Duke Automotive

#1 First Impression I was promptly greeted by Jonathan as if he had met me before. His reception of me was as if he knew me from years of doing business with him and I wa I was promptly greeted by Jonathan as if he had met me before. His reception of me was as if he knew me from years of doing business with him and I was a returning customer. I felt our interaction was genuine, not disguised as a front to win my business but to establish complete trust and honesty. He and Eley shared in my desire for what I was looking for and showed great interest in ensuring what I wanted was completely what I would get. I felt the royal treatment was extended from my initial visit to me taking possession of the vehicle. I can say this is the absolute first time since buying cars that i drove away in the car wanted to every detail. It was Jonathan's mission to ensure i was completely floored. He didnt pressure me, he didnt over promise and fail to deliver. Nothing was too much to ask. Many thanks to Jonathan, Eley and the entire Duke family for making me feel like a valued customer. More

Great Service It was a pleasure working with this organization and worth the distance traveled to find our 2013 Yukon XL SLT. Eley, Don and Billy were professiona It was a pleasure working with this organization and worth the distance traveled to find our 2013 Yukon XL SLT. Eley, Don and Billy were professional and down to earth. Our only regret is that we didn't know about Duke auto sooner. But you can bet we will be back. We love our new "used" GMC and look forward to a long relationship with Duke Auto in Suffolk. More

Outstanding! My husband and I visited Duke Automotive in search of a larger vehicle. Jerry Butler is the man who sold many vehicles to my dad over the years, so w My husband and I visited Duke Automotive in search of a larger vehicle. Jerry Butler is the man who sold many vehicles to my dad over the years, so we asked for him. We were pleased with his down-to-earth friendliness, courtesy, knowledge and professionalism. Having been in car sales myself, I was impressed that Jerry never attempted to hard-sell or talk us into something. He worked with us within the parameters of our needs, likes and budget. He kept us informed and answered all of our questions. Don Kelly equaled the above accolades of Jerry Butler. He worked diligently to assure us the best financing options. Al Hicks stepped in for some final paperwork when Don was unavailable and he also was a pleasure to do business with. Overall, EXCEPTIONAL, Duke Automotive!! We will go nowhere else and will highly recommend this dealership and Jerry Butler to anyone and everyone. More

my new truck I went to Duke because a friend said they had great customer service and gave him a really good deal on his truck. I went there not looking to buy a I went to Duke because a friend said they had great customer service and gave him a really good deal on his truck. I went there not looking to buy a new truck but to see what kind of deals that had and keep shopping around but after dealing with my sales rep Steve and the rest of the team I could not pass up the great deal they gave me on my new truck and the trade in for my Jeep. I have never been a fan of dealing with car dealer ships (which may be why I kept my Jeep for so long) but after dealing with Duke and there team I have changed my mind. Thanks for a great car but experience. More

Very pleased Just bought a new car from these guys. Al and Don were no xx, easy to work with guys. It was a pleasure to buy from Duke! Just bought a new car from these guys. Al and Don were no xx, easy to work with guys. It was a pleasure to buy from Duke! More

Our 2014 Acadia Denali Jerry Butler was extremely professional in all our dealings. His product knowledge was excellent and he was especially accommodating in allowing us to Jerry Butler was extremely professional in all our dealings. His product knowledge was excellent and he was especially accommodating in allowing us to test drive various GM products in our quest to select the right vehicle for us. He kept us appraised on our order and notified us promptly when our new vehicle arrived. His service, personality, and professional nature were all key to us choosing Duke as our new vehicle provider. Great job Jerry. More

Best of the Best I have been purchasing cars from Duke since 1998 when I bought a 1998 Olds Intrique. Since then I have made many purchases from Duke because they easy I have been purchasing cars from Duke since 1998 when I bought a 1998 Olds Intrique. Since then I have made many purchases from Duke because they easy to deal with. Does not have that mega car dealership feel, yet has the cars I want. The people working there are always friendly and do everything they can to make your experience a pleasure. My next purchase will be with Duke again when I am ready. Thank you all so much. Michael F. Agate More

sales and service experience I just completed the purchase of a new 2015 Suburban. Jerry Butler and Don Kelly were great to work with as always. I have purchased over 20 cars and I just completed the purchase of a new 2015 Suburban. Jerry Butler and Don Kelly were great to work with as always. I have purchased over 20 cars and trucks from Duke automobile and have always had first class service. I cannot imagine buying anywhere else. More

Lesson Learned On April 25, 2014, I brought my Impala to Duke for a 100,000 mile check-up and state inspection. I was shown a list of 5 recommended repairs. The ad On April 25, 2014, I brought my Impala to Duke for a 100,000 mile check-up and state inspection. I was shown a list of 5 recommended repairs. The advisor recommended new plugs and wires as the #1 item on the list and said it would cost $303. I told her to go ahead and have new plugs and wires put on. When I was ready to pay the bill, I was charged $428.80. That is a 41% increase over what I was told it would cost. I would not have agreed to get the plugs and wires put on if I had known it would cost $428. Update: 5/3/2014 - After putting the above comments on this web-site, I was contacted by the Service Manager and told that a mistake had been made. I was refunded $120.00. My lesson learned is as follows: If you feel a mistake has been made, make sure you talk to the Service Manager. Even though I brought up the overcharge to the advisor the day it happened, I did not get any satisfaction. After posting my frustration on this site, I was called by the Service Manager and the overcharge was rectified. I appreciate the opportunity I had to write a review and get the problem resolved. More

BEST SERVICE DEPARTMENT EVER I have not purchased a vehicle from DUKE Chevrolet but I convinced my daughter and her husband to purchase two new vehicles. I have taken many differe I have not purchased a vehicle from DUKE Chevrolet but I convinced my daughter and her husband to purchase two new vehicles. I have taken many different vehicles to their service department and not once have I been disappointed. The work is done correctly and if they spot another issue, they talk to you about it and give you the option to repair now or later. I also like the way they talk to the older citizens. They take their time and explain everything, allowing the customer to make the decision. Maybe one day I will purchase a vehicle from this dealership but for now, the service department is #1. More