Dulles Chrysler Jeep Dodge RAM

Brian and Gabby helped us get through the process seamlessly. We are extremely happy with the pricing and the customer service they provided. seamlessly. We are extremely happy with the pricing and the customer service they provided. More

We wanted to shop local and keep our money in the community, so we stopped by Dulles Chrysler Jeep. Test drove a vehicle. Told them up front that we didn’t want any surprises with the pricing. They community, so we stopped by Dulles Chrysler Jeep. Test drove a vehicle. Told them up front that we didn’t want any surprises with the pricing. They advertised a low price for the vehicle online. Kept assuring us they’d “work with us”. When we went to start the negotiations of course we were told we didn’t qualify for any of the discounts that related to our purchase and would basically be paying the MSRP sticker price for the car. There is absolutely NO WAY anyone would ever qualify for all the discounts so there is no way anyone could ever really pay the internet price of the vehicles on their lot/website. In addition, they included the destination fee in the MSRP, then charged us again on the pricing sheet for the destination fee. When we said according to the window sticker it was already included in the MSRP they began arguing with us and telling us we didn’t understand. We did the math. Base price plus the destination fee equaled their MSRP. Exactly. When Tom began discussing terms, he kept telling us he was losing money on the deal. Tom was incredibly rude, and condescending. It was at that point that we decided to walk away. We will not be doing business with them again—nor did we in this case. Tom clearly does not understand customer service. And we were basically left with, “Go ahead and try to find the car elsewhere. We have all the inventory.” Beware of the bate and switch. The online prices are NO WHERE close to what you’ll pay. They add all the “discounts” back in because you don’t & won’t qualify for them. We walked away from the deal because of their shady business practices. As of today, surprisingly, all their prices on their website have been changed to the MSRP prices with a list of possible discounts. Hmmm…..I wonder why they did that?? Steer clear from their dishonest business practices. More

Do not go to this dealer to buy a car. Negotiated a deal and filled out the paperwork for financing. It was after hours so they said they would submit the application the next morning a Negotiated a deal and filled out the paperwork for financing. It was after hours so they said they would submit the application the next morning and call me. I shook the Sales Manager's, Tom Nguyen, hand over the deal on the counter. Received a call the next morning telling me they had "made a mistake" on their offer sheet and given me two vouchers that were supposed to have been included in the selling price (despite there being separate lines on the deal sheet for the two vouchers) and that the price was going to go up $2K. Salesman, Cody, was apologetic but it was obviously out of his control and they left him to call me with the bad news. More

Had decent enough initial sales experience when I bought my new Grand Cherokee 4xe but since then, nothing. My salespeople no longer work there, sales managers don’t respond to voicemails or emails. I can’t my new Grand Cherokee 4xe but since then, nothing. My salespeople no longer work there, sales managers don’t respond to voicemails or emails. I can’t open the zip file with my sales docs with the password I created (yes I am correctly entering the password I created so don’t try that explanation). Was also promised that after six months I get ceramic coating reapplied - trying to get that done at another dealership so that I don’t have to deal with this place but apparently it has to be done where you purchased the vehicle. Leaving this review is a last ditch effort to get a response. Avoid this dealership at all costs if you hope for a place that offers any type of support post-purchase. More

If Customer Service is important to you, stay away from this dealership. I purchased a car with Deke as my salesman. He contacted me the next day to ask for documentation he forgot to obtain, which I sent this dealership. I purchased a car with Deke as my salesman. He contacted me the next day to ask for documentation he forgot to obtain, which I sent to him the next day. Did not otherwise hear a word from him or anyone else on the Sales team after. I followed with Deke two months later on one minor issue of a cargo mat they owed - does this sound like a place you'd want to do business with? Me: "Hi Deke, it's XXXX. Grand Cherokee over Presidents Day Weekend. I'm checking on the We Owe cargo mat, do you have any intel on when it will be delivered? Thanks. Deke: I'm very familiar with who you are, you cost me $1500 out of my paycheck. You need to take up whatever issue you have with management." Run away from this place. The sales people appear unfamiliar with the vehicles, I had two under the car looking for hitch wiring and neither had a clue although they swore over two days it was there somewhere. Coupled with non-callbacks and unprofessional texts, my recommendation is to find a different dealer if you care about a satisfying experience. More

