Dulles Chrysler Jeep Dodge RAM

Great service! Worked with Khaled to find the right car for me. I was hesitant and worried going into the process due to a previous dealership I dealt with but Khale Worked with Khaled to find the right car for me. I was hesitant and worried going into the process due to a previous dealership I dealt with but Khaled surpassed my expectations and got me into a car that day. It was a much better experience this time and less painful of a process. I'm loving my 2017 dodge journey! More

Khaled goes above and beyond expectations. (16'WRX) I was referred to Khaled Yahiaoui by a mutual friend. So I gave the guy a call, told him what I was in the market for and he told me he had exactly wh I was referred to Khaled Yahiaoui by a mutual friend. So I gave the guy a call, told him what I was in the market for and he told me he had exactly what I was looking for and at a great price. All I had to do was show up and test drive, he took care of the the details and explained everything throughout the entire process including any questions I'd had. He also went out of his way to call a few days later and make sure I was still pleased with the new car. More

Great experience for long distance buyer Worked with BJ Bondshu through the entire processes. This dealership is 250 miles from us. We found the exact vehicle we had been searching for on the Worked with BJ Bondshu through the entire processes. This dealership is 250 miles from us. We found the exact vehicle we had been searching for on the lot at Dulles, and at a price roughly 4K less than a comparable vehicle in our home town. BJ was very professional and great to deal with throughout the process. This is a large financial decision, and you certainly don't want to drive 500miles for a disappointment. Bj gladly answered every question we had and suplied us with all the paperwork we requested. The deal we made via email was the deal we received when we arrived. The final purchase went smooth, and quick. Before we left for our trip home, he showed us all the features and operations of the vehicle; clearly an expert with this product line. If your looking for a down to earth, no pressure, no bs, easy to get along with, straight shooter.... BJ is your guy. Would highly recommend. More

Purchase of Jeep Renegade Sport - Dulles Mororcars Leesburg Service was excellent. Was met by sales person immediately upon arrival and was given a test drive in the vehicle I had seen online and wanted to purc Service was excellent. Was met by sales person immediately upon arrival and was given a test drive in the vehicle I had seen online and wanted to purchase. Recommendation was made with no pressure given to purchase after market parts. The sales person I worked with also was helpful on giving advice questions which helped in my purchase. Would highly recommend Dulles Motorcars in Leesburg VA to others. More

Superb Experience My dad called me up super excited about his experience dealing with Khaled & Howard. I was in the market for another car, and I am so glad I went ther My dad called me up super excited about his experience dealing with Khaled & Howard. I was in the market for another car, and I am so glad I went there. From the moment I walked in the door I felt at ease, at home and comfortable. They made sure my needs were met with price as car. After going through many car options, I finally settled on a Nissan Rogue which fit everything I was looking for! Khaled kept me reassured and literally made a new friend in me by the way he actually took the time to get to know me, my needs and was 100% honest & genuine. Even as I am writing this, I'm still in awe at the authenticity of how he made me feel throughout the entire experience. I will no doubt purchase from him again, because he is the type of salesman that truly cares about his customers satisfaction, and I am satisfied 1000%. Thank you Khaled & Howard! More

New JEEP owner Best car buying experience ever! I've always dread the whole transaction - last time I purchased a car was almost 12 years ago and I didn't want to st Best car buying experience ever! I've always dread the whole transaction - last time I purchased a car was almost 12 years ago and I didn't want to start looking at buying a car again. Then I met the crew at Dulles - Khaled was my salesman - but it wasn't the typical "sales" experience I knew. Khaled has a great style that worked well for me! He, along with Mike - who filled in some very timely questions as well, are terrific - helpful in answering questions/providing information and quick to follow up. I didn't want to take my business or even look elsewhere. They made it easy to make the decision. Great car, care & price. Give them a try - I'm SO glad I did! LOVIN' my new car! More

Khaled salesman I came to this dealership looking for a vehicle and I was a client of khaled. I'm still currently in the market for this car but I would love to give I came to this dealership looking for a vehicle and I was a client of khaled. I'm still currently in the market for this car but I would love to give this man a great review because he really does deserve it. Extremely friendly and helpful and honestly busts his xxx to ensure that I have an exceptional buying experience. I look forward to continuing working with him. Great dealership and even better salesman. Would highly recommend More

