Duke Automotive

GREAT JOB!!! Thanks to AL Hicks and Duke Automotive family for such a pleasant experience in the purchase of my Equinox. AL is amazingly knowledgeable of the cars Thanks to AL Hicks and Duke Automotive family for such a pleasant experience in the purchase of my Equinox. AL is amazingly knowledgeable of the cars he sells. If you are looking to buy a car in a stress free environment I must recommend Duke. More

They tried to rip me off I took my car to Duke for an inspection and they tried to rip me off. I was told that the electrical kit for the light bulbs above my back license pla I took my car to Duke for an inspection and they tried to rip me off. I was told that the electrical kit for the light bulbs above my back license plate was missing and I'd have to pay $150 for a new kit. When I asked if it was something my husband could fix (because he's good with cars) I was discouraged from that because apparently it's complicated to fix. My husband wanted to try anyway so I took a rejection sticker. My husband said it wasn't complicated at all to get to the kit and the kit was there! They tried to sell me something I didn't need at all. One of the back light bulbs was out but that cost 30 cents at Autozone and anyone can change a light bulb. How sad that a woman can't go to a dealership alone without getting ripped off. More

Very satisfied customers This is the 6th vehicle we have purchased from Duke over the years. Once again the experience was a pleasant one. Billy Knight displayed professionali This is the 6th vehicle we have purchased from Duke over the years. Once again the experience was a pleasant one. Billy Knight displayed professionalism in every aspect of the deal. He patiently went out of his way to show us a number of vehicles we were interested in, and confidently answered questions we had pertaining to those vehicles. Steve Albaugh was also very helpful and accommodating on the finance end of the deal. More

Extremely Satisfied! By far, the most pleasant car buying experience I have ever had! Maggie, Bruce and the entire Duke team were exceptional from the time I walked into By far, the most pleasant car buying experience I have ever had! Maggie, Bruce and the entire Duke team were exceptional from the time I walked into the dealership until I left. I drove from Richmond to purchase my vehicle and would gladly do it again without hesitation. More

The superb salesman - Al Hicks After being disappointed with other car dealers, we were very pleased to locate a dealership where our concerns seemed to be of the up most interest After being disappointed with other car dealers, we were very pleased to locate a dealership where our concerns seemed to be of the up most interest. The salesman, Al Hicks, greeted us graciously at the beginning and continued to serve us with just as much personal interest. He is very knowledgeable and capable. I must, too, state that the manager, Mike Williams, was also a big help to us. Thanks for serving us so patiently and capably. Jack & Wilma Stalllings More

Easiest car buying experience ever!! My car buying experience was very easy and enjoyable. My salesman Peter Cummings and Mike Williams were extremely helpful. They were very patient with My car buying experience was very easy and enjoyable. My salesman Peter Cummings and Mike Williams were extremely helpful. They were very patient with us and kept in constant contact to keep us informed of any and all sales or incentives. I will definitely refer my friends to Duke as well as return to Duke if I need another car in the future. More

A Rewarding Experience Pleasant helpful service by salespersons with no pressure salesmanship. Offered ample time to test drive vehicles. All questions were pleasantly rec Pleasant helpful service by salespersons with no pressure salesmanship. Offered ample time to test drive vehicles. All questions were pleasantly received, promptly answered, or researched in due time to provide information sought. More

Good Job Car broke down in the morning when I pulled into work. I called them and they quickly towed it to their service department, and fit me into their bus Car broke down in the morning when I pulled into work. I called them and they quickly towed it to their service department, and fit me into their busy schedule. They diagnosed the issue and let me know the problem by the end of the day. Price was fair and customer service was great. Highly recommended. More

Bought Used Car Quickly: Had a Great Experience My high mileage car broke down, and I had it towed to and serviced at Duke. It was time for a new car anyways, so I looked online at Duke's inventory My high mileage car broke down, and I had it towed to and serviced at Duke. It was time for a new car anyways, so I looked online at Duke's inventory. I found a car I liked and submitted a request for more information on Duke's website. I got a text message asking if I wanted to test drive the car; I said yes, and Stan Bell picked me up in the used car at my work. I drove it for a few miles and then parked it at the dealership and checked it out. It had been detailed very well, and looked great (looked exactly like the photos on their website, and all the car's information was accurate as well). The price was fair and they offered me a fair trade in value for my broken down car (before the diagnosis on why it broke down was done, which was really nice of them). I declined the trade-in offer though and decided to keep the car and fix it myself. Everyone was really nice and I never felt pressured to buy anything. I would definitely recommend Duke Automotive to everyone. They are all honest and kind people; you can't find this level of customer service anywhere else in Hampton Roads. More

Another Great Experience at Duke! We purchase all our vehicles from Duke. Great service and people. We have never had any issues with them from purchase to repair service. I rate th We purchase all our vehicles from Duke. Great service and people. We have never had any issues with them from purchase to repair service. I rate them best all around! More