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Dulles Chrysler Jeep Dodge RAM
Leesburg, VA
396 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 396 reviews
September 18, 2024
Mustapha was the best used car salesman I’ve ever met. Made sure I was getting what I wanted, worked with finance to get me the best deal, and I went in to buy one car and I left with a better one. He’s v Made sure I was getting what I wanted, worked with finance to get me the best deal, and I went in to buy one car and I left with a better one. He’s very agreeable. He’s very knowledgeable and friendly and it was a joy to buy a car through him today More
by Tula722
Employees Worked With
Mustapha 😊
August 31, 2024
Read all the other reviews BUYER BEWARE. Choose another dealership to buy or service your vehicle. Customer service is horrendous at best. If they just put half the effort and work that t Choose another dealership to buy or service your vehicle. Customer service is horrendous at best. If they just put half the effort and work that they put into deceiving and avoiding their customers it may actually be a decent dealership. Recently purchased a vehicle would not recommend them to anyone. More
by K Cross
Employees Worked With
Adam, Dennis
July 26, 2024
**Review for Dulles Chrysler Dodge Jeep Ram** ⭐☆☆☆☆ I recently purchased my fourth and final car from Dulles Chrysler Dodge Jeep Ram, and unfortunately, my experience was far from sat Ram** ⭐☆☆☆☆ I recently purchased my fourth and final car from Dulles Chrysler Dodge Jeep Ram, and unfortunately, my experience was far from satisfactory. I should have known better after my previous encounters with this dealership. My most recent issue began when I placed a deposit on a Jeep Wrangler that was scheduled to arrive. When the vehicle finally arrived, I was dismayed to learn that it had been sold to someone else. I was forced to special order a new Jeep, which meant an additional six-week wait. I finally received my Jeep in June 2022, but the troubles didn’t end there. Recently, I brought my Jeep in for routine maintenance and to address the wear and cracking on the leather seats, despite only having 35,000 miles on the vehicle. I was assured that the service department would file a warranty claim, and it seemed promising that the issue would be covered. However, I was shocked to receive a call the next day stating that my claim was rejected due to "caused by an outside influence." I attempted to resolve the issue by speaking with the Service Manager, Diana Chadwick, who was supposed to be a "customer advocate." Unfortunately, her response was less than helpful. Diana was rude and condescending, essentially dismissing any efforts to rectify the situation. Her lack of professionalism and unwillingness to assist left me extremely frustrated and disappointed. Given these repeated issues and poor customer service, I would not recommend Dulles Chrysler Dodge Jeep Ram. It's been a disheartening experience, and I regret not heeding the warning signs earlier. More
by bluedenimtrip
Employees Worked With
Diana Chadwick
February 07, 2024
Purchases a vehicle at the end of November 2023 and by February 7th the still can't get the registration and plates taken care of even though I paid for them to take care of it all. This issue follows the February 7th the still can't get the registration and plates taken care of even though I paid for them to take care of it all. This issue follows the problem I had with them getting the contract squared away. They had to email the contract to me to sign and then re-sign 3 times because apparently they couldn't make sure it was correct the first time. The sales price they offer are not real as they offer several discounts but you can't actually be eligible for all of them even though they initially mark the sales price for all discounts included. And their customer service is awful! I will not buy from this dealer ever again and recommend anyone wanting to buy to travel to a different dealership. More
by drduitsman
Employees Worked With
N/A
August 11, 2023
Salesman did a great job when i bought my jeep. Only reason i returned with my wife a week later to buy her new jeep too. Financing personal that reviews and signs the deal, doesnt know how to cop Only reason i returned with my wife a week later to buy her new jeep too. Financing personal that reviews and signs the deal, doesnt know how to copy information from one place to another. Screwed my dob on the financing application to bank, took weeks and multiple phone calls for me to correct myself. Then payoff department kept playing games on my overpayment payment back to me. Again multiple calls and "lies" about why they waited and check being sent to me. Took them atleast 5 calls from me to finally send me the overpayment back with another lie of it being sent and then nothing. Waited the time, nothing in the mail, called again and nothing was sent and told they are cutting the check at that time, had to speak to a manger to ask for for this to be corrected again. The excuses they use are ridiculous except 1 which someone mentioned about being end of month and they didnt send due to their quotas. So they made me wait to make it good for them. I have purchased 5 new cars with them but now i will take my business some where else. When your buying and before you fill out the survey, they treat you as an important customer and once thats done they dont give you a second thought. Not a way to keep and earn new business More
by edgar.matias
Employees Worked With
Na
July 27, 2023
Matt Quraishi was my salesman and he was great. He was very professional and responsive. I will definitely be dealing with Matt and Dulles for my next purchase. He was very professional and responsive. I will definitely be dealing with Matt and Dulles for my next purchase. More
by Nicholas Beck
Employees Worked With
Matt Quraishi
July 01, 2023
Brian Collins made this process very easy. He kept me informed during the entire process. Would recommend this dealership and Brian. He kept me informed during the entire process. Would recommend this dealership and Brian. More
by Mrsvthokie96
Employees Worked With
Jake Nelson, Brian Collins, Tom Nguyen
June 27, 2023
This is my second time getting a car from this dealership in five years. So, I would say they hold good size inventory for you to get one that suits your needs. I was already eyeballing the Dodge Challenger; in five years. So, I would say they hold good size inventory for you to get one that suits your needs. I was already eyeballing the Dodge Challenger; they had one with specifics that I wanted, and Brian Collins was great to work with as he made the experience friendly. I can't wait for the Dodge Charger - EV, as I wanted to have that as soon as it's available. More
by MOPAR LOVER
Employees Worked With
Brian Collins
June 25, 2023
Brian Collins and Angel Ceron were intergal in getting me into the Truck I was interested in. Without their help and knowledge of the car this would not have been possible. into the Truck I was interested in. Without their help and knowledge of the car this would not have been possible. More
by aaronfavereaux
Employees Worked With
Angel Ceron
June 25, 2023
Brian Collins was the driving force behind me buying my new Truck. He was courteous as well as knowledgeable about the process and kept me informed the entire time. new Truck. He was courteous as well as knowledgeable about the process and kept me informed the entire time. More
by aaronfavereaux
Employees Worked With
Brian Collins
