Duke Automotive

Waited from 1pm to 5pm and had to return another day I arrived at 1pm with an appointment, oil change, rotate tires, a 4WD recall that I was told over the phone (by Becky) that wouldn't take long, and a I arrived at 1pm with an appointment, oil change, rotate tires, a 4WD recall that I was told over the phone (by Becky) that wouldn't take long, and a light was coming on to tighten gas cap. Was asked if I was staying or leaving the vehicle. I said staying since I am an hour away. She tried to give me a time frame (I didn't ask for it) stating first that all technicians go to lunch from 1-2pm. Why did you schedule me at 1pm if no technicians there to work? I waited in the waiting room for 4 hours never to be acknowledged by a Duke employee except one time (about 4pm, a female) and it was real quick and short, she never came back with any information about my car. Then about 430pm, Will came in, said everything was done except I needed a new gas cap and he didn't have one in stock. He inquired how far away I worked/lived. Since it was a distance, he told me he would go look on the lot at a new vehicle for a cap. He came back with no luck. I had to return another day (120 miles round trip) for what he told me would me a 10 minute job, to change the gas cap. I was there for another 40 minutes. With all the technology and OnStar diagnostics (that gives you so much information about my car), and a call for an appointment that a light was coming on to tighten gas cap should have been an indication to make sure you had a cap in stock. Will was very nice about the situation both days and tried to help me but didn't go over board. Susan who checked me out on the second day, was very rude! Came to the waiting room, called my name and before I could look up was gone, I had no idea who called my name. She was very short with me and acted as if I owed her something. I could have been very ugly either/both days, but I chose to control my tongue. I too work for the public and realize it is because of them I receive a paycheck. This service experience was disappointing enough that I may not be back to buy from Duke again. Look at my history, you can tell I'm not a first time customer. More

Great experience As always a pleasant experience. The Service department is always smiling even when they are short staffed as they were on my visit. They still got As always a pleasant experience. The Service department is always smiling even when they are short staffed as they were on my visit. They still got the job done in a timely professional manner. More

Went in for service because of a "thumping" noise under car. Found problem on tire-someone else's plug stuck to my tire causing rocks, debris to accumulate on tire. Tires were getting low on tread so priced out Found problem on tire-someone else's plug stuck to my tire causing rocks, debris to accumulate on tire. Tires were getting low on tread so priced out replacement tires. Duke's price was competitive with others I had checked with for same tires so they got 4 tires from Warehouse in 2 hours and mounted and balanced them for me. Recieved 10% off of tires. Sweet Also had oil change (free with U rewards) Nice. Had to have rides to and from work-driver was prompt, courteous, and good driver. All work done promptly. Only reason for 4 not 5 stars was I had to wait 2 days for an appointment but that's beyond their control. More

Excellent Service Went in for a new car detail and they did a fantastic job! Lounge is very nice...TV...donuts...coffee and water. It was a very comfortable wait. Tha Went in for a new car detail and they did a fantastic job! Lounge is very nice...TV...donuts...coffee and water. It was a very comfortable wait. Thanks Duke! More

Service Performed on My Cruze Dropped of car early i the expecting it to take most of the day. Received a call about an hour after dropping it off telling me it was ready. Awesom Dropped of car early i the expecting it to take most of the day. Received a call about an hour after dropping it off telling me it was ready. Awesome! Stopped off at sale too and will be leasing a new Buick Enclave. More

Super Duper Customer Care! It was time to replace my 13+ year old car, and Jerry took great care of me. He was very patient with me throughout the process - dealing with all my It was time to replace my 13+ year old car, and Jerry took great care of me. He was very patient with me throughout the process - dealing with all my mind changes from new sporty car to new truck to new suv, and finally to used sporty car! It was clear that he was looking out for MY best interest throughout all of it. It is always great to work with hometown people who WANT to help - not just because it's a job & that's what they are supposed to do. More

Prompt servoce Oil change, tire rotation and maintenance check in less than 1 hour. Great service with coffee and donuts. The customer lounge is very comfortable a Oil change, tire rotation and maintenance check in less than 1 hour. Great service with coffee and donuts. The customer lounge is very comfortable and well equipped. More

The dealership where I buy all of my vehicles The first car I bought from Duke was in 1978. I have going to Duke ever since and I wouldn't go anywhere else to buy a car. The service and customer The first car I bought from Duke was in 1978. I have going to Duke ever since and I wouldn't go anywhere else to buy a car. The service and customer care is top of the line. They work hard paying attention to every detail so that your car buying experience is wonderful. For me the best part is the follow up after the sale. I know I can schedule any maintenance or warranty work and enjoy the same pleasant experience as when I bought my vehicle. I hear them say "it is all about U' and I feel like they truly put me first. More

Awesome experience The staff made this a good truck buying experience. No pressure and they were real easy to deal with. Jimmy was very helpful and met all our needs! The staff made this a good truck buying experience. No pressure and they were real easy to deal with. Jimmy was very helpful and met all our needs! More

Real Home Time Help Finally found a great service manager that listens and goes the extra mile to understand and ensure that I am happy with the service his technicians p Finally found a great service manager that listens and goes the extra mile to understand and ensure that I am happy with the service his technicians provide. I cannot remember the last time someone called me after closing time to let me know my car was ready since I needed it for the next day.! Thanks so much! Gerald White More