Duke Automotive

The service was great on 12-19-15. The service just great. I appreciate the time and effort the service consultant provided. The service was really quick. Thank you for not taking half The service just great. I appreciate the time and effort the service consultant provided. The service was really quick. Thank you for not taking half of my Saturday away. More

High touch, high quality customer service. Your service personnel are always friendly, helpful and a pleasure to deal with. They call quickly with questions or information, and always do what Your service personnel are always friendly, helpful and a pleasure to deal with. They call quickly with questions or information, and always do what they say. It's a pleasure dealing with all of your "front-line" service folks. We're very fond of the sales area as well. Jerry Butler is our "go to" sales guy when we're ready to buy a car, both on the personal and corporate side. He makes it extremely easy and efficient. More

Rattle is gone! We worked with Jerry Butler to find a gently used cat for our son. Jerry patiently worked with us to find the car that fit both Jon and our budget. We worked with Jerry Butler to find a gently used cat for our son. Jerry patiently worked with us to find the car that fit both Jon and our budget. He then coordinated to have the car checked mechanically and doggedly helped find and fix an elusive rattle in the rear compartment. It was truly a pleasure to work with him. He made it easy and we love the car. More

2012 GMC ACADIA PREP After buying the vehicle from DUKE, It was taken back to Duke for completion of Vehicle prep and replacement of one wheel. The work included brake se After buying the vehicle from DUKE, It was taken back to Duke for completion of Vehicle prep and replacement of one wheel. The work included brake service which I had not noticed needed when I drove it home. As always, We are so lucky to have known Jerry Butler and and the folks in Service and were so pleased that they found the headphones and operators manual for the mid-seat DVD player. My family and I Thank you all...Caddymanjim sends... More

Excellent service Our experience with Duke Automotive/Suffolk, VA was excellent on the two visits we made to purchase a vehicle. We were greeted immediately upon arriv Our experience with Duke Automotive/Suffolk, VA was excellent on the two visits we made to purchase a vehicle. We were greeted immediately upon arrival by Billy Knight, our sales professional, on both occasions. Mr. Knight was knowledgeable and cordial, and never attempted to 'sell' the van we were interested in and purchased. We spoke at length with Mrs. Duke, owner and president of the dealership, and found her to be the kind of person we would want to work with again. The final transaction was completed with Don Kelly, who was prepared and helpful. We had heard good reports about Duke, and had done our research online prior to visiting the dealership. We found all the positive comments about the organization to be accurate: customer-oriented, trustworthy, knowledgeable, and well organized., More

Satisfied Customer My wife and I recently completed the leasing process for a 2016 Cadillac SRX.We were more than satisfied with the employees involved in this purchas My wife and I recently completed the leasing process for a 2016 Cadillac SRX.We were more than satisfied with the employees involved in this purchasing activity,especially the personal attention given to us by Jerry Butler.We would recommend Duke Automotive to our friends and family. Jim Thorsen More

Service Manager Had a problem with tree sap that we could not remove with window cleaner. Ask Mr. Potts what would clean the windows. He advise two things a glass top Had a problem with tree sap that we could not remove with window cleaner. Ask Mr. Potts what would clean the windows. He advise two things a glass top stove cleaner or acetone plus we discussed other things about the new cars such as the heads up etc. Harold Walton More

Waste of time. I took my car in for testing the lighting system. Duke provided me with a loner vehicle and kept the car overnight. After all this trouble, I am tol I took my car in for testing the lighting system. Duke provided me with a loner vehicle and kept the car overnight. After all this trouble, I am told there is no problem with the lighting system. For what it's worth, I would not have gone through this scenario if there was not a problem. There is a problem with the 2012 Cadillac SRX lighting system, but Cadillac will not admit it. More

..always the best service ...i enjoy the excellent service and availability that Duke offers...the entire service staff looks after you with great care as well as your vehicle. ...i enjoy the excellent service and availability that Duke offers...the entire service staff looks after you with great care as well as your vehicle... More

Excellent Customer Service Mr. Will Roberts did a great job handling our business account. Fair pricing for the service! Referred us to an excellent towing company as well Mr. Will Roberts did a great job handling our business account. Fair pricing for the service! Referred us to an excellent towing company as well More