Dulles Chrysler Jeep Dodge RAM

I am 42 years old and have purchased more than 10 vehicles. The general sales manager in this dealership is the worst I've ever deal with. If I were the owner of this property, I would seriously cons vehicles. The general sales manager in this dealership is the worst I've ever deal with. If I were the owner of this property, I would seriously consider giving him a six-month probation period to decide if he should be fired. My first visit was on 3/5/2021. The general sales manager started with playing the regular "aggressiveness&rudeness" trick by refusing shaking hand with me. And then he tried to break my mind by insulting me verbally. Well, I understand this is his job. Therefore, I didn't take it personally. Today, 3/10/2021, a sales person under him emailed me saying "Hello Luke , We have a bonus incentive for $2000 , only have few left , if you can come in today we are able to get it done for you". I paid him a second visit. After the sales person talked to him (the general manager), the sales person showed me a OTD breakdown with exactly same online discount and tried to convince me the discount already includes military and his promise of 2000 additional discount. Honestly, even an elementary school kid is able to tell this is a completely false statement because Dulles Dodge website is clearly showing the military discount is additional. I am offended this time because it is a humiliation to my intelligence. A waste of time. By the way, I am a minority, a GS13 in federal government with a financial career and still serving the U.S. Army. I am wondering whether or not the general manager treat me this way because of my race. So, non-Caucasian customers may be better off to take excessive awareness. More

I recently purchased a jeep from Dulles and had a great experience! Their sales reps were very knowledgeable and the finance team worked together to ensure I received the best deal possible! I would recomm experience! Their sales reps were very knowledgeable and the finance team worked together to ensure I received the best deal possible! I would recommend this dealership to anyone and everyone! More

*** READ BEFORE YOU BUY!!***I live in *** READ BEFORE YOU BUY!!*** I live in Chattanooga Tennessee, 555 miles from Duelles Jeep. My wife and I worked on a deal over t *** READ BEFORE YOU BUY!!*** I live in Chattanooga Tennessee, 555 miles from Duelles Jeep. My wife and I worked on a deal over the phone with Matt on a 2018 Jeep Wrangler Rubicon. I was told by Matt it was flawless with no dents, dings, or scratches. I told Matt I was very meticulous about vehicles and the 2016 Lexus I was trading was the same... no dents, no dings, no scratches, no road rash on the wheels. The day after we worked numbers and 2 days before I was going to get it (due to snow), they lowered the Jeep almost $1,000 online. I called back and they said they made a mistake and couldn't honor the price. I asked for a sales manager, they connected me with Thomas who told me they would add a little more to my trade since they messed up and HE assured me HE would handle my transaction since Matt had an attitude and told me to take it or leave it. We finalized numbers, Thomas told me he would see me on Tuesday of this week, and to ONLY DEAL WITH HIM. Thomas told me he took pride in his job and told his salesmen to NEVER lie to customers. As I was 7 hours into my drive and about an hour away, I text Thomas and asked if they would have it cleaned and ready to go since I had an 8 hour drive back home. I got NO RESPONSE from Thomas. When I arrive at dealership, Matt, who I didn't not want to deal with met me at the door telling me it was THOMAS'S SCHEDULED DAY OFF and he would be helping us. They drive the Jeep around and it is covered in scratches!! I asked him what part of flawless he could see, Matt had no answer. I asked for the General Manager only to be told he wasn't there either and a different sales manager come over and was helpful and knocked $500 more off because he knew we were pissed and about to leave. They worked on buffing the vehicle for over an hour only to bring it out still with scratches we had pointed out. Again, they took it back to buff the other spots out (something they had 3 days to do!) Once they finally got them buffed out they gave me one key but had previously told me there was two. So today, my wife and I called and asked for Thomas (the no show manager)asking about the second key and he said "we gave you $500 more off for not having the extra key." I told him they knocked the $500 off for the scratches and the 2 hours we sat and waited for something that should have long been fixed before we got there. He asked where our second key was for the Lexus we traded, and I said I only gave you one because you only gave me one. He then said that was "bad business" on my part and HUNG UP ON ME!! The same man who said "don't lie to customers", told me to "only deal with him" and scheduled an appointment with me ON HIS DAY OFF, tells me it was bad business not to give him two keys when he only gave me ONE! The worst dealership I have ever dealt with. I see why the sales team lie, they are only as good as their management! No standards, no morals, no tact! ZERO STARS SHOULD BE AN OPTION! More

