Dulles Chrysler Jeep Dodge RAM

Leaking new Wrangler Unlimited So I bought this car 9/8/2017. Sales process was fine but about a month later found the vehicle to be leaking. We had not gotten rain in the time I So I bought this car 9/8/2017. Sales process was fine but about a month later found the vehicle to be leaking. We had not gotten rain in the time I had owned the car. After rain one night I found standing water in the driver side floor. I texted the sales guy and he stated to bring the car in the next day. I did. When I arrived I was met with questions about the car and being asked if this was a used car. Then a comment was made about the half doors. Asked when I had those put on. Thing is...it came that way. This was no aftermarket door that I added to the vehicle. It was purchased NEW and with half doors. I told them the car was leaking and showed them pictures of what I found the day before. The stated they had their leak specialist that only comes by on Wednesdays. Told me I had to leave the car or come back. Problem was that they had no loaners so I could not leave the car. They guys working the service lanes were going to shop vac the water out of the car. When I went out to remove the rubber mats I purchased there all of the people in the service lane were asking if I got caught out with my top off! I had to answer at least 3 times that I had NOT been caught with the top down during a rain storm. The next day was Wednesday. Someone I sent there to buy their Jeep 10 days after I bought mine stopped in on Wednesday to see if I could bring my car to be checked. The "Leak Specialist' had already left. The only solution is for me to wait a week and still maybe not have a loaner car while they try to figure out what is allowing the rain to leak into the car. Then they said they would get me a loaner and have me bring the car in for service. By the time the found the loaner they were again back to saying they could not fix the jeep or even look at it until the next week. What is the difference of the car sitting out in the rain at my place or sitting out in the rain at their place? They had no answer. Needless to say I will have another dealership look at the car and will never go back there for service. More

Breath of fresh air, I stopped by the dealership with my wife just take a look at the Jeep lineup. I have never owed a Jeep before (I’m no rookie, 61) and frankly I didn’t I stopped by the dealership with my wife just take a look at the Jeep lineup. I have never owed a Jeep before (I’m no rookie, 61) and frankly I didn’t exp ct to be impressed. Well, was I pleasantly surprised. I found the Grand Cherokee was a beautiful vehicle. My salesman Georgi,and his manger, Fred, could not have been more pleasant to work with! I know I got a great deal on a lease and I look forward to working with these guys in the future. More

Double dealing prices I was working on a deal for a new 2017 Dodge Ram, the sales men showed me a lot of incentives then upon close look there was a major issue. The MSRP w I was working on a deal for a new 2017 Dodge Ram, the sales men showed me a lot of incentives then upon close look there was a major issue. The MSRP was listed on the window sticker with the destination charge included, that same MSRP price was listed on the quote sheet (the same amount that included the destination charge) then the dealer was going to add he destination charge again. I was told by the salesmen that their website has a disclaimer that the destination charge is not included. So in effect the dealer was trying to double charge the destination fee to off set incentives they were offering, unfortunately every one buying a car from them is paying it. My point is if the MRSP includes the destination charge and the quote sheet uses that same MSRP price then you cant add the destination charge again, because it was already included in the beginning. Buyer beware! More

