Dulles Chrysler Jeep Dodge RAM

Communication is horrible Well, this was a disappointment. I had a decent experience once before as I needed a quick patch for a tire before a snow storm. I thought I would t Well, this was a disappointment. I had a decent experience once before as I needed a quick patch for a tire before a snow storm. I thought I would try it again for service since I've moved and this dealership is a lot closer than my normal one. Nope. I'll drive the distance to my previous one. I had an appointment for 0945. I checked in right around 0930. The check in desk wasn't friendly but wasn't rude either. Just kind of meh. I apologize, I think her name was Kristy/Kristen? After we figured out that I was only going to be there for an oil change and tire rotation (My email had said about an 18 month service reminder so it was on me for not knowing what all I should have had done. I also have a service agreement and everything she suggested was going to cost me. I declined so I could go back to read the agreement as it sounded like some of the work should be included), she asked if I was going to wait for it. I told her I was since it shouldn't be that long and even asked where the lounge area was. She told me around the corner and off I went. Got an email a few minutes later with my check in info....showed I was waiting and it would be around 1115 contact. No worries. Got a text from "Tommy" the service advisor, saying to text him if I needed anything during my visit. Neat. They do have a pretty cool coffee machine in their lounge, so I was good for the moment. At 1230, I texted asking if there was an update. No response. I eventually get a text back at 1345, stating my vehicle should be ready at 1500 or 1530. A vehicle broke down in the bay this morning. I asked him why no one could have come out or texted me since I've been her since 0930. He said he was sorry but that he was told I had dropped it. He did come out in person to say they switched my car to another technician and he could set me up with a loaner. At this point though, I'm not driving in traffic to turn around to come back. He also reiterated that he was told I had dropped off. I clarified that it was clear I was waiting and that I had even asked for directions to the lounge. At almost 1500, the check in employee came back out stating I was done and pointed at the bottom where she attached two $25 gift cards. I gave them back and told her that I would not be returning and would also like to speak to a manager. After about 7 minutes, I decided to go ahead and leave. Which I know isn't a long time but I was done being there. As I was walking about, I told the employee, who was on the phone with someone else so I wasn't trying to be completely rude, that I was leaving. I got in and left. There were several different issues with this. My paperwork says I was waiting and the text I received made me believe that they knew I was there so I'm not sure how the miscommunication happened. When the technician knew there was going to be a long delay in service, a text message or phone call should have happened. They can text in the beginning, why not a text to update? When my car was done, it would have been classy to send the manager out to apologize and acknowledge they'd look into the issue. Even if it's fluff, it still goes a long way. The technician knew I was annoyed. And would it have killed them to run it through the car wash or offer to wash it? I will gladly drive back to my old dealership. I also learned to speak up sooner even though I was trying to give them some space since it was my first time there. More

Great Dealership, Amazing staff I came to this dealership with my mom trying to lease a car. Ended up coming out with a great deal and it was just because of Spencer I ended up going I came to this dealership with my mom trying to lease a car. Ended up coming out with a great deal and it was just because of Spencer I ended up going home with two Cherokees. If you are considering to get new car I recommend talking to Spencer and this dealership!! :) More

Great service! Worked with Khaled to find the right car for me. I was hesitant and worried going into the process due to a previous dealership I dealt with but Khale Worked with Khaled to find the right car for me. I was hesitant and worried going into the process due to a previous dealership I dealt with but Khaled surpassed my expectations and got me into a car that day. It was a much better experience this time and less painful of a process. I'm loving my 2017 dodge journey! More

Khaled goes above and beyond expectations. (16'WRX) I was referred to Khaled Yahiaoui by a mutual friend. So I gave the guy a call, told him what I was in the market for and he told me he had exactly wh I was referred to Khaled Yahiaoui by a mutual friend. So I gave the guy a call, told him what I was in the market for and he told me he had exactly what I was looking for and at a great price. All I had to do was show up and test drive, he took care of the the details and explained everything throughout the entire process including any questions I'd had. He also went out of his way to call a few days later and make sure I was still pleased with the new car. More

Great experience for long distance buyer Worked with BJ Bondshu through the entire processes. This dealership is 250 miles from us. We found the exact vehicle we had been searching for on the Worked with BJ Bondshu through the entire processes. This dealership is 250 miles from us. We found the exact vehicle we had been searching for on the lot at Dulles, and at a price roughly 4K less than a comparable vehicle in our home town. BJ was very professional and great to deal with throughout the process. This is a large financial decision, and you certainly don't want to drive 500miles for a disappointment. Bj gladly answered every question we had and suplied us with all the paperwork we requested. The deal we made via email was the deal we received when we arrived. The final purchase went smooth, and quick. Before we left for our trip home, he showed us all the features and operations of the vehicle; clearly an expert with this product line. If your looking for a down to earth, no pressure, no bs, easy to get along with, straight shooter.... BJ is your guy. Would highly recommend. More

