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Duke Automotive
Suffolk, VA
714 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 714 reviews
September 09, 2011
Scott always does an awesome job! He is personable, professional and always has my best interest in mind. I live 25 minutes away and make the trip because of the stellar service department. professional and always has my best interest in mind. I live 25 minutes away and make the trip because of the stellar service department. More
by aw.repairall
Employees Worked With
scott higbie
September 06, 2011
Mr. Scott always make us feel as though, My daughter (Tiffany Long)andI(Brenda L. Long)are family when we come into your services department, and we are greeted by Mr. Higbie. Many other Car repairs sho (Tiffany Long)andI(Brenda L. Long)are family when we come into your services department, and we are greeted by Mr. Higbie. Many other Car repairs shop try to get our busines (even at a cheaper price), but, I must say I trust Mr. Higbie opinion when he calls us and tell us what maybe the problem with our vehicles. Thats why, we continue to have our cars serviced with Duke Automotives. Mr Higbie is a great assess to your company. I find him very professional and trust worthy. It is alway our pleasure doing business with duke automotive service department. Sincerely Brenda L. Long RTR.RDMS More
by brendalong
Employees Worked With
Scott Higbie
August 21, 2011
mr rick flemming was very courteous and professional.he kept me posted on my repairs and called me when my vehicle was ready.he even suggested the sales dept for any current or future needs.thanks for a g kept me posted on my repairs and called me when my vehicle was ready.he even suggested the sales dept for any current or future needs.thanks for a great service experience.mr flemming is a great assest to your service dept and to your business. More
by mk freeman
Employees Worked With
mr rick flemming
August 17, 2011
Great personality towards customer comfort. Kept me well informed on services being performed and why. Informed me of things about vehicle warranty I didn't know. Hope to get him each time I need to have s informed on services being performed and why. Informed me of things about vehicle warranty I didn't know. Hope to get him each time I need to have service. Great asset to your service team. More
by helenw
Employees Worked With
Scott Higbie
August 16, 2011
When we got to the dealership, they were very helpful without being pushy like most dealers are. They were very friendly. They also had very fair prices and worked with us to get to a price that was fair without being pushy like most dealers are. They were very friendly. They also had very fair prices and worked with us to get to a price that was fair for all parties involved. More
by Crysbaby
Employees Worked With
Stan Bell, Don Kelly, Don Kelly, Stan Bell
August 15, 2011
We bought an Impala LT from Stan Bell a month ago, and we enjoyed our experience with Stan. We have thoroughly enjoyed the Impala LT, and therefore decided to trade our other car in towards the purchase of enjoyed our experience with Stan. We have thoroughly enjoyed the Impala LT, and therefore decided to trade our other car in towards the purchase of another Impala. Mr. Bell went out of his way to find a car we would be satisfied with and we appreciate his time and effort. More
by Adele Brown
Employees Worked With
Stan Bell, Stan Bell
August 08, 2011
great service!! Had a problem with the ignition switch and could not turn car off or get the key out. I did not have a appt. and they were able to work me in the same day!!! Scott and Tiffany Thanks fo and could not turn car off or get the key out. I did not have a appt. and they were able to work me in the same day!!! Scott and Tiffany Thanks fo all you do!!! More
by twrdwr001
Employees Worked With
Scott, Tiffany
August 08, 2011
Great car buying experience, staff very helpful and courteous. The dealership was clean and very professional. I have known Paul Phillips a long time and he made it easy to purchase my new vehicle. courteous. The dealership was clean and very professional. I have known Paul Phillips a long time and he made it easy to purchase my new vehicle. I will be buying all of my vehicles from Duke in the future. Lance Simms More
by Lance0321
Employees Worked With
Paul Phillips and Bruce Blythe, Bruce Blythe
August 06, 2011
Needed my power window repaird on my full size blazer. They said the whole unit needed to be replaced because of the way it was made. I didn't understand why the motor could't just replaced but I took the They said the whole unit needed to be replaced because of the way it was made. I didn't understand why the motor could't just replaced but I took their word for it. After 3 replacement units failed, They said they had a motor in stock and replaced the bad one on the unit they just put in. I don't get it !!! Also, the AC quit working on our Silverado truck we bought from Duke and again they said the whole AC unit needed to be replaced and would cost well over $1000.00. After going without AC for a couple of summers, I had the truck at Tread Quaters for new tires and I asked them to check the AC. The only problem with the AC was that the belt that runs the compressor was missing.I didn't know there was a seperate belt for the AC. They put a belt on for way less than $100.00. The thing that made me mad was that I took Dukes word and went without AC for a couple of summers. It works great now. I don't understand why my wife keeps going back for service but she's starting to see the light.She'll be getting a new vehicak in the next few months and she finaly said she's not sure she'll buy from Duke. We live in Va. Beach and we thought we found our GM dealership for ever. My wife keeps thinking Duke will all of a sudden change their service practices. Because of their practices, I just bought a 12 passanger Savana van from another GM dealer. That's a $40,000.00 sale lost because of not being honest with me.I don't want any special treatmen, I just want a dealer that will shoot straight with me. By the way, I love my Savana van and will always buy GM. Fool me once, shame on you, fool me twice, shame on you. More
by tom gartman
Employees Worked With
service dept
August 04, 2011
Great experience. My husband called looking for a particular car. Paul located the car, picked it up and delivered it to our house. What a wonderful surprise to find in your garage! particular car. Paul located the car, picked it up and delivered it to our house. What a wonderful surprise to find in your garage! More
by ramcclelland
Employees Worked With
Paul Phillips