Misake After Mistake I bought a Subaru Forester from Dulles Motorcars in Leesburg, VA. It was slightly used (5,000 miles) and a 2017. This was a very specific car that I w I bought a Subaru Forester from Dulles Motorcars in Leesburg, VA. It was slightly used (5,000 miles) and a 2017. This was a very specific car that I wanted, and could not find one where I lived (Atlanta) so I found one in VA and traveled there to buy the car. I was happy with the whole sales experience and drove away. However, when it came time to get my license plates (all handled by the dealer) things got sloppy. Very sloppy. In fact, below is a letter that I had to write to the dealership manager because of how bad things were getting. Because they dropped the ball in getting the car registered, I had another whole set of issues with Bank of America, as I wanted my credit union to take over the loan, but they could not give me the required copy of the title, because Dulles Motorcars had not yet sent it out. Below is a timeline: Mr. Omar, I am having problems getting my license plates for a car I bought at your dealership June 24, 2017. I would like the name of the staff person who is handling the tags/plates so I can get a tracking number to see what the status is on the plates, which should have been sent by now. Please see the timeline below, which details several problems with this issue: 6/24/17: Flew to Dulles International airport in D.C./Virginia to buy a car. Paid ~$33,000 (with tax). Was told I would be signing a Power of Attorney for license plates. 7/11/17: emailed “Kayla” to find out what was going on with my tags. Kayla says she needs to send me PofA. I state I am going on vacation and my tags will expire while away 7/12/17: Kayla replies to my email and says she sent out power of attorney that the tag people need to get my license plates, next day air. 7/12/17: Received PofA , signed and returned to UPS same day 7/13/17: UPS verifies delivery, received by “Whiting” 7/19/17: Emailed Kayla and asked for another set of Temporary Tags. Told her I was going on vacation and would be out of state when the current tags expire. Kayla says she will overnight another set. 7/20/17: Received new set of temporary tags 7/25/17: While on vacation, Bank of America calls to tell me they have not yet received the title and were in contact with Dulles Motorcars, who said they have sent out a PofA for me to sign. Get confirmation from UPS that an item was delivered to home address (still out of state), assume it would be my license plates. 7/29/17: Get home from vacation and find a UPS envelope with ANOTHER PofA for me to sign. Could not drop off at UPS until Monday, 7/31/17. Realize they sent another PofA to home, when, if they had called or emailed, I could have told them I was not at my home address and could provide the vacation address to expedite things. Instead have to wait almost a week to get 2nd PofA in UPS. 7/31/17: Call name on (both) overnight envelopes: “Fleta”. She said she did not get the first PofA (UPS verified delivery to Whiting on 7/13/17). States she will get the 2nd PofA (that I just sent) and will take care of everything. 8/1/17: Called Fleta @ 2:30 and asked about 2nd PofA. She said she had not yet received it. I told her UPS verified delivery at 9:30 am (today), received by “Whiting.” Fleta says that is in another office and goes to check; says she has 2nd PofA. States she will get the paperwork together and send to tag people. It should take “about 3 or 4 days.” I calculate Monday 8/7/17: should be the latest I get my tags. Says that I should have been asked to sign PofA before I took possession of car (I had signed PofA then but says it was for something different). 8/8/17: No tags. Called Fleta (@ 11:30 am, N/A, left message to get the name of the person handling the license plates so I can get the tracking number. 8/8/17: Called Fleta @ 3pm, N/A, left message. 8/8/17: Fleta called back @ 4:30 and stated that (title/tag service) Beacon sent the information to the state of GA on 8/3/17, and it usually takes 4-9 business days for them to send the plates back to Fleta Potts, and then she would next day air them to me. I am expecting the plates no later than Friday, 8/18/17 8/8/17: Sent email to Kayla warning her if my tags were not received by 8/22 I would need her to next-day me a THIRD set of temp tags as the 2nd set would be expiring. 8/10/17: Received permanent license plate. More

Best dealorship service experience This amazing dealorship has restored my faith in service at a dealorship! I live in Potomac MD, and bought my Renegade at a dealorship nearby in Gaith This amazing dealorship has restored my faith in service at a dealorship! I live in Potomac MD, and bought my Renegade at a dealorship nearby in Gaithersburg. That was my worst buying and service experience! Dishonest sales, angry, surly service and management. Enough said. I vowed to never deal with dealorship service again. Jiffy lube it was. Then I needed some warrenty work done. I found out about Dullas Jeep. From the first point of contact on the phone, to m service advisor, the service manager, and all of the staff in general, it was an exceptional experience! Prompt, no hassels, no lies, just professional, friendly service. I didn't get any of the standard service advisors sales pitches for needing a radiator flush, tire rotation, steam cleaning. I got great service, all free of charge under warrenty . . . I can't recommend this place enough! So, even though I live 40 miles away, I will always take my Jeep there for service . . . . and when it is time to buy a new car, this is where I will buy it. More

