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Duke Automotive

Suffolk, VA

4.9
714 Reviews

2016 N Main St

Suffolk, VA

23434

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Showing 714 reviews

December 20, 2012

The best car dealership I have ever experienced! This was my third time purchasing a car in my life and I am now a customer for life at this dealership for the rest of my automotive needs!!! More

by Fields.jenniffer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hicks
Dec 26, 2012 -

Duke Automotive responded

Thank U so much for a great review of Al and the Duke team. We will be here to make sure all your vehicle needs are met! - Eley

December 20, 2012

Scott is great! He demonstrates a genuine concern about the customer. He comes across as not only genuine, but honest about the diagnoses of the problem, or the lack thereof. Way to go Scott. Lewis More

by Lewis51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Higbie
Dec 26, 2012 -

Duke Automotive responded

Thank U for taking time to write Scott a review, he really is a great guy and we are lucky to have him on our team! - Eley

December 19, 2012

It would be hard to ever buy a car from anybody else once you've been treated so well. I had been looking at a used Buick rendezvous that a friend was selling and was about ready to buy it when they decided More

by Aduckrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan Bell
Dec 27, 2012 -

Duke Automotive responded

Thank U so much for asking time to write Stan and Duke a nice review. He is a great guy as is our entire staff of great people! We hope to see you soon - Eley

December 18, 2012

Had an appt at 8:30 am on 12/17/2012, Scott said it will take 2 hours. Went by 4 hours later and the truck had not been worked on. Nobody knows why - Scott not available. Service Dept. sucks!! More

by Roy Denson
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Scott Higby
Jan 04, 2013 -

Duke Automotive responded

We are sorry that Scott was at lunch and not here to answer your questions when you returned that day, as well for any confusion on how long the service would take. Robin, our service director, said that he and Scott have both spoken with you and that all is ok now. We do look forward to your continued business, and in the future if you have any concerns please do not hesitate to contact Scott, Robin, Bruce, or even myself! - Eley

December 17, 2012

As you may know,buying a vehicle is a financial commitment and somewhat stressfull. At Duke Chevrolet, the staff listen to the customer needs and requirements and always ready to help. They are fr More

by Charlie2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eley Duke III, Stan Bell
Dec 19, 2012 -

Duke Automotive responded

Buying a car should never be stressful and I am really glad to see that we have been making it enjoyable for you. Thank U for taking a minute to write Stan and the dealership a review, we appreciate it! - Eley Duke

December 17, 2012

They are always courteous and friendly each time I bring one of my vehicles. They always complete the work on time for a great price. I am very satisfied with the service I recieve from the dealership. I br More

by Eeentglob1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 19, 2012 -

Duke Automotive responded

I am really glad to hear you are getting great service from Tiffany and Scott. They are great people. Thanks U for trusting us to service your vehicle, and we certainly hope we can sell you the next one!

December 17, 2012

My family and I have purchased vehicles from Duke since My family and I have purchased vehicles from Duke since 1981 (31 years). We have been most pleased with the quality of salesmanship, service More

by Ed Marks 1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Kelly, Bruce Blythe, Stan Bell
Dec 19, 2012 -

Duke Automotive responded

Thank U so much for such a nice review of Bruce, Stan and Don. We try to make buying a car the best experience and we are glad we are making sure you and your family are getting the best service! Hope to see you soon!

December 17, 2012

This is the fifth car we have bought from Duke and Jim has sold us three of them. Looking forward to buying our next car from Jim. More

by Siladar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 19, 2012 -

Duke Automotive responded

Jim is great isn't he! Thank U for taking a minute to write Jim a review! We will be looking forward to the next car and helping you.

December 17, 2012

I use Duke for all my Automotive needs. Sales: They are fantastic not pushy... answer all questions, allows test dirves as many as long as needed to be comfortable with the vehicle. Order a car that I wa More

by Russ23434
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eley Duke III, Don Kelly
Dec 19, 2012 -

Duke Automotive responded

Thank U for taking the time to write us a great review. We try our best to make everything as convenient as possible and we are glad we can help you always! Take care, we hope to see you soon!

December 16, 2012

Duke employees really care about your needs. Whether it's sales or service I always feel that I receive only the best from Duke Automotive! More

by pvaughan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Butler
Dec 19, 2012 -

Duke Automotive responded

Thank U and we always want to be our best our customers! I know Jerry and Scott will really appreciate reading this review, thank U for taking a minute to write!

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