Duke Automotive

They were very accomodating. We were running a few minutes late and I called the dealership to let them know. I was informed that it would not be a problem and that they would get me in and out within minutes late and I called the dealership to let them know. I was informed that it would not be a problem and that they would get me in and out within an hour. Very prompt, courteous, and excellent service. More

Scott always provides outstanding and friendly customer service. He does a great job explaining all the work that was preformed on the vehicle and lets you know what other maintenance may need to be done service. He does a great job explaining all the work that was preformed on the vehicle and lets you know what other maintenance may need to be done during future visits. Scott is one of the main reasons why we buy our vehicles at Duke Automotive. More

Joe and Penny Mobley were treated like King and Queen from the time we arrived till the time we left. Stan the car warm and waiting when we arrived at 8:00 A.M Ashley was very friendly and very helpful i from the time we arrived till the time we left. Stan the car warm and waiting when we arrived at 8:00 A.M Ashley was very friendly and very helpful in making sure our 2011 Buick Enclave was taken care of. Then over the the sales to visit our main man Mr. Bruce Blythe and then on our merry way. We are glad we had the time and chance to really experience the very fine people of Duke Automotive. I would advise all my friends and family this is the way to go to buy all your vehicles. More

Ever since my husband purchased his cadillac at Duke some years back, I have had my Volkswagon Beetle and Toyota Yaris serviced there. The employees there are very hospitable; the lobby and waiting room are years back, I have had my Volkswagon Beetle and Toyota Yaris serviced there. The employees there are very hospitable; the lobby and waiting room are very clean and inviting. I have yet to experence an arrogant employee...everybody is very congenial. I commend Scott Higbie for his great advice; he has a beautifu personality! He definitely reflects concern for the customers and they know them on a one to one basis. Yes, Duke Automotive is the place to go for any type of car!!! Love the refreshments that's served there too (smile)! Sharon L. Johnson, Carrollton, VA More

I trust and count on the services provided at Duke Automotive. Scott Higbie has been exceptionally helpful in scheduling and managing not only my own SRX and Silverado service needs, but also my elde Automotive. Scott Higbie has been exceptionally helpful in scheduling and managing not only my own SRX and Silverado service needs, but also my elderly mother's vehicle. Since I travel a lot with my job, it's important to know I can contact Duke and have her Buick Rendezvous picked up and delivered from/to Lake Prince Woods Retirement Community. Thank you for great customer service! More

I am enjoying another satisfied visit to this great dealership. One often hears of dealerships putting the needs of people first without a lot of success. At Duke Automotive, customers really do come dealership. One often hears of dealerships putting the needs of people first without a lot of success. At Duke Automotive, customers really do come first. More

Great shopping and buying experience. Staff was friendly and accomodating. The location and reputation of the dealership is a drawing card but Bruce Blythe is the reason for my purchase at Duke. Jim Carut and accomodating. The location and reputation of the dealership is a drawing card but Bruce Blythe is the reason for my purchase at Duke. Jim Caruthers - the salesman was great to work with. He was very knowledgable of the features on the car and was very helpful in explaining them to me. More

I found everyone very cooperative and helpful, and was treated very well. My issues were warranty-related and I got no arguments and very satisfactory service. treated very well. My issues were warranty-related and I got no arguments and very satisfactory service. More

Duke has serviced my Cadillac CTS for 6 years. Also bought a pre-owned Pontiac Grand Prix from them in 2009. Scott, Ashley, Tiffany, all of the Duke service team have consistently provided exemplary se bought a pre-owned Pontiac Grand Prix from them in 2009. Scott, Ashley, Tiffany, all of the Duke service team have consistently provided exemplary service and courtesy on every service call. They treat you as they would like to be treated if they were the customer. Earlier this year, I was vacationing in SC and my vehicle's "check engine" light came on so I went to a local Cadillac dealership. After a diagnostic check, the dealership indicated I needed $1600 worth of service, even on items I had checked prior to departing for the trip. At this point, I began to feel I was being taken advantage of in being a out of towner. I placed a call to Scott and he talked me through what may have caused the light to come on, based on his knowledge of my vehicle, and assessed if I would be ok to drive back to VA. When I returned to VA, the Duke service team re-examined the items the SC dealer said I needed. Their report was inacurate. In fact, they have not been replaced months later. This is just one example of how they consistently look out for their customers and why I don't let anyone else work on my vehicles. More

Duke is very low pressure and up front dealer. They tell you up front that they will give you there best offer. If a person has researched there buy they will know if this is true. In my case I felt satis you up front that they will give you there best offer. If a person has researched there buy they will know if this is true. In my case I felt satisfied that this was true. Stan was helpful and provided me with all the info to make the decision to buy. More