Duke Automotive

Wallace is the consummate professional. Always pleased when he preforms the work on our vehicles. Ashley strives hard to deliver excellent customer service. Thank you. when he preforms the work on our vehicles. Ashley strives hard to deliver excellent customer service. Thank you. More

We purchased a new 2013 Cadillac from Duke. The saleman was excellent. His service was great. The dealership treated us like we were family. We had no problems with the sale. We recommand this dealership was excellent. His service was great. The dealership treated us like we were family. We had no problems with the sale. We recommand this dealership for your next vehicle because their service and sale is Great!. thanks, Al Hicks and the Duke family. More

Duke Automotive in Suffolk VA is the ONLY dealership to purchase and service vehicles, bar none. Purchase and service all of your vehicles from Duke or you will be making a very expensive and frustrating purchase and service vehicles, bar none. Purchase and service all of your vehicles from Duke or you will be making a very expensive and frustrating mistake. The Duke level of integrity and customer service makes them the very best dealership for sales and service that I have experienced in nearly 40 years of purchasing and servicing of at least a dozen domestic and foreign vehicles, nationwide. I can be a demanding customer and Duke has earned my top rating and exceeded all of my expectations. I am a repeat customer now having purchased 4 vehicles from Duke who has earned, repeat, earned my loyalty the old fashion way which is through a superb team of people working together as professionals. Beginning my search for my newly purchased vehicle (Cadillac ATS) over a year ago, Duke has been thoroughly responsive and with me every step of the way. I do not write personal checks for multiple 10s of thousands of dollars unless I trust the people I am paying for a superb product and flawless customer service. I trust Duke from its leader, Lydia Duke, to Stan Bell, Eley Duke and every other team member that I come in contact with. It's all about integrity, trust, and customer service which accurately define Duke in my every experience with them. Every good ship needs a great Captain in command. Lydia Duke is that great Captain. She leads her crew with impeccable and hands on care and concern. You can see it and feel that in every corner of this dealership. First impressions are everything. The cleanliness and presentation of the Duke facility is spotless which goes a long way towards earning my confidence that Duke maintains the highest standards with the greatest attention to detail. Everyday. The crew who put me in my ATS, Stan Bell and Eley Duke, are exactly the kind of people I would want on my ship. Stan was incredibly knowledgeable and totally familiar with the vehicle I purchased. He answered or found the answer to every question I could have about my ATS. He was professional in appearance, demeanor, friendliness and customer service. I felt he was my employee during the purchase. He was a pleasure to work with and did not pressure me one iota, unlike other unscrupulous dealerships in the industry. Eley was equally engaging and provided tremendously complete information and assistance to put me in my ATS. His grandfather, who established Duke, would be proud of him, as I know Lydia is equally proud. I would be proud to stand up, speak up, and endorse Duke unequivocally and unconditionally. Feel free to contact me directly at "pdsquicciarini@msn" should you have further questions and I may even let you drive my ATS too! Peter Squicciarini, Captain, US Navy (ret.) More

Working with Stan and Duke Auto was a pleasure! Easy access, great customer service, no high pressure sales. Time invested at the dealership was less than 2 hours. This included a test drive and pick access, great customer service, no high pressure sales. Time invested at the dealership was less than 2 hours. This included a test drive and pick up of new vehicle. I test drove the vehicle on Saturday, filled out the online credit app on Tuesday and pick the vehicle up on Wednesday. The whole transaction was done at my speed and within my time restraints. If we hadn't been socializing I could have spent less than 2 hours in the dealership. My point being Duke Auto will work with you, they are professional, personal, and no pressure. It was a great way to purchase a new vehicle! More

This was the third vehicle I have bought from Duke. With this purchase, as well as the previous two, my wife and I extremely satisfied with the sales experience. Jim Caruthers was great to work with and he this purchase, as well as the previous two, my wife and I extremely satisfied with the sales experience. Jim Caruthers was great to work with and he continued to take care of things for us after the sale. Duke doesn't just sell you a vehicle; they make it a pleasure doing business with them. Also. I think Eley Duke,III, could sell refrigerators to eskimos even though sales isn't his main responsibility. Thanks, Duke Automotive, and based on previous experience I know I will be satisfied with any service I will need. More

Steve was extremely helpful in my search for a 2014 Sierra. From a customer service perspective I would have purchased from Duke, but Southern was significantly closer to my home, and they offer lifet Sierra. From a customer service perspective I would have purchased from Duke, but Southern was significantly closer to my home, and they offer lifetime oil changes vice Duke's 2. For anyone located closer to Duke however, I would highly recommend them for their friendliness and personalization of service; they had my name hanging from the mirror of a truck I was interested in when I got there after contacting them online. More

Tony was an excellent salesman. That is wy I gave him high rating. He was very courteous and professional (not pushy like some salesmen). He explained all the bells and whistles. very well. If I had any high rating. He was very courteous and professional (not pushy like some salesmen). He explained all the bells and whistles. very well. If I had any questions, he answered them. The car that I purchased is 2010 Cadillac CTS. He was very polite(opened and closed door for me). To my surprise, a couple days later, I received Thank You card from him. I would highly recommend him to my family and friends. Great Tony!!!!!! You know how to treat customer. More