Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Duke Automotive
Suffolk, VA
714 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 714 reviews
November 25, 2012
Getting an initial quote: I asked three dealerships (one in NC, one in TN and Duke in Va) for an initially quote using a model and options I selected just to get equal comparisons. The dealer in NC did not in NC, one in TN and Duke in Va) for an initially quote using a model and options I selected just to get equal comparisons. The dealer in NC did not take me serious and was trying to get us to look at what they had verses what i wanted; the dealer in TN gave me a quote that was $3000 higher thane Duke. Helping my wife select the car she wanted: Seth and Stan made my wife feel very comfortable asking what ever she wanted to ask about the vehicles and colors. The did NOT make her feel like she needed to settle for what they had on the lot, but rather she should determine the vehicle she wanted and they would find it for her. Getting the selected vehicle and closing the deal: After thinking over the options, my wife picked a vehicle and options package she wanted. Seth and Stan (and others I am sure we do not know about) went to work and found the exact car she wanted in Maryland. I was on business travel in TN, but the Duke staff gave me a very good fair set of numbers (difference between our trade and the new Cadillac SRX), obtained the new vehicle from Maryland, and made it all go very smoothly for my wife. Don made sure all the legal paper work was completed, and minimized the amount me or my wife had to deal with. Delivery and beyond: The new SRX was delivered to my wife on her schedule; all shined and cleaned up; with a full tank of gas; and again Duke staff took the time to make sure she understood all of the features of the car. Bottom Line: The "deal" started the relationship between me and Duke, but the highly professional, friendly and helpful actions of the staff at Duke toward my wife is why we "closed the deal". I can buy and car at a multitude of dealers in the USA, but I wanted a place that my wife could take the car to for service "after the sale" and feel like she still mattered. Duke has demonstrated that they are such a dealership already, with follow-up calls and e-mails to make sure we are happy with the car and that everything is OK. If you want a fair deal and a dealership that will treat you like it matters that you are a satisfied customer, then I would say I strongly recommend giving Duke a try. More
by tehall
Employees Worked With
Don Kelly, Stan Bell
November 21, 2012
From the time we were first approached by Richard to the time we drove off the lot with our new car, my wife and I never felt pressured or uncomfortable. Richard was very friendly and professional. We lef time we drove off the lot with our new car, my wife and I never felt pressured or uncomfortable. Richard was very friendly and professional. We left the lot feeling like we got a great deal on a great car. Duke has found a loyal customer in me. I plan to return to Duke when I replace my second vehicle as well. Duke is a family business with a family atmosphere. I will recommend Duke Automotive to all my friends. More
by Slamman553
November 13, 2012
The whole process of buying a new car, a Malibu, was smooth from start to finish. We were interested in having the best gas economy and a navigation system. We made the final arrangements on a Monday a smooth from start to finish. We were interested in having the best gas economy and a navigation system. We made the final arrangements on a Monday and the car was delivered by Wednesday. More
by jnorcross
Employees Worked With
Don Kelly, Stan Bell
November 13, 2012
We originally went to this dealership to narrow down our choices between a Chevy, GMC and Buick. Robbie immediately greeted us at the door and pulled the 3 SUVs we were interested up. We took them for a t choices between a Chevy, GMC and Buick. Robbie immediately greeted us at the door and pulled the 3 SUVs we were interested up. We took them for a test drive and asked that we have some time to think about our options. I then contacted Seth via email to tell him the exact vehicle that we were looking for. We went back and spent time with Bruce and Robbie to find the right price and the right vehicle. It was a pleasant experience and I would recommend this dealership to anyone. More
by ahobert
Employees Worked With
Robbie Robertson, Bruce Blythe
November 12, 2012
My total experience with Duke was great! I used the GM Suppliers website to find a dealer in my area that accepted my company's GM discount. Duke was one of three dealers in the area. I was first greeted Suppliers website to find a dealer in my area that accepted my company's GM discount. Duke was one of three dealers in the area. I was first greeted by a video email from Seth Wilson welcoming me to the dealership. When I reached Duke, I was welcomed by both Bruce Blythe and Richard Strong with two choices for the GMC Terrain I requested. Richard took me on a great test drive and explained some of the features of the Terrain. After explaning to Richard that I would prefer to have a Terrain without a chrome package, he proceeded to search and find the exact vehicle I was looking for at another location. Bruce then spoke with that location, let me know quickly that I could purchase the vehicle I wanted and have it delivered to Duke for me. Richard then worked with the figures including all of my discounts and gave me a great price. I then met with Eley Duke for financing and was made to feel like I was part of the family. I will be sending family and friends to experience such great service! More
by flowergirl71
Employees Worked With
Eley Duke III, Bruce Blythe
November 09, 2012
It has been mostly a pleasurable experience doing business with the service department at Duke. Rick Fleming usually greets me at my vehicle when I drive up for a service visit and always keeps me i business with the service department at Duke. Rick Fleming usually greets me at my vehicle when I drive up for a service visit and always keeps me informed about the status of the work being performed on my vehicle. Even the owner, Mrs. Duke, frequently visits the service department to personally thank the customers for their business. We've entrusted Duke with performing maintenance and service on our GM vehicles for several years now and look forward to continuing that relationship. More
by RobHarris
Employees Worked With
Robert Harris Jr
November 09, 2012
Heather Black provided outstanding customer service! She was very friendly and helpful as we looked at vehicles before making our decision to buy our new vehicle. The service has been excellent and we will was very friendly and helpful as we looked at vehicles before making our decision to buy our new vehicle. The service has been excellent and we will recommend this dealer to our friends and family. More
by Yesmarel
November 07, 2012
Duke service Department is a class act. I am treated like a king everytime I arrive. Scott, Ashley and Tiffany are great assets to the Duke organization. Keep up the great work. a king everytime I arrive. Scott, Ashley and Tiffany are great assets to the Duke organization. Keep up the great work. More
by sjjch27
Employees Worked With
Ashley Thompson
November 07, 2012
Everytime I come to Duke for service I know I can trust them for fairness and accuracy. I really appreciate their friendliness and understanding. Scott, Ashley, and Tiffany are three of the nicest people a them for fairness and accuracy. I really appreciate their friendliness and understanding. Scott, Ashley, and Tiffany are three of the nicest people and they always treat customers with the utmost respect. The management of Duke has surrounded themselves with quality people in all areas which makes it a pleasure to do business with them in all areas. I highly recommend Duke to everyone I talk to when the discussion deals with their vehicles. Finally, I can't say enough good things sbout Scott, Ashley, and Tiffany. If you haven't bought a vehicle from Duke and are looking for one go see them today. If you want your vehicle serviced right go see one of these three in the service department. You won't be disappointed. More
by clewisjohnson
Employees Worked With
Ashley Thompson
November 05, 2012
A really good first experience with Duke Auto in Suffolk, VA. We will definitely consider Duke Auto when we are ready for future automobile purchases. VA. We will definitely consider Duke Auto when we are ready for future automobile purchases. More
by VAthenNC
Employees Worked With
Eley Duke III, Don Kelly, Stan Bell
