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DuPage Chrysler Dodge Jeep RAM
Glendale Heights , IL
1,071 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
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Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 1,071 reviews
July 12, 2017
Safe car for teenager Stopped in to look at Saturn I seen online. Bob Williams was the sales consultant. The Saturn did not work out. Bob looked around and came up with a n Stopped in to look at Saturn I seen online. Bob Williams was the sales consultant. The Saturn did not work out. Bob looked around and came up with a nice looking Pontiac Bonneville. The car worked out great, my son loves it. Bob did an awesome job, highly recommend. More
by baymatt
Employees Worked With
Bob Williams
July 11, 2017
New Pacifica Very easy and smooth experience. Rose was very knowledgeable and helpful. Not pushy and very friendly. Will recommend to family and friends for future Very easy and smooth experience. Rose was very knowledgeable and helpful. Not pushy and very friendly. Will recommend to family and friends for future purchases. More
by Electrify
Employees Worked With
July 03, 2017
New car! When you are buying a new car, you always want a good deal. Jim and Jeff made this an easy transition. Thank you to the both of them. When you are buying a new car, you always want a good deal. Jim and Jeff made this an easy transition. Thank you to the both of them. More
by Ray M
July 01, 2017
Great Experience with a trade-in for a used vehicle I normally hate the experience of buying/trading cars because most dealers are way to pushy but from the beginning this was a totally different experi I normally hate the experience of buying/trading cars because most dealers are way to pushy but from the beginning this was a totally different experience. We worked with Bob Williams who welcomed us and offered to take the car we were interested for a test drive. Afterwards we discussed the potential value on the trade in and the very next day we closed the deal - didn't push, didn't try to "rob" me, and were more than fair on the price of the used car I took from them for my trade-in, bottom line is they probably scored and I feel like won, ask yourself and your friends how many of them can say the same while buying a car? Nice and clean facility and polite people, definitely would recommend to family and friends. More
by Greg R.
Employees Worked With
Bob Williams
June 30, 2017
Wonderful staff Chad and Rose helped me purchase a new car. Would highly recommend them both! Both very friendly! Thank you again. I recommend dupage dodge to everyon Chad and Rose helped me purchase a new car. Would highly recommend them both! Both very friendly! Thank you again. I recommend dupage dodge to everyone More
by Bradmillman7
June 30, 2017
Got my dream car Chad and Mike helped me get my dream car. The entire process was smooth and extremely helpful in finding my dream car to match my life. I'm in love wi Chad and Mike helped me get my dream car. The entire process was smooth and extremely helpful in finding my dream car to match my life. I'm in love with my 2012 Hyundai Genesis Coupe and if I am ever in need of another vehicle, this is the place I am going to go. Thank you guys!!! More
by BabyZ1127
Employees Worked With
Chad and Michael C
June 29, 2017
Better service this time. I bought my Wrangler here and although the first experience was not the best working with Joe was much better. After a few mishaps Joe went over and a I bought my Wrangler here and although the first experience was not the best working with Joe was much better. After a few mishaps Joe went over and above to help us get things fixed. Sam our sales rep this time was much better and explained everything in detail. I would recommend Sam to anyone who is looking to buy a car. Because of Joe and Sam I'm giving this an excellent rating. More
by 123
June 14, 2017
Worse customer service. I bought a mazda from here last month and they financed vechial through chase and then tomorrow I got a voice mail that I need to sign any paperwork a I bought a mazda from here last month and they financed vechial through chase and then tomorrow I got a voice mail that I need to sign any paperwork and it is for dupage credit union. I called them so many times and leave voice mail but no respond at all. It was not the first time when I bought the vechial the next day I tried to call them but they did not answer at all and then I had to go in person to speak to them. I don't know to who take care of this kind of issues here I mentioned Julia name because I got voice mail from her. But overall since I bought the vechial I called so many times but never received a call back even I don't know to who I should speak just transferred to finance department, left voice mail but no respond ever. More
by Z
Employees Worked With
I don't remember name.
June 14, 2017
Best dealer ship around. We receive the best help from there hole staff. Greg Harshbarger was are sales person he was the best sales person i have ever had when it came to bu We receive the best help from there hole staff. Greg Harshbarger was are sales person he was the best sales person i have ever had when it came to buying a new car or a used one. The management team was great. the finance department was great also. The dealer ship was very clean inside and out. The service department was also very clean. Everyone was very helpful at the dealer ship. I will be buying four more automobiles from that dodge dealer. Because we want to ring the bell again. But i have already picked out my four new automobiles. I brought my friend Hal in to buy this car with Greg's help. You do not have to show rating for the sales people there because they are all great. More
by joe2015
Employees Worked With
Greg Harshbarger
June 11, 2017
Beware Horrible service and sales depts. Went more than a decade ago with check engine light coming on for a brand new car. After 2 weeks and 4-5 drop offs Horrible service and sales depts. Went more than a decade ago with check engine light coming on for a brand new car. After 2 weeks and 4-5 drop offs for repairs and no permanent repair done, was told if it happens again then they will just disable the alert. Um hello? That is not the right answer! What if I really have a check engine problem? Contacted Daimler Chrysler who suggested a second opinion so I went to Naperville Jeep who wanted to know nothing about previous service and they would fully inspect the car and find out what's wrong with it. They called 3 hours later with the issue which was minor so they repaired it. Great thing is they kept inspecting the car and noticed the same repair needed to be done in the back of the car so they fixed that too. Naperville went above and beyond to make sure my car was fixed. This year, I needed a new lease and tried a couple different dealerships for the best deal. Thought after a decade maybe DuPage has gotten better so went in to lease a new car and was utterly mistaken. I've leased 7 vehicles in my life so far so I know some stuff. I'm a woman, I go alone and I was blatantly disrespected, insulated and discriminated against when I went in. Don't remember the salesman's name because he didn't shake my hand or give me a card. Was treated like a stupid girl who was wasting their time. Also, I got a whopping 1 minute test drive. The "manager" came in with attitude and didn't want to negotite at all. Treated me like I was stupid by snottily schooling me on what more expensive means. Said "you know, if something is even $1 more, that would mean it's more expensive." Um duh, I'm not an idiot! DO NOT GO HERE! I've seen some other reviews about experiences so here are a couple of little helpful tidbits when buying or leasing a car...always give them a spare key, never all your keys. This way they can't prevent you from leaving. Also never let your keys out of you possession. Someone can make copies of your house keys in the many hours you spend there. Go prepared with a photocopy of your license. Again, this way they can't hold you there (make a copy of ins card too). When you leave, get those copies back. Definitely do research before you go on tactics to use for negotiating. Learn the formula they use so they can't take you either. You can find it online. And lastly go to Naperville Jeep. Naperville does great service, treats customers with respect and I've seen them be honest with me even if that means they won't make a sale. Naperville is very trustworthy. More
by Don't go here!
Employees Worked With
Don't know name
