Duke Automotive

wow that wasn't so bad Decent people, transparent and forthright--all the bad stereotypes about the games of car buying didn't apply. Tony Pulley was great--knew his product Decent people, transparent and forthright--all the bad stereotypes about the games of car buying didn't apply. Tony Pulley was great--knew his product, was straight-forward and helpful, and went out of his way to find and get delivery on the right car. The supporting guys (contracts, sales manager, appraiser, service department manager) were also really competent and easy to deal with. They never once tried to sell my a car I didn't want or more car than I wanted or blow smoke up my skirt. It was actually a pleasant experience buying a car from these guys...would be happy to recommend Duke auto to anyone. More

NONE BETTER OUTSTANDING AND OUTSTANDING. WOULD NOT DEAL WITH ANYONE ELSE. JERRY BUTLER IS THE ONLY PERSON WE DEAL WITH. HE IS THE BEST. DON KELLY IS FANTASTIC. TH OUTSTANDING AND OUTSTANDING. WOULD NOT DEAL WITH ANYONE ELSE. JERRY BUTLER IS THE ONLY PERSON WE DEAL WITH. HE IS THE BEST. DON KELLY IS FANTASTIC. THIS TEAM NEED A RAISE. WHAT A GREAT EXPERIENCE IT IS TO DEAL WITH THE TWO GENTLEMEN. YOU DID A GREAT JOB DUKE, HIRING THESE GUYS MAKE YOU NUMBER ONE IN MY BOOK. CANNOT SAY ENOUGH ABOUT THEM. More

Friendly and customer oriented From the moment we arrived at the dealer, we were treated in a courteous and friendly manner. Unlike many dealerships, there was no high pressure tac From the moment we arrived at the dealer, we were treated in a courteous and friendly manner. Unlike many dealerships, there was no high pressure tactics and obnoxious elicitation efforts. Tony was the consummate salesman, allowing us to test drive the vehicle we were interested in and was knowledgeable relative to the features. The efforts by Eley and Don to accommodate our financing were outstanding. After completing the purchase, we were called the next morning and advised a better interest rate had been arranged at surprisingly low rate. In all my years, I've never had a dealership continue to work to improve a deal after the ink has dried. I've bought numerous vehicles from just about every dealership in the area it seems this was my first at Duke, but definitely not the last. More

100 % Satisfaction We have had our vehicles serviced at Dukes for several years. On April4, 2014, brought my 2004 Envoy in for State Inspection . The Staff was courteous We have had our vehicles serviced at Dukes for several years. On April4, 2014, brought my 2004 Envoy in for State Inspection . The Staff was courteous, friendly, yet professional. They were also very accommodating , as I had a conflict in schedule and needed to come in later than my scheduled appointment . The Lounge area had been redecorated and update. Very nice. Computer station , New Coffee maker, water, sodas, chips and fresh donuts. The area was clean and inviting. Clean restroom ! Even the custodian was pleasant . Pleasantly surprised to meet The Owner Mrs. Duke. She was personable and wanted to make sure the customers were well satisfied. I was . Great deal on set of tires. They also honor Military, Senior citizens for discounts. I also like the way they keep a history on the vehicles and advise of recommended Maintenance and service . Thanks for the coupons in the mail ! Thank you for a pleasant experience. Mr. & Mrs. B.V. Johnson More

Duke service was, once again, absolutely superb, thorough and and reliable just like everything else Duke does for their customers. Had routine maintenance done on my 2013 Cadillac ATS (by the way a fantast and and reliable just like everything else Duke does for their customers. Had routine maintenance done on my 2013 Cadillac ATS (by the way a fantastic vehicle!). I had them look at a couple of other items on the car and they were happy to accommodate. Several techs, including their senior electronics "rocket scientist" Bill Lassen, checked things out and made sure everything was 100%. Susan Ragans was terrific. She made my appointment noting all the work I wanted done. She set me up in a loaner car, a new Chevy Traverse (also a fantastic vehicle). Susan called me a couple of times throughout the day to keep me updated and the car was ready exactly when they said it would be. 5 stars for Susan! Duke is the only dealer I trust to service my Cadillac high end investment. This unmatched service is why I bought my car from Duke in the first place. I also had the good luck to meet Lydia Duke (CEO) as she was out and about talking with her employees, meeting customers, and seeing that everything at her dealership was up to her high standards. Smiles on all employees tells me she's a great, hands-on leader and that you can trust your car with her and your team. A solid 5 stars! -- Peter Squicciarini (12 year satisfied and loyal customer). More

Brought my daughter’s 03 Vibe in for a brake job, Josh looked it over and once he diagnosed it was a brake issue he fixed it!!!! I’m happy with the quality of work. :) looked it over and once he diagnosed it was a brake issue he fixed it!!!! I’m happy with the quality of work. :) More

Jerry and Don are fantastic. Duke Automotive and it's employees are class acts! I have purchased my last 3 vehicles from them and will not shop anywhere else. The selection is great and it's a no it's employees are class acts! I have purchased my last 3 vehicles from them and will not shop anywhere else. The selection is great and it's a no hassle environment! More

Duke Automotive is always "there" for me whenever an issue comes up with my Malibu. I have never been turned down for immediate service in the case of an emergency; I always feel as though whenever an issue comes up with my Malibu. I have never been turned down for immediate service in the case of an emergency; I always feel as though I have been treated fairly and honestly. I TRUST the people at Duke and even return there for tires when I could possibly get them for less money elsewhere. I always rest assured that my vehicle is in good hands and it will be returned to me in a timely manner. Thanks for the service you provide to your customers and to the "folks in Suffolk." More

The experience was great with this dealership. From the contact after I put the inquire in, The car was ready and parked by the door with a welcome sign in it. Cristy coming out to introduce herself. Sta contact after I put the inquire in, The car was ready and parked by the door with a welcome sign in it. Cristy coming out to introduce herself. Stan our sales man was friendly and welcoming. Bruce gave us a very good deal. All the staff was friendly and informative. Don found the lowest financing rate for us, it was lower than our credit union. I have already recommended Dukes to my coworkers. More

Replaced window regulator for Drivers Side Window. Fast service and the price was better than expected. Will definitely be back for more service work. Gave the info to Rick Fleming and he ran with it. service and the price was better than expected. Will definitely be back for more service work. Gave the info to Rick Fleming and he ran with it. More