Hi I went Dulles Motorcars Chrysler Jeep Dodge RAM dealer buy a car on 04/03/2023 from Pennsylvania to all the way up to Virginia i had really bad experience from this dealer i never recommend anyone to go t buy a car on 04/03/2023 from Pennsylvania to all the way up to Virginia i had really bad experience from this dealer i never recommend anyone to go this dealership I took the Lyft almost traveling almost 195 miles from my home they treat me really bad and very rude the car was listed on cars.com $44035 before i go there i already ask them can you give any discounts because i coming from long way they can do something for me .Then the sales manager ask me can you look another car with less money i told them there is another car i saw for listed $41545 almost the same features some of the features are missing i said OK with the $41545 car then the sales guy Matt it is already sold out The car is showing on the website it is on Transit They are not trustful people everything they saying not true Then i got there they said the car is listed for 49000 dollars i told them i am leaving then the guy call me back his name is Matt Quraishi he told me let me talk to the sales manager he came back then he said we can do 43000 dollars with taxes and all the documentation fees including then i agree with that then after 15 minutes later the sales manager came back to me he said we didn't included the pa taxes and some Virginia local taxes that is together $43850 i said i am sorry i can't do that Then he raising his voice in front of all his employees why should i pay your taxes i told him i don't need the deal Then i left they call me back again i have the cancel the ride twice the Lyft charge me $4 dollars for the cancellation Finally the Finance Manger came outside she call me inside for talk we can do something i said if it is 43000 Dollars for the car i can do the deal she said are you crazy for 850 dollars i said my ride is here i am leaving finally i left that place she was very Unprofessional and the sales manager as very rude and Mean So I never recommend anyone to go this dealership buy any car More

well we drove two hours for an appt with vincent to test drive a car we had the cash ready when we got there, a worker told us it was sold.. no curtesy to even let us know before we made the trip. your lo drive a car we had the cash ready when we got there, a worker told us it was sold.. no curtesy to even let us know before we made the trip. your loss dont even contact them,, they are beyond evil shoud have paid attention to all the bad reviews, More

Extremely POOR CUSTOMER SERVICE. THIS DEALERSHIP IS ONLY AFTER YOUR MONEY. ANYONE WHO LIVES IN THE ILLUSION OF BEING TREATED GOOD WAS TAKEN FOR A FOOL. SAD BUT TRUE.. IVE TRIED BU THIS DEALERSHIP IS ONLY AFTER YOUR MONEY. ANYONE WHO LIVES IN THE ILLUSION OF BEING TREATED GOOD WAS TAKEN FOR A FOOL. SAD BUT TRUE.. IVE TRIED BUSSINESS SEVERAL TIMES. HORRIBLE DEALERSHIP. TAKE THE RIDE TO MANASSAS AND SEE LINSEY DODGE RAM. SO MUCH BETTER.. I NWAS DESPERATE AND THEY TEFUSED TO HELP ME. I NEEDED A WATER PUMP. I GOT RUN AROUND, ON HOLD, AND REFUSED SERVICE OF PRICING PARTS. PLEASE, NO ONE HEEDS THEIR BUSSINESS. GO TO MANASSAS. 20 MINUTES AWAY AND HAVE BETTER FRIENDLY EMPLOYEES THERE More

Found a vehicle I wanted online spoke with Roman, he was very courteous and polite and went through the entire process on the phone the dealership was four hours away and they were kind enough to deliver th very courteous and polite and went through the entire process on the phone the dealership was four hours away and they were kind enough to deliver the truck with Victor another employee (also a gentleman) directly to my house I would highly recommend this dealership. More