Dulles Chrysler Jeep Dodge RAM

Dealer refused to honor deal after agreement in an email! I went to Dulles motor cars to look at buying a new Ram 1500. My initial test drive went well and the salesman (marques) was knowledgeable and helpfu I went to Dulles motor cars to look at buying a new Ram 1500. My initial test drive went well and the salesman (marques) was knowledgeable and helpful. I went back to dealership to start talking about the price and we were approximately $1,000 apart. At this point, I had to leave for the day but thought we would be able to work something out to make it happen over the next couple days. That's when everything went downhill fast! After leaving on Friday, Marques and the finance manager (Harpreet) were supposed to call me back later that day with a counter offer. I did not hear anything back until Monday when I received a follow up email asking if I had other questions. I responded by reminding them they were supposed to be getting me a counter offer. They had forgotten and asked me again which price I was looking for and assured me they would get back to me that day. After waiting 2 days without hearing anything, I followed up again directly with the finance manager, Harpreet. He asked me a few question on the options I wanted in a truck but again, did not provide me a counter offer and stopped responding for another 2 days. I followed up again on Friday and finally received a counter offer. The offer was actually a decent price and we were close to an agreement. At this point, Marques and I went back and forth a few times via email and phone and by Saturday morning, we had agreed to a price for the truck. I agreed to come in to the dealership 3 hours later to sign the papers and finalize everything. Then things got even worse! After being unresponsive for most of the previous week, when I arrived at the dealership, they informed me they would not honor the deal we had reached over the phone/email 3 hours before! Marques said he had relieved a yes from the manager that morning but now the GM gave him a big No. As far as I was concerned, I don't care who approved my offer, all I cared about is that the offer was made to me and we agreed on it. If they made a mistake, that is not my problem! The reason for the no was because of the incentives changing between that day and the day the truck would be delivered. I asked Marquess this specific question via email the day before and I have a response in writing from the dealership stating this would not be a problem and I could lock in the incentives that day by putting down a deposit. Despite having the agreement with price and incentive in writing, the dealership refused to honor it. At this point, the manager came over to talk to me. Even when told that we had agreed to a deal and I had it in writing, he said he could not honor it and could only apologize for the incorrect information provided to me! There are a ton of other RAM/Dodge/Chrysler dealerships within a 30 minute drive of this one. I would strongly urge anyone looking to make a purchase to take the extra few minutes to drive to a dealership that will honor what they agree to and put in writing! More

The Best Mopar/Chrysler/Dodge/Jeep service department period Christy and the other young lady that helped me through my ordeal were top notch and handled all my car needs with exceptional service highly recommen Christy and the other young lady that helped me through my ordeal were top notch and handled all my car needs with exceptional service highly recommend them to advise and work on your Mopar vehicle. It is a clean and speedy service bay, loaner car was perfect and the communication was constant from both ladies. I live 1.5 hrs away from this dealership but because of Christy and her team, i will only take my car there from now on while in town at work. More

Great sales experience for my new Charger RT Scat Pack I would like to thank BJ (sales) for helping me acquire my new Dodge Charger RT Scat Pack. During the process of getting this car, BJ was the first t I would like to thank BJ (sales) for helping me acquire my new Dodge Charger RT Scat Pack. During the process of getting this car, BJ was the first to respond with my inquiries and very quick to respond go forth. He was an absolute pleasure to work with. In fact, after interacting with several other dealers I just felt better about how things went about early on in the process through email/phone that I decided to do business with Dulles Chrysler Jeep Dodge RAM. Anyone who has any concerns, especially muscle car fans, with how their car is taking care of upon delivery, need not worry. This is the one thing that really made me very happy. The day I arrived to take delivery, he stood out front with the key, shook my hand and we just laughed as I stood in awe by my car, which was carefully parked at a corner spot. The finance phase was straight forward and just made the end of the whole experience great overall. I hope the service department reflects this level of service when I take the car in for its first and subsequent service visits. This location is a bit out of the way for me, but so far it's been worth the drive. I even gave BJ's card to a coworker who's looking for Jeep. Thank you Dulles Chrysler Jeep Dodge RAM. More

