Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Duke Automotive
Suffolk, VA
714 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 714 reviews
March 23, 2015
Honest, no gimicks, hard working Stan Bell knows his trucks! He was patient and answered all our questions. We special ordered a laser blue Colorado and Stan made us aware the momen Stan Bell knows his trucks! He was patient and answered all our questions. We special ordered a laser blue Colorado and Stan made us aware the moment the color became available and kept us up to date with the delivery. He even walked us through how to sync our smart phones. We didn't get a run around and he looked out for us. Honest and trustworthy. More
by emrivera
Employees Worked With
Stan Bell
March 21, 2015
Awesome Jonathan had a great spirit about him. We could tell that he had been in sales for a long time due to his knowledge and relatability to our situation. Jonathan had a great spirit about him. We could tell that he had been in sales for a long time due to his knowledge and relatability to our situation. Once he knew what we wanted he was off to the races, and found us the perfect vehicle. More
by homerstringer
March 09, 2015
All sales questions were answer straight forward. I was very satisfied with purchasing a new pickup from Stan at Duke Automotive. He was straight in explaining the items I had I questions relative to I was very satisfied with purchasing a new pickup from Stan at Duke Automotive. He was straight in explaining the items I had I questions relative to the new vehicle, price, ordering, etc.. All things worked out in a timely manner. There was no high pressure in purchase. Keep up the good work Stan.. More
by Farrin
Employees Worked With
Don Kelly, Stan Bell
March 07, 2015
Stan's the man! Stan was very patient, honest and informative through out the whole process. I enjoyed the professional yet laid back atmosphere in the dealership as Stan was very patient, honest and informative through out the whole process. I enjoyed the professional yet laid back atmosphere in the dealership as well. Low pressure and high quality was what I was looking for and that is exactly what I got at Duke! More
by DJ
Employees Worked With
Stan Bell
March 07, 2015
Inpection Had been going through some personal problems and forgot to get my car inspected in January went in in March had to wait but they goth me in the same Had been going through some personal problems and forgot to get my car inspected in January went in in March had to wait but they goth me in the same day. More
by Bigmama
Employees Worked With
Al Hicks
February 24, 2015
A wonderful experience As an out of town customer, Duke made it easy to purchase the vehicle sight unseen. From a pickup at the airport to a quick closing experience, Duke As an out of town customer, Duke made it easy to purchase the vehicle sight unseen. From a pickup at the airport to a quick closing experience, Duke provided an exemplary customer experience and it was a pleasure to purchase the car there. More
by jlazar
Employees Worked With
Steve Albaugh, Jerry Butler, Mike Williams
February 10, 2015
Wonderful experience We could not have asked for a better used car buying experience. Billy Knight and the rest of the staff were friendly and helpful. We did not feel a We could not have asked for a better used car buying experience. Billy Knight and the rest of the staff were friendly and helpful. We did not feel any pressure. They have won our loyalty and plan to purchase another vehicle with them in the near future. More
by G-ma
Employees Worked With
Billy Knight
February 09, 2015
Awesome!! Maggie Kennedy was so great and easy to work with! I'm so glad I went with you guys. I love my car!! Don was great too, he was honest and straight to Maggie Kennedy was so great and easy to work with! I'm so glad I went with you guys. I love my car!! Don was great too, he was honest and straight to the point! It made my experience buying a car so easy! More
by aflick
Employees Worked With
Don Kelly, Maggie Kennedy
January 22, 2015
19 Years of Honest-Dependable-Sales & Service This is our 3rd car bought since 1996 from Duke. My wife & I know the dealership can be trusted on personal vehicles, as well as corporate (they serv This is our 3rd car bought since 1996 from Duke. My wife & I know the dealership can be trusted on personal vehicles, as well as corporate (they serviced my company car). I just retired & needed a good second car. My wife & I stopped in late on a Friday & met Stan Bell. I looked on their web site prior to arrival & knew which vehicle (2012) I wanted to see. Stan handed us the keys & we took it on a test ride. When we came back, we did not like the car, so Stan handed us the keys to a 2013 model, which was much better. We came back on Monday & tried a 2014 model (used), which we bought. No pressure at all. Stan Bell is very laid back, gave us car fax reports, answered all our questions. We left for an hour for lunch, came back & the car was ready to go, with all the paperwork complete. Stan made sure we had our Duke value card (free inspections, & extras). We have recommended this dealership before & would gladly use Stan Bell again in any future cars we purchase. This is definitely a family oriented business you can trust. More
by Jerry
Employees Worked With
Don Kelly, Stan Bell
January 22, 2015
"Honest, Friendly, No Pressure, Down to Earth Treatment" Thank you Billy Bruce and Don. You made it a pleasure to do business with you. After visiting all the other dealers around where we live in Virginia B Thank you Billy Bruce and Don. You made it a pleasure to do business with you. After visiting all the other dealers around where we live in Virginia Beach and Norfolk, my wife and I decided to drive to Suffolk and give you a test drive. Unlike all the chain store dealerships at the beach, you guys were straight talking, courteous, honest, and friendly while conducting yourselves in a very professional manner making us feel comfortable and at ease during the purchase of our new Cadillac. Billy Knight was very down to earth and patient with us and answered our questions with clarity and no beat around the bush double talk that we experienced at the other dealerships. Bruce Blythe went out of his way to find us the car with the exact color and options were looking for and gave us I feel a fair deal that beat all previous offers. Don Kelly ,I discovered, came from a family of mariners that I had associated with during my own maritime career. He was great to work with and secured a very good finance rate for us and explained all the paper work in detail and did not try to add things to the contract that was agreed on. This is the way car dealing should be, and all the other dealerships should take lessons from them on how to treat there customers. I will highly recommend this Dealer to my family and friends. My wife loves her new SRX. More
by IBTUGN
Employees Worked With
Don Kelly, Bruce Blythe, Billy Knight
