because it was close to the place I was visiting, but the service did not resolve my problem. In fact, when I took it to another mechanic, they informed me that so close to the place I was visiting, but the service did not resolve my problem. In fact, when I took it to another mechanic, they informed me that some wires were connected backwards. I felt overcharged, particularly considering that the faulty work put my car in danger of overheating and could have potentially affected the engine. Eventually I was refunded for the cost of the labor, and I appreciate that. More