Mark Kirk and His Corps of Professionals Are the Best Every time we have taken any of our cars for service at Dulles Chrysler Jeep Dodge RAM in Leesburg, Mark Kirk and his amazing group of dedicated, educ Every time we have taken any of our cars for service at Dulles Chrysler Jeep Dodge RAM in Leesburg, Mark Kirk and his amazing group of dedicated, educated, cordial professionals have provided superb service above and beyond the norm. This is a group of people who treat their customers as they themselves would want to be treated - and the feeling of family permeates the service center. Beyond the good vibes, though, is unparalleled service: when Mark Kirk's people fix something, it stays fixed! More than once, we have gone to Mark with vehicle problems no one else can solve; every time Dulles Chrysler Jeep Dodge RAM gets to the core of the problem, provides an efficacious solution, and hands us back our car as if nothing had ever been wrong. This group in one word? QUALITY!! More

"Dulles Chrysler Jeep Works For You" My daughter recently purchased a 2016 Jeep Cherokee from JC at Dulles Chrysler Jeep Dodge RAM in Leesburg. This was by far the best experience we hav My daughter recently purchased a 2016 Jeep Cherokee from JC at Dulles Chrysler Jeep Dodge RAM in Leesburg. This was by far the best experience we have had at a car dealer. JC was wonderful to work with and very knowledgeable. I was so impressed with the entire team she worked with that I am now going back to look at a vehicle for myself less than a month later. Although we are not from the area, the trip to Dulles in Leesburg is well worth the travel time. Kudos Dulles Chrysler Jeep Dodge RAM and JC! More

Great Car Buying Experience My wife and I purchased a 2016 Jeep Cherokee yesterday from Jackson Nisewaner at Dulles Chrysler Jeep Dodge RAM in Leesburg. Sure, we already knew ab My wife and I purchased a 2016 Jeep Cherokee yesterday from Jackson Nisewaner at Dulles Chrysler Jeep Dodge RAM in Leesburg. Sure, we already knew about what we wanted, but the process was the easiest and smoothest car buying experience that we have had. It was a no pressure situation from the get-go, which let's be honest, was the biggest plus. Nothing is worse than getting hounded at a car dealership. We found a great vehicle to buy within a half an hour of being there, didn't have to haggle because the price was extremely fair, got good value for our trade in, and drove off in our new jeep and a couple big smiles in less than 4 total hours. Definitely would recommend a visit here if you are looking. Plus the new Jeep Cherokees are Awesome! More

2012 jeep liberty service Jeep Service is outstanding. There is these 3 women in Service-great gals! No appointment-free loaner. and out the next day-transmission work! What Jeep Service is outstanding. There is these 3 women in Service-great gals! No appointment-free loaner. and out the next day-transmission work! What a Team!!!!!! More

I just had the best experience that I have ever had at a car I just had the best experience I have ever had at a car dealer. Kayla Dunaway was very knowledgeable and was joy to deal with. I just had the best experience I have ever had at a car dealer. Kayla Dunaway was very knowledgeable and was joy to deal with. More

Buyer Beware! I purchased a 2013 Mini Cooper from this dealership on Monday, March 21, 2016. The door had a dent that they promised would be fixed in 2-3 days. When I purchased a 2013 Mini Cooper from this dealership on Monday, March 21, 2016. The door had a dent that they promised would be fixed in 2-3 days. When they delivered the car to my home, I found a crack in the windshield. My sales person JC told me not to worry that it would be fixed in 2-3 days. Four phone calls later and an email, and I can't get anyone to respond by phone or email about when these repairs will take place. I even called and left a message with the General Manager Tom Omar and he didn't return my phone calls. This is the second car I've purchased from this dealer. The first time I had good service, but not this time. If you choose to purchase from this dealer get EVERYTHING in writing with dates. There are many other dealers in the Washington DC area. Go to them instead! More