Purchase of Jeep Renegade Sport - Dulles Mororcars Leesburg Service was excellent. Was met by sales person immediately upon arrival and was given a test drive in the vehicle I had seen online and wanted to purc Service was excellent. Was met by sales person immediately upon arrival and was given a test drive in the vehicle I had seen online and wanted to purchase. Recommendation was made with no pressure given to purchase after market parts. The sales person I worked with also was helpful on giving advice questions which helped in my purchase. Would highly recommend Dulles Motorcars in Leesburg VA to others. More

Superb Experience My dad called me up super excited about his experience dealing with Khaled & Howard. I was in the market for another car, and I am so glad I went ther My dad called me up super excited about his experience dealing with Khaled & Howard. I was in the market for another car, and I am so glad I went there. From the moment I walked in the door I felt at ease, at home and comfortable. They made sure my needs were met with price as car. After going through many car options, I finally settled on a Nissan Rogue which fit everything I was looking for! Khaled kept me reassured and literally made a new friend in me by the way he actually took the time to get to know me, my needs and was 100% honest & genuine. Even as I am writing this, I'm still in awe at the authenticity of how he made me feel throughout the entire experience. I will no doubt purchase from him again, because he is the type of salesman that truly cares about his customers satisfaction, and I am satisfied 1000%. Thank you Khaled & Howard! More

New JEEP owner Best car buying experience ever! I've always dread the whole transaction - last time I purchased a car was almost 12 years ago and I didn't want to st Best car buying experience ever! I've always dread the whole transaction - last time I purchased a car was almost 12 years ago and I didn't want to start looking at buying a car again. Then I met the crew at Dulles - Khaled was my salesman - but it wasn't the typical "sales" experience I knew. Khaled has a great style that worked well for me! He, along with Mike - who filled in some very timely questions as well, are terrific - helpful in answering questions/providing information and quick to follow up. I didn't want to take my business or even look elsewhere. They made it easy to make the decision. Great car, care & price. Give them a try - I'm SO glad I did! LOVIN' my new car! More

Khaled salesman I came to this dealership looking for a vehicle and I was a client of khaled. I'm still currently in the market for this car but I would love to give I came to this dealership looking for a vehicle and I was a client of khaled. I'm still currently in the market for this car but I would love to give this man a great review because he really does deserve it. Extremely friendly and helpful and honestly busts his xxx to ensure that I have an exceptional buying experience. I look forward to continuing working with him. Great dealership and even better salesman. Would highly recommend More

False advetising for online price I saw a price online for a 2016 Subaru Forester with a mention that it was certified pre-owned. I contacted the dealership to say I was interested and I saw a price online for a 2016 Subaru Forester with a mention that it was certified pre-owned. I contacted the dealership to say I was interested and asked if there were any additional fees or charges aside from the processing fees and was told no. I drove over 100 miles from Richmond on my vacation day with the intention of purchasing this vehicle and trading in my current car. When I arrived, I was also told they used Kelly Blue Book to appraise used cars. I arrived and test drove the Forester, but when we started discussing the price, that was when I found out how incredibly unethical this dealership is. The sales manager arrived with the total price printed out and it included a $2,500 additional charge for the pre-owned certification which was never mentioned anywhere. This is clearly false advertising. When I questioned this charge, the sales manager was rude and borderline belligerent. I also found out that this charge is higher than the cost of an extended warranty offered by Subaru. The offer for my current car was no where close to Kelly Blue Book value. When I questioned the low value, the sales manager rambled on about how much work they need to do to used cars and Kelly Blue Book is just a rough estimate. Needless to say, I left without purchasing the Forrester and immediately drove to Car Max where they appraised my vehicle at 60% more than I was offered at Dulles Motorcars. I bought a 2016 Subaru Forester with all the same features and mileage the next day at a local dealership whose advertised price was the actual price--no bait and switch when I arrived. They gave me the Car Max trade-in value for my current car, transferred my current plates and registered my new car for $29, and their processing fees were $325 less than Dulles. In my opinion, Dulles Motorcars is a very unethical dealership and you should not believe the advertised online prices. More