Duke Automotive

Because we had not bought a vehicle in years and things had changed so much, we decided to try Duke Automotive to get answers to our questions. We looked around, asked questions and our questions were imme had changed so much, we decided to try Duke Automotive to get answers to our questions. We looked around, asked questions and our questions were immediately and fully explained by Brian Goff, sales consultant. He was very courteous and forth coming with his answers. However, in our decision making process we took about a week to make up our minds, but knew we were going back to Duke; Brian Goff had laid the ground work for our return. We contacted Duke and was told Brian was away on an emergency; Bruce Blythe, new vehicle sales manager, immediately re-assigned us to Al Hicks, sales consultant which was a seamless process for us. In fact, he was politely waiting for us to arrive. Al continued the courteous process of answering more questions and demonstrating the vehicle we were interested in with no sales pressure at all, making the sale process easy and comfortable. When we got to Don Kelly to finalize the sale, he even made the process of signing the remaining paper work easy and "painless". When we returned to pickup the vehicle, Al introduced us to the service department persons we would be working with and who had prepped and serviced our vehicle having it ready for pickup at the appointed time. With employees like this representing Duke Automotive we will continue to deal and recommend them for purchasing, service, friendliness and knowledge. More

Based on a prior experience, when the lease on my Malibu was up, I did not hesitate to contact Duke Automotive, and I was not disappointed. I met with Stan Bell on a Saturday with the intent of looking at was up, I did not hesitate to contact Duke Automotive, and I was not disappointed. I met with Stan Bell on a Saturday with the intent of looking at an Impala and a Silverado. After a couple of test drives where Stan explained all the features of each, I decided on the Silverado. Stan worked to find a truck that matched the features I was looking for, and when one could not be located, he helped me order one. Stan patiently accepted my calls for updates while waiting for the truck to arrive. The truck finally arrived on the day the holiday incentives were set to expire. Stan called me right away to let me know, then worked to have the truck ready to deliver that night. He made sure I received all of the incentives available, then sent me to see Don Kelly. Don was very professional as we went through the signature dance and finally I had my new truck. Stan then arranged to have a bed liner sprayed in a few days later, and when the truck was returned, it looked fantastic. I would not hesitate to recommend Duke Automotive to anyone looking for that perfect new vehicle. As for Stan Bell, you will not find a better person to help you in that purchase. More

Susan was able to accept my vehicle late one afternoon for some urgently needed repairs and provide an estimate the following morning. She kept me informed of the repair progress and was always very frie for some urgently needed repairs and provide an estimate the following morning. She kept me informed of the repair progress and was always very friendly and courteous. I will definitely ask for Susan to coordinate any service needs I may have in the future. More

Our experience at Duke Automotive was very pleasant. All staff were professional and helpful. Jim Carruthers was outstanding. He was helpful, informative and fair in his negotiations. We feel that we purcha staff were professional and helpful. Jim Carruthers was outstanding. He was helpful, informative and fair in his negotiations. We feel that we purchased an excellent car (2013 Chevy Traverse) at a good price. The entire experience was great. I hate pushy salesmen and dealerships, and Duke and Jim Carruthers were not pushy at all. I will definitely begin my shopping for our next vehicle at Duke, and ask for Jim. Phil McPhail More

The only problem I incurred was in trying to schedule a service appt using the online appointment scheduler. Two attempts (for 2 different visits) and no one ever called or emailed me back to confirm date/ service appt using the online appointment scheduler. Two attempts (for 2 different visits) and no one ever called or emailed me back to confirm date/time I had selected. So I ended up calling on the phone to make the service appt. I know now this feature does not work on their website and would recommend to call by phone for all appts. I did report this to Christy Brinkley on an online chat...and she reported she would forward to her manager. More

I found the car on the internet and called Duke Automotive and expressed my interest.Christy Brinkly was very helpful and made the appointment for me to see the car.Stan Bell and Bruce Blythe wer Automotive and expressed my interest.Christy Brinkly was very helpful and made the appointment for me to see the car.Stan Bell and Bruce Blythe were very helpful and with no pressure in my car bying experience at Duke.Eley Duke III brought the whole deal together making the paper work go smoothly.My experience at Duke was very good and I would recommend them to anyone looking to by a car. More

The best car buying experience I have ever had. They actually listened to the customer and did their best to accommodate my wishes. They were professional, pleasant and speedy. That alone would help me actually listened to the customer and did their best to accommodate my wishes. They were professional, pleasant and speedy. That alone would help me to let others know what kind of dealer they are and how easy buying a car was with Duke. Stan Bell and Don Kelly went out of their way to help us. More

I spoke with my mechanic Josh Jordan, explained to him what I was needing for my Son’s 96 Saab 900S. Once I got a green light from him to do the job. I called Duke and spoke with Ashley Thompson a servi what I was needing for my Son’s 96 Saab 900S. Once I got a green light from him to do the job. I called Duke and spoke with Ashley Thompson a service consultant, requested to have Josh work on our car. I must say that Ashley was a big help to me! Duke Automotive is the only place I go and get any of are vehicles works on...... Thank you to the Duke Automotive team. More

I am very glad I went to Duke Automotive. Brian is extremely friendly and gave us the time to make our decision. No pressure to purchase a car. Very informative and was able to answer any and all ques extremely friendly and gave us the time to make our decision. No pressure to purchase a car. Very informative and was able to answer any and all questions we had. More

Amazing customer service!!! The people are friendly and considerate of your time. It is easy to schedule an appointment and they are accommodating. Thank you! considerate of your time. It is easy to schedule an appointment and they are accommodating. Thank you! More