Service Center had me drive out with a dry engine I bought a brand new 2017 Jeep Grand Cherokee Laredo at this location back at the end of December and had a terrible experience with their sales tea I bought a brand new 2017 Jeep Grand Cherokee Laredo at this location back at the end of December and had a terrible experience with their sales team. Typical car salesmen stuff, their "closer" verbally offered me a price to see if I was willing to commit to it and then pulled the price back when it came to putting the numbers on actual paper. Fast forward about 5 months down the line, I brought my car in for it's first service apt at 7500 miles for a basic tire rotation and balance. They had me drive out on a "dry engine" and my car broke down and had to be towed back to them (I only got about 10 minutes outside of the shop before the engine started smoking and I had to get towed out). After I insisted they could have done serious damage to my engine, they offered me an extended warranty to help give me peace of mind about the engine. Things then became very strange when their Service Manager, Diana Chadwick, refused to answers written questions I'd posed to them via email about the warranty. She would only answer my questions over the phone and when I asked why she couldn't put them in writing, she said "that just the way we do business here" and we could get in trouble by answering your questions in writing". I then drove to the dealership to get the answers in person, where Diana was contradicted by her boss who stepped in and created a scene. She had told me I wouldn't be responsible for paying any deductibles against the warranty claims but her boss said I would have to pay the deducbtibles and he was overriding her because he didn't like my attitude towards them. I am now left to seek resolution with Chrylser / Jeep corporate. Whatever happened to customer service and doing the right thing for a customer? I never seen a shadier business practice than refusing to answer questions in writing about the warranty they were offering to "make me go away". They would only answer these questions over the phone. It was such a racket. Moral of the story: Don't even think about doing business with these people. They are lousy human beings and will literally ruin a car you bought there, make you wait weeks for answers to questions, and then make you feel like you are the person in the wrong. This is hands-down, the worst customer service and buying experience I've ever had in my life. More

Bogus Advertising , no parking Dont be fooled by these folks. Do not confuse dealer discount with factory incentives. You get the same factory incentives at any Chrysler dealer it's Dont be fooled by these folks. Do not confuse dealer discount with factory incentives. You get the same factory incentives at any Chrysler dealer it's all about dealer discount. This dealer offers a dealer discount then just about and wipes the discount out with dealer fees. Like backing out the destination charge. They will offer 2000 off but then tell you that new price does not include freight. Then they will charge you a large processing fee, perhaps an advertising fee, a delivery fee, a set up fee. It all depends on the discount offered. So, what they are doing is trying to trick you. Lure you in by msking you think you have a great deal then pile on fees. You can buy a vihicle anyware at MSRP and get the same factory incentives anywhere. Call ahead, email ahead get it in wrighting because that advertised dealer discount is not what your actually getting. This dealership plays dirty... Oh, and good luck finding s parking space at this dealer. Customer parking has inventory parked in those spots. If they cant be respectful enough to give you s place to park safely without crossing thr highway then how do you expect tge rest of the process to go? More