False advetising for online price I saw a price online for a 2016 Subaru Forester with a mention that it was certified pre-owned. I contacted the dealership to say I was interested and I saw a price online for a 2016 Subaru Forester with a mention that it was certified pre-owned. I contacted the dealership to say I was interested and asked if there were any additional fees or charges aside from the processing fees and was told no. I drove over 100 miles from Richmond on my vacation day with the intention of purchasing this vehicle and trading in my current car. When I arrived, I was also told they used Kelly Blue Book to appraise used cars. I arrived and test drove the Forester, but when we started discussing the price, that was when I found out how incredibly unethical this dealership is. The sales manager arrived with the total price printed out and it included a $2,500 additional charge for the pre-owned certification which was never mentioned anywhere. This is clearly false advertising. When I questioned this charge, the sales manager was rude and borderline belligerent. I also found out that this charge is higher than the cost of an extended warranty offered by Subaru. The offer for my current car was no where close to Kelly Blue Book value. When I questioned the low value, the sales manager rambled on about how much work they need to do to used cars and Kelly Blue Book is just a rough estimate. Needless to say, I left without purchasing the Forrester and immediately drove to Car Max where they appraised my vehicle at 60% more than I was offered at Dulles Motorcars. I bought a 2016 Subaru Forester with all the same features and mileage the next day at a local dealership whose advertised price was the actual price--no bait and switch when I arrived. They gave me the Car Max trade-in value for my current car, transferred my current plates and registered my new car for $29, and their processing fees were $325 less than Dulles. In my opinion, Dulles Motorcars is a very unethical dealership and you should not believe the advertised online prices. More

Dealer refused to honor deal after agreement in an email! I went to Dulles motor cars to look at buying a new Ram 1500. My initial test drive went well and the salesman (marques) was knowledgeable and helpfu I went to Dulles motor cars to look at buying a new Ram 1500. My initial test drive went well and the salesman (marques) was knowledgeable and helpful. I went back to dealership to start talking about the price and we were approximately $1,000 apart. At this point, I had to leave for the day but thought we would be able to work something out to make it happen over the next couple days. That's when everything went downhill fast! After leaving on Friday, Marques and the finance manager (Harpreet) were supposed to call me back later that day with a counter offer. I did not hear anything back until Monday when I received a follow up email asking if I had other questions. I responded by reminding them they were supposed to be getting me a counter offer. They had forgotten and asked me again which price I was looking for and assured me they would get back to me that day. After waiting 2 days without hearing anything, I followed up again directly with the finance manager, Harpreet. He asked me a few question on the options I wanted in a truck but again, did not provide me a counter offer and stopped responding for another 2 days. I followed up again on Friday and finally received a counter offer. The offer was actually a decent price and we were close to an agreement. At this point, Marques and I went back and forth a few times via email and phone and by Saturday morning, we had agreed to a price for the truck. I agreed to come in to the dealership 3 hours later to sign the papers and finalize everything. Then things got even worse! After being unresponsive for most of the previous week, when I arrived at the dealership, they informed me they would not honor the deal we had reached over the phone/email 3 hours before! Marques said he had relieved a yes from the manager that morning but now the GM gave him a big No. As far as I was concerned, I don't care who approved my offer, all I cared about is that the offer was made to me and we agreed on it. If they made a mistake, that is not my problem! The reason for the no was because of the incentives changing between that day and the day the truck would be delivered. I asked Marquess this specific question via email the day before and I have a response in writing from the dealership stating this would not be a problem and I could lock in the incentives that day by putting down a deposit. Despite having the agreement with price and incentive in writing, the dealership refused to honor it. At this point, the manager came over to talk to me. Even when told that we had agreed to a deal and I had it in writing, he said he could not honor it and could only apologize for the incorrect information provided to me! There are a ton of other RAM/Dodge/Chrysler dealerships within a 30 minute drive of this one. I would strongly urge anyone looking to make a purchase to take the extra few minutes to drive to a dealership that will honor what they agree to and put in writing! More