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Duke Automotive
Suffolk, VA
714 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 714 reviews
February 12, 2016
Buick It was the smoothest purchase I've ever made. The car was clean and ready to test drive as soon as I arrived. Jerry was very kind, honest, and thoroug It was the smoothest purchase I've ever made. The car was clean and ready to test drive as soon as I arrived. Jerry was very kind, honest, and thorough. The entire staff is very friendly. Don made the finance a breeze. More
by ryanb05
Verified CustomerEmployees Worked With
Jerry Butler, Don Kelly
February 11, 2016
They don't know sh#?! Don't bring your vehicle to these none pros that over charge even for a dealer. They are stealing hard working people's money and can't tell u what's Don't bring your vehicle to these none pros that over charge even for a dealer. They are stealing hard working people's money and can't tell u what's wrong with your car!!!!!!!!!! I'm not a bitter person telling lies about people I'm just trying to let folks know b4 you get robbed More
by Pissed off
Employees Worked With
I don't know the technicians name
February 10, 2016
no wait tire repair. The customer always receives great service when using the Duke service dept. I was in and out in about 30 minutes and as always Ashley and Jordan wer The customer always receives great service when using the Duke service dept. I was in and out in about 30 minutes and as always Ashley and Jordan were great. More
by glsiegle
Employees Worked With
Ashley Thompson, Jordon Molon
February 09, 2016
Routine oil change Appointment for an oil change which was done promptly and thoroughly. Professional and courteous customer service . I was also able to use a gift ce Appointment for an oil change which was done promptly and thoroughly. Professional and courteous customer service . I was also able to use a gift certificate . More
by MBJOHNSON
Employees Worked With
Ashley Thompson
February 09, 2016
Great service Nail in tire, no problem. New tire in one day. Tire insurance works just the way it suppose to. I'm glad I got tire replacement insurance. Nail in tire, no problem. New tire in one day. Tire insurance works just the way it suppose to. I'm glad I got tire replacement insurance. More
by PERFECTIONPAINTINGVA
Employees Worked With
Bill Lassen
February 06, 2016
2500 warranty review Recently wife and i had a concern about our 2500 ruff idle issue. Wife called service department to schedule a appointment. She spoke with the servic Recently wife and i had a concern about our 2500 ruff idle issue. Wife called service department to schedule a appointment. She spoke with the service adviser about the conern with ruff idle. In just the first minutes of the call the service advisor was talking us out of bringing the truck in for service. Examples well if it had a ruff idle there would be a check engine light on. It would miss under a load. Thats the idle it has normal condition. Then well it will be a few days before we can get you in. We did get the truck in for the concern a few days later. Dropped it off at dealership monday evening . Received a rental was a bonus got in the rental fuel light on the dash less then couple gallons gas in tank. Drove across street to fill up just to get 5 minutes home. We left several contact numbers. The next afternoon still haven't herd from dealership around 4.30 pm. We called said they were busy and would call us back. Waited for a return call none that day. We drove by dealership that night and noticed the truck was still parked in the same spot never moved that day. The next day around 1pm said the truck was ready. We found no codes its ready. When we picked up truck was after hours and when we got in out truck the plastic seat cover ans paper mats and the service number card was all throwed in drivers floorboard, so wife stood in pouring rain cleaned trash out before she could get in the truck. Extremely unprofessional More
by DCOKER1228
Employees Worked With
Susan Ragans
February 06, 2016
If only Car buying was always this easy! I was looking for the perfect MiniVan. Stan Bell (my sales person) found me the one! The whole process was easy. I test drove the car one day and it I was looking for the perfect MiniVan. Stan Bell (my sales person) found me the one! The whole process was easy. I test drove the car one day and it only took 1 hour to sign all the paperwork and I was driving the next day. It was very low pressure, they presented me with all the options available and simply let me decide. The 6 free oil changes, free LIFETIME state inspections, and free towing within 50 miles if ever needed is a great bonus. Loved the Experience!!! More
by Satisfied Client
Employees Worked With
Don Kelly, Bruce Blythe, Stan Bell, Lydia Duke
February 05, 2016
Unexpected and stressful situation The staff was so helpful and professional! I received excellent customer service! I sincerely appreciated everything they did for me! They turned a st The staff was so helpful and professional! I received excellent customer service! I sincerely appreciated everything they did for me! They turned a stressful situation into a positive experience for me. Many thanks! More
by cb1
Employees Worked With
Becky Baggs, Richard Potts, Jordon Molon
February 04, 2016
State inspection I had an appointment but it took a little longer than usual. After I replaced wiper blades myself, re-inspection did not take very long. I had an appointment but it took a little longer than usual. After I replaced wiper blades myself, re-inspection did not take very long. More
by OWATKINS462
Employees Worked With
J. P., Susan Ragans, Will Roberts
February 03, 2016
A unexpected start to a Monday! A unexpected start to a Monday ended with a positive experience. The staff is always informative and friendly! My check engine light experience was ha A unexpected start to a Monday ended with a positive experience. The staff is always informative and friendly! My check engine light experience was handled professionally leaving a smile on my face and my car back on the road at the end of the day! Thank YOU! More
by lmaddox0
Employees Worked With
Susan Ragans, Jordon Molon, Will Roberts