Used car purchase I was in the stressful position of having to quickly replace a car that was totaled in an accident. I had very little time between receiving the check I was in the stressful position of having to quickly replace a car that was totaled in an accident. I had very little time between receiving the check for the total loss vehicle, and having to be out of the rental.....in SIX DAYS. I visited a couple of places, including a used car lot. To say I was at my wits end would be an understatement. I know buying a used car is somewhat of a game. However I had no wiggle room in timeline, or cost. I ended up emailing with the manager Fred, and and laid it all out on the table. Very unorthodox, I know. Well, Fred brought Stacie into the mix. After emailing Saturday, Fred convinced me that he was on-board with the cost. I came to test drive the car Sunday. Not only did it all work out. Fred and Stacie went above and beyond. Remember, this is an extremely busy weekend for car sales. And, they worked with me on a used car...when WAY more money could have been had if they'd have been spending their time on new car sales. I had a convoluted plan of finding a car (teenager, and 4 year old in tow), putting down a deposit, returning for a car during the week after work, leaving the rental at an Enterprise office, walk or Uber to a dealership, complete the deal, and drive home. Nope. I was able to leave a deposit, leave the rental at the dealership for Enterprise to pick up (left the keys with Stacie), moved the stuff from the rental to the new (to us) vehicle...and drove it home the same day! Now all I have to do is drop off a check during the week! And, The manager was 100% true to his word on adhering to my strict budget. Anyone that has navigated replacing a car after an accident knows what an incredibly stressful situation it is. I had literally been in tears for 3 days trying to figure it all out. I cannot thank Stacie and Fred enough. We'll be in my new/used car for about a year, then will be making a BIG upgrade. I feel comfortable making only one stop, to this dealership. More

Communication is horrible Well, this was a disappointment. I had a decent experience once before as I needed a quick patch for a tire before a snow storm. I thought I would t Well, this was a disappointment. I had a decent experience once before as I needed a quick patch for a tire before a snow storm. I thought I would try it again for service since I've moved and this dealership is a lot closer than my normal one. Nope. I'll drive the distance to my previous one. I had an appointment for 0945. I checked in right around 0930. The check in desk wasn't friendly but wasn't rude either. Just kind of meh. I apologize, I think her name was Kristy/Kristen? After we figured out that I was only going to be there for an oil change and tire rotation (My email had said about an 18 month service reminder so it was on me for not knowing what all I should have had done. I also have a service agreement and everything she suggested was going to cost me. I declined so I could go back to read the agreement as it sounded like some of the work should be included), she asked if I was going to wait for it. I told her I was since it shouldn't be that long and even asked where the lounge area was. She told me around the corner and off I went. Got an email a few minutes later with my check in info....showed I was waiting and it would be around 1115 contact. No worries. Got a text from "Tommy" the service advisor, saying to text him if I needed anything during my visit. Neat. They do have a pretty cool coffee machine in their lounge, so I was good for the moment. At 1230, I texted asking if there was an update. No response. I eventually get a text back at 1345, stating my vehicle should be ready at 1500 or 1530. A vehicle broke down in the bay this morning. I asked him why no one could have come out or texted me since I've been her since 0930. He said he was sorry but that he was told I had dropped it. He did come out in person to say they switched my car to another technician and he could set me up with a loaner. At this point though, I'm not driving in traffic to turn around to come back. He also reiterated that he was told I had dropped off. I clarified that it was clear I was waiting and that I had even asked for directions to the lounge. At almost 1500, the check in employee came back out stating I was done and pointed at the bottom where she attached two $25 gift cards. I gave them back and told her that I would not be returning and would also like to speak to a manager. After about 7 minutes, I decided to go ahead and leave. Which I know isn't a long time but I was done being there. As I was walking about, I told the employee, who was on the phone with someone else so I wasn't trying to be completely rude, that I was leaving. I got in and left. There were several different issues with this. My paperwork says I was waiting and the text I received made me believe that they knew I was there so I'm not sure how the miscommunication happened. When the technician knew there was going to be a long delay in service, a text message or phone call should have happened. They can text in the beginning, why not a text to update? When my car was done, it would have been classy to send the manager out to apologize and acknowledge they'd look into the issue. Even if it's fluff, it still goes a long way. The technician knew I was annoyed. And would it have killed them to run it through the car wash or offer to wash it? I will gladly drive back to my old dealership. I also learned to speak up sooner even though I was trying to give them some space since it was my first time there. More

Great Dealership, Amazing staff I came to this dealership with my mom trying to lease a car. Ended up coming out with a great deal and it was just because of Spencer I ended up going I came to this dealership with my mom trying to lease a car. Ended up coming out with a great deal and it was just because of Spencer I ended up going home with two Cherokees. If you are considering to get new car I recommend talking to Spencer and this dealership!! :) More