Duke Automotive

We purchased our Jeep Grand Cherokee Laredo back in Jan. and Heather was so kind, and nice as well as understanding. She knew how to relate to us and get us what we needed, she was also friendly in trying t and Heather was so kind, and nice as well as understanding. She knew how to relate to us and get us what we needed, she was also friendly in trying to get my 3 year old daughter to not be shy... That is why my husband and i decided to go BACK to Duke Auto when we needed a Truck for my husband. The entire team was so great, if i am definitely telling everyone of my friends and family to go to DUKE AUTO and see Heather Black!! FYI my daughter is not shy no more.. she is talking so much.. and she talks about the teddy bear she got from you guys!! Keep up the great work!! Will definitely go back to y'all in the future!! More

Never fails the very day my husband leaves town on Navy business something always happens. This time it happened to be a flat tire! But it was DUKE to the rescue...they are always there for us! WONDERFUL J business something always happens. This time it happened to be a flat tire! But it was DUKE to the rescue...they are always there for us! WONDERFUL JOB! More

was in the ara on vacation and my diesel exhaust fluid quality poor message came on after my purchasing dealer attempted to fix it first. Well the entire staff made me feel like we purchased the vehile f quality poor message came on after my purchasing dealer attempted to fix it first. Well the entire staff made me feel like we purchased the vehile from them. they diagnosed the problem after having the vehicle for severl days. they examined the entire emmission system and the end result was a fouled rear nox sensor. after a 70 minute dpf regen getting the exaust up to 1100f it cleared the deposits on the sensor and the vehicle performed as expected. i would recommend this dealer to anyone. great job More

Initial inspection of my Yukon XL indicated that the entire transfer casing assembly would need to be replaced, a very expensive repair. The automotive team took the extra effort to thoroughly clean an entire transfer casing assembly would need to be replaced, a very expensive repair. The automotive team took the extra effort to thoroughly clean and inspect the transfer casing assembly and determined that only the encoder actuator motor would need replacement, saving me over $1,000 on the repair. I've already scheduled my next maintenance at the dealership and plan to use them exclusively from this point forward. Hats off to Duke Automotive for their EXCELLENT service!!! More

Any time we need work done on our vehicle, weather its standard maintenance or a big job. We all ways ask for Josh Jordan! So should you... standard maintenance or a big job. We all ways ask for Josh Jordan! So should you... More

These are the most capable, honest, and friendly people to deal with in Tidewater. We will not go anywhere else to have our cars serviced or to buy a car. to deal with in Tidewater. We will not go anywhere else to have our cars serviced or to buy a car. More

Jerry Butler at Duke sold me my new Escalade because of his honest integrity. I received a fair price for my trade and for the purchase. Every part of the transaction was handled very professionally and pe his honest integrity. I received a fair price for my trade and for the purchase. Every part of the transaction was handled very professionally and personable. I traveled from the Outer Banks of North Carolina to buy from Duke because as a previous customer I knew I would be taken care of with a high level of sales service that met my expectations. More

Scott was very throrough and worked tirelessly to fixed the problems with my vehicle. Scott made it a point to contact me with service updates and kept me informed about all of the test he was performing the problems with my vehicle. Scott made it a point to contact me with service updates and kept me informed about all of the test he was performing on my vehicle. Simply put I won't have this car serviced anywhere other than Duke Automotive. Thanks Scott you're the best. Sincerely, A. Howard More

I was very please with my first visit to Duke and the truck I came to see. I think Stan did a good job in showing the truck and expressing his knowledge about the truck and with that we were able to come truck I came to see. I think Stan did a good job in showing the truck and expressing his knowledge about the truck and with that we were able to come to an agreed price over the next couple of days. I was disappointed over the cleanliness of the truck's engine and when I asked Stan why it wasn't done and if it could be done I was told too much money had been put into the truck to do the cleaning of the engine. After buying the truck I noticed that the gas tank had not been top off (less than a quarter of a tank remaining when I got ready to drive off the lot(and drove off the lot). Once again I asked Stan about the truck being topped off with gas and he relayed to me that not enough is being made off the truck to top it off with gas. For both situation Stan made me feel the dealership never gives these perks to their customer to show their appreciation for one buying a vehicle from them and nothing extra was going to be given to me. Those two items made me feel that Duke dealership is not all its is made out to be and that it doesn't living up to the standards it advertises. Overall I am happy with the truck and the paper work to close the deal but I do not feel I was made to feel like a special customer because NOTHING extra was done to seal the deal or to say THANK YOU. More

My wife and I were looking to upgrade her vehicle. Duke Automotive was highly recommended to us. We had been to one dealer (that advertises best price anywhere) before going to Duke. We arranged a meeting Automotive was highly recommended to us. We had been to one dealer (that advertises best price anywhere) before going to Duke. We arranged a meeting with Stan Bell and told him what we were looking for and wanted to trade our old vehicle. Stan introduced us to Bruce Blythe whom priced our old vehicle and after putting together a deal for us on a vehicle of our choice within minutes we were shaking hands!! Stan and Bruce beat the other dealers price so much it's unbelievable. Don Kelly quickly worked us through the paperwork making the entire experience enjoyable. Thank you so much Stan,Bruce and Don for everything. It was so enjoyable to work with you'll; again Thank you for your friendlyness,honesty and a genuine caring for your customers! More