DuPage Chrysler Dodge Jeep RAM
Glendale Heights , IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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I came in looking to buy a Black Charger than i saw a Chrysler 300 and fell in love with Rose was great . Chrysler 300 and fell in love with Rose was great . More
Bought a Chrysler 300 from Rose and Mandy two great girls they made it very easy for me.Bart they made it very easy for me.Bart More
Brian was by far the best salesmen I’ve ever worked with. He made the purchasing process extremely pain free! I would recommend this location if you are looking for a car or just need to take your car in for He made the purchasing process extremely pain free! I would recommend this location if you are looking for a car or just need to take your car in for service. Jesse in service is the best! He’s honest and very patient. 😊 They are very personable and know how to take care of their customers. More
If I could leave a negative rating I would as this location as well as sales has no common courtesy at all. My husband went in there today to look at a car and when the salesman came back to ask how location as well as sales has no common courtesy at all. My husband went in there today to look at a car and when the salesman came back to ask how much he had to put down he said a number, miscommunication as sales thought it was thousands and not hundreds, goes back to the sales team and they all start laughing and talking about my husband. How disrespectful can someone in sales be. Let me tell you, doesn't matter if someone has hundreds or thousands to put down you never do that in customer service. If this was a racial thing because my husband is Hispanic well I hope you lose a lot of clients per my post. Dont waste your time at this place! More
Was there 12/2021 traded it in our lease , and got a new jeep sahara 2021 4xe , there were 2 issues . The tax credit was not explained to us at all, we left the dealer under the impression that we were goin jeep sahara 2021 4xe , there were 2 issues . The tax credit was not explained to us at all, we left the dealer under the impression that we were going to received 7500$ as a refund , turns out it is tax credit meaning you can only received if you owed taxes. We felt that it was not explained well since they really wanted to make a transaction. Second issue was that we had already payed for the lease on that current month meaning we were ahead on payments, and they told us we would get the money back. And never received any money back. In addition we had over 9 hard inquiries in our credit , I understand about 4 but never 9. And without our knowledge about it. We did the transaction with Brian , and Donnie. I went back and asked if something can be done about all these issues since the car to my knowledge was 8200$ more than i had budget from. I personally went and talk to the finance manager Alex Godines , and said they would look into and will get a call back. 2 month has gone by and I haven’t heard a word from anyone. Tried to call multiple times and can’t get a hold of any managers. Overall, the sales reps and managment claim to go above and beyond for their customers with words; however no actions match their promises. I will 100% never make business with these people , and would never recommend to a friend. More
Oh my gosh, Donnie is amazing. I had two issues with my Jeep Wrangler. First, cracked windshield (AGAIN) and second I had zero paperwork from my purchase at the dealership (zip d I had two issues with my Jeep Wrangler. First, cracked windshield (AGAIN) and second I had zero paperwork from my purchase at the dealership (zip drive given to me was blank). Donnie was kind enough to pull all my paperwork, walk me through everything, had the patience to make sure I understood everything, and even point out a few options that I had purchased and not activated. SUCH an amazing service consultant! He made everything right with the time and attention he placed into my issues. He even gave my son some Jeep merch for his patience while we had detailed discussions. Thank you Donnie. You're doing a great job and you have made me a happy customer once again!! More
Made appointment to buy a vehicle. Called in the morning and then again in the afternoon. They said the car was ready both times. I drove 45 minutes to get the vehicle. When I arrived, Called in the morning and then again in the afternoon. They said the car was ready both times. I drove 45 minutes to get the vehicle. When I arrived, they introduced me to a sales representative. He sat me down and went to check on something. He came back and told me the car I was there to buy had been sold the night before. Then I drove over an hour to get home (rush hour traffic). I wouldn't trust a word their sales team said if I were you. I certainly wouldn't travel more than a couple blocks on their word. More
Excellent customer service. Ali and Lanny were great help with my new Jeep purchase. Definitely will recommend them to friends and family. Ali and Lanny were great help with my new Jeep purchase. Definitely will recommend them to friends and family. More
Rose Fritsch was amazing! !! I love that she was very attentive and walked through the whole process of trading in my car. Rose answered all questions that I had. She is an a !! I love that she was very attentive and walked through the whole process of trading in my car. Rose answered all questions that I had. She is an amazing person and a great sales person!!!! More
Last week, I had the need to have a tire replaced under my tire and wheel warranty through DuPage Chrysler Jeep after the tire picked up some type of object that essentially flattened the tire. I was able my tire and wheel warranty through DuPage Chrysler Jeep after the tire picked up some type of object that essentially flattened the tire. I was able to make a same day service appointment through Julie in the Service Department after she confirmed my warranty coverage, and upon arrival, Jennifer facilitated the tire replacement. I want to commend the dealership and Julie and Jennifer for their collective friendly, responsive, and professional customer service. The tire was replaced with the same model, and I was on my way with no problematic issues. Thank you to Julie, Jennifer, amd the dealership for your valuable assistance! More