Worse service ever. For an annual oil change, was told that they are not busy, still I made an appointment, was told that it will take one hour. An hour and a half later, I checked to find out that not o that they are not busy, still I made an appointment, was told that it will take one hour. An hour and a half later, I checked to find out that not only they did not start on the car but they are going for lunch. When I inquired how come it is not ready as I was promised, the arrogant service woman assigned to my service said: they are entitled to have lunch. Don't you think so? If you don't like it, why don't I bring you your car. NEVER AGAIN. not sales and not service. More

We can't say enough positive things about this company and its' employees. We had been looking for a new Dodge and spoke to Jarad in sales there. We actually drove from Maryland because we liked their p and its' employees. We had been looking for a new Dodge and spoke to Jarad in sales there. We actually drove from Maryland because we liked their pricing and could not find that in our area. It was worth the drive. Our salesman Jarad was no pressure and simply gave us a great day. He was so nice and caring as well. Their finance lady was so nice and personable as well. Thank you Mimi. And lastly, we had one small problem after we left the dealership. The dealership took ownership of the issue (Angela in customer service) and was great to deal with and took care of it immediately and to our satisfaction. This whole experience was a home run. I highly recommend Jarad and Mimi! I've been telling everyone. Oh, AND we got an awesome car!!! Will go back when our son needs his new Dodge! More

Just purchased a 2021 Ram 1500. Went in a few days ago and test drove a couple, but at that time wasn't sure which model to buy. Did more research and decided on one they had on the lot. Jesse the salem and test drove a couple, but at that time wasn't sure which model to buy. Did more research and decided on one they had on the lot. Jesse the saleman was very patient. I was very upfront with all my thoughts on what price I wanted and why I wanted that way. Negotiations didn't take very long as we and his sales manager Rafi came to an agreement in a very short time. Then comes the Finance dept. that usually isn't very fun, but this time with Naz was probably the best experience I've had. He too was very patient and was able to assist me in maintaining all the rebates and getting a Great interest rate. I have to admit that this was one the best times I had at a dealer purchasing a car. I'll be back in the Spring when we plan to purchase another car and will be asking for Jesse, Rafi and Naz. Thanks guys!! I don't see their names below, but they all get FIVE STARS!!! More

Very dishonest! I would never tell anyone to deal with these people and they should be investigated. Salesman "Moe" tried to charge me 3 different destination charges for the same car. They're prices an these people and they should be investigated. Salesman "Moe" tried to charge me 3 different destination charges for the same car. They're prices and advertisements are all lies, you will saving in the being and pay on the back end. DON'T DO IT! More

Tried scheduling for their new pick up/delivery service and no one ever showed up. Turns out it doesn't come through on the order. Poor design. Finally got it taken in and they wanted to charge $50 to t and no one ever showed up. Turns out it doesn't come through on the order. Poor design. Finally got it taken in and they wanted to charge $50 to take off two simple taillight covers with eight total screws so it would pass inspection. Come on... 2 minutes of work. Ridiculous. More

Avoid this place like the virus! They are deceitful and have dishonest business practices. They lure you in with prices, ads and flyers only to sucker you in purchasing a vehicle that is nowhere near thei have dishonest business practices. They lure you in with prices, ads and flyers only to sucker you in purchasing a vehicle that is nowhere near their promises. I went in with one such flyer directly from their dealership to me and was told that "You don't really expect to get it for this price do you? This was just a marketing tool and if there was such a thing we would get the deal ourselves!" They offered me a deal that was more than twice the amount of the deal promised on the flyer. The sales manager Olivia argued with me that there was no such thing as an option to purchase a vehicle on a lease car and that the purchase price is always determined when the vehicle is returned. When I proved to her that the option purchase price was already listed on the contract when I first leased the vehicle, she copped an attitude and hastily transferred me to the General Manager David. GSM's excuse for not honoring the flyer and not doing the trade was that they did not need any Grand Cherokees even though right on top of the flyer it says " We are in need of Jeep Grand Cherokees!" The flyer also has bunch of fancy words like price promise guaranteed, No hassles, No gimmicks, No pressure but it was actually a major gimmick! The GSM David proceeded to defend his sales manager and said he didn't want my business. I have never been subjected to such a treatment especially by the management team of a corporation. Stay away from this dealership if you don't want to be a victim of a gimmick. They only want customers that they can sucker or take advantage of! More