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Duke Automotive

Suffolk, VA

4.9
714 Reviews

2016 N Main St

Suffolk, VA

23434

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Showing 714 reviews

October 15, 2015

New Customer After Performance Buick Dealership closed at Chesapeake Square, received invitation from Lydia Duke to try her dealership. She also included free and More

by Newbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mechanic, Matt Trail, Eley Duke III, Ashley Thompson, Lydia Duke
October 11, 2015

Great Help Wasn't able to find the vehicle that I wanted in the inventory so we built one and had it delivered. It looks great. Thanks for the help More

by david.wray
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Kennedy
October 09, 2015

Jerry Butler is AMAZING This is my second purchase from Duke and Jerry. Nothing but praises for him and the staff there. He went out of his way to make sure I was satisfied More

by Darlene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Butler
October 06, 2015

BEST CAR BUYING EXPERIENCE EVER! I WAS SHOPPING CAR #9 FOUND THE PERFECT CAR FOR ME WITHOUT BEING PUSHED INTO BUYING IT, TOOK ADVANTAGE OF THE OVERNIGHT TEST DRIVE! FELL IN LOVE WITH More

by SWEEKS1101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hicks
October 03, 2015

There's No Place Like DUKE!!! You don't need "Ruby Slippers" at Duke Chevrolet. Once you have experienced the sincere kindness of all involved, you not only feel as if you are wear More

by GAAZABIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eley Duke III, Ashley Thompson, Billy Knight
September 30, 2015

Great service - Jordan Molon is awesome! Just want to highly recommend Duke for all your service needs! Jordan was a pleasure to work with and delivered my serviced vehicle as discussed - no More

by Vonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Molon
September 25, 2015

Good Service Always good service at Duke. How many times do you take a car in for service and have the owner of the dealership stop by the waiting room and thank More

by bennettb01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Thompson, Susan Ragans
Sep 29, 2015 -

Duke Automotive responded

Thank you so much for your business and taking time to write Susan and Ashley a review. Lydia is here daily and very involved and likes to take time to speak with everyone she can. Thank you again, we look forward to seeing you soon! Take care - Eley

September 24, 2015

Best car buying experience I have had Maggie Kennedy was a pleasure to work with and helped to make our car buying experience stress free and hassle free. Everything from test driving the More

by MHLAYNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Albaugh, Ashley Thompson, Maggie Kennedy
September 24, 2015

Nice but Slow The waiting area was very nice and the front desk personnel was extremely friendly. My only complaint is that it took 2 hours for an oil change. I arr More

by FB360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Susan Ragans
Oct 16, 2015 -

Duke Automotive responded

Thank you for taking time to write us a review. I think our service director Richard has spoken with you already but I wanted to take time to respond. He let me know that there were some additional items we were servicing on your vehicle that takes longer than a regular oil change, I believe one was inspecting an oil leak. Communication is very important and I know Richard has gone over with you everything and reviewed with our staff based on your feedback, which we appreciate. As for the phone message, I think he also explained our phones were down. Verizon found a break in our fiber optics line. I apologize for any delays, communication and anticipate better communication from us on your next service. Thank you again for your business, we greatly appreciate it! Eley

September 22, 2015

Great service! Great service, friendly service people. Elton always picks me up and or drops me off, he is friendly and very prompt. I think you all do a great over More

by spittard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Thompson
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