DuPage Chrysler Dodge Jeep RAM

Pleasant experience at this dealership. We were greeted by James who is both knowledgeable and friendly. He was patient in explaining what we need to know to make an informed decision. by James who is both knowledgeable and friendly. He was patient in explaining what we need to know to make an informed decision. More

I am sitting right now on the floor of the service center area stranded bc this dealership has miscommunication issues. I was told by Mike that we would get a loaner car, that they would cover, for not compl area stranded bc this dealership has miscommunication issues. I was told by Mike that we would get a loaner car, that they would cover, for not completing the $2200 service I came for not to mention the other services mix-diagnosed or under-diagnosed. To make this post as clear and not confusing as the whole story is dreadful, I am stranded with no money to pay the extra days to weeks for the loaner car that I come to find out is only a loaner for one day. If this were the case known earlier, I would have scheduled this for a day that works when they have free loaner cars avail (they have that option on less busier days). That means more expenses for the service that was not complete! Warning - do not use their service center. A lot of mis communication will happen and it will cause you $2200 plus weeks of a loaner car daily rental fee. More

Currently stranded outside this Chrysler service dealership with no solutions to fixing our Jeep Wrangler after 2 weeks of service with the issue we originally came for not being fixed, $4300.00 lat dealership with no solutions to fixing our Jeep Wrangler after 2 weeks of service with the issue we originally came for not being fixed, $4300.00 later! We were told by Mike to come on Monday, they will give us a rental car and fix the problem they originally did not fix. Tech now agrees that he missed checking for tire rub (they said with “150% certainty” concluded before the knocking was definitely due to ball joints). The tech doesn’t even recommend adding wheel spacers. We were just told by Marco that they will only cover one day of the rental car and we have to pay the rest of the days while they order and charge us for more parts. We originally came in for a knocking sound while making a hard right turn and wheel alignment. After installing new ball joints, u joints, and sway bar that was supposed to fix the issue. Get to the dealership to find the Jeep battery dead outside, we get home, make a hard right turn...the knocking is still very present. $4300.00 and the problem still exists. This company is nothing more that parts dealers! This is not the first time we have run into incompetence with this dealership! 2 years ago we came for a air conditioning inspection and repair. 2 years later, the air conditioner is not working again. To find there never was an inspection in the first place, just a belt replacement. If you choose to work with this company, beware of the miscommunication from the middle people/parts dealers and try to talk directly to the mechanic. Their warranty is 2 years bc that’s their work only last that long. Careful when they say to come back in and they will fix it, there is no fixing, you will be stuck out with no solution, just pushing parts and their incompetence is something you will have to pay for. The wheel alignment still pulls to the right after repair. Beware! More

The worst customers service i've ever had. No response to my email, sms and calls. Send me not complete the paperwork, and refusing my request to add state required form. And on the top of everything the sto my email, sms and calls. Send me not complete the paperwork, and refusing my request to add state required form. And on the top of everything the stole one of the keys. Sales person Daniel was very nice guy, untill i sent them a payment, after that it was impossible to reach him. Finance guy Tom doesn't know how to speak with customers, he's doing it like an xxx...le!!!!! 5$ carwash has better customer service than this dealer!!!! More

Brian Brundage and DuPage CDJR are AMAZING!!! I would recommend checking out their location for a new or used car. Brian was extremely helpful and honest. recommend checking out their location for a new or used car. Brian was extremely helpful and honest. More

Service appointments have zero meaning here. Had a 1:15 oil change on car leased from here. Didn’t get onto the rack til 2:45 then took another 30+ minutes to get washed and back to me, still wet. Plus ha oil change on car leased from here. Didn’t get onto the rack til 2:45 then took another 30+ minutes to get washed and back to me, still wet. Plus half of staff not wearing any masks. Will not bc back here. Would rather pay to get oil changed somewhere else ***They then offered to pick up car up for a complimentary detail. Which was supposed to be at 9am. It is now 11:30 AM; no phone call, no text, no e-mail saying they are running late. Just no showed the appointment. This dealership is a joke. I will be finding a new Jeep dealer for my next lease. More

I Absolutely love my new jeep compass. the process was easy and thorough. Christopher Metel was fantastic. Transparent. Even bought me a coke! I will be back to buy another car!! easy and thorough. Christopher Metel was fantastic. Transparent. Even bought me a coke! I will be back to buy another car!! More

Purchased my new Jeep Wrangler from Tyler. Was a quick and easy process highly recommend Dupage Dodge and Tyler ! Thank you for the excellent service. and easy process highly recommend Dupage Dodge and Tyler ! Thank you for the excellent service. More

I walked into the dealership very sure of what I I walked into the dealership very sure of what I wanted. Rick Cooper assisted me, as soon as I arrived. Given that I was on a tight monthly budget I walked into the dealership very sure of what I wanted. Rick Cooper assisted me, as soon as I arrived. Given that I was on a tight monthly budget. He and his manager, Alan Tapper, made it so that I stood within my means. They were friendly, direct, transparent, and knowledgeable. They were respectful of my wishes and helped me drive away with what I came for. Thx guys. More

Had a great experience with Tiffany walked in without an appointment and was pleasantly surprised with how friendly and professional she was, everything went very quickly and I left with my truck the same d appointment and was pleasantly surprised with how friendly and professional she was, everything went very quickly and I left with my truck the same day plates and all! More