Driveway Subaru of Moon Township

Classic Bait and Switch As a female consumer, who has purchased many items (big and small) in my years, I have NEVER had “customer service” like I did on Oct. 11, 2018. Speak As a female consumer, who has purchased many items (big and small) in my years, I have NEVER had “customer service” like I did on Oct. 11, 2018. Speaking to the General Manager of Day-Apollo Subaru, Bill Eggert, regarding a classic bait-and-switch that happened the night prior on a car I was purchasing, I was yelled at, belittled, told that I don’t call the shots in the purchase of my own new vehicle, and hung up on. During this call, I kept a level, assertive temperament, and I even stated I was willing to renegotiate, but Bill was unwilling to budge. As we talked, I requested the name and contact information of his supervisor, and I was told that he didn’t have that information, and if I wanted it I could call Medford, OR and ask their parent company Lithia Motors. Bill was arrogant, condescending, and rude to me. I even said to him that I had not raised my voice, called names, or gotten nasty in any way during our conversation, and he had done all three to me. In the end, he told me he would send my deposit check back and hung up on me. So, what transpired? Prior to this date, on Oct. 6, 2018, I asked my parents if they wanted to go car shopping with me. I figured as a female it was good practice to have a male with me. They agreed, and we headed off to look at the new 2019 Subaru Ascent. After a test drive, I decided to sit down and start to talk numbers. Together, with my father, I negotiated the purchase price of a new 2019 Subaru Acsent with a sales associate and manager at the dealership in Moon Township, PA. During our negotiations, we addressed the cost of some additional packages. The Sales Manager, Adam Peterson, supported the Sales Associate, Thomas Debelak, throughout the entire process (I assumed Thomas was new, and I was pleased to have someone higher up calling the shots). Adam indicated that the new Ascents were no longer selling “at cost” like they were in the summer, but they hadn’t increased the price much yet (as the car is still very new). After a lengthy discussion, we agreed upon a sales price for the car, and a Purchase Proposal was crafted. After reviewing it in detail, I was willing to walk away from the car based on the amount they offered me for my trade-in. The Sales Manager was called in again, and he asked what it would take. I asserted that if he increased by trade value by $1000, we had a deal. He immediately said “deal” and shook my hand. Again, my mother and father witnessed this! He and Thomas went back to their computer and typed up a new Purchase Proposal. This indicated the original negotiated price on the vehicle and had the increased amount for my trade. Not having the car in stock, they had me fill out all the finance information and asked for a deposit on the vehicle, so they could do a dealer swap. In good faith I did both. They told me the car would be available on Wednesday, Oct. 10, 2018 for pick-up. On Oct. 10, just a few hours before I was to go pick up my new car, the dealership called and said they made a terrible mistake. They asserted they typed up the incorrect sales amount in the Purchase Proposal and that I would owe an additional $4200+. At that moment, I shared that we had an agreement in writing. They said it didn’t matter. They told me my only options were to pay the additional cost or walk away from the car. I chose neither as an option and told them I wanted the car, it was their mistake, and that I should not be held accountable for their mix up. The conversation was abruptly cut off when I questioned the legalities of the situation. Adam, the Sales Manager, told me he could no longer talk to me but that he would talk to the General Manager and have him call me. I waited for hours and they never called. Eventually, I told Adam not to call late that night, but that I would talk to both of them in the morning. Adam texted me saying he talked to the GM and had information ready for me. On the morning of Oct. 11, I called and spoke to Adam, the Sales Manager, and he told me he would discount the car a tad more (not nearly enough). I was unhappy with this, and asked to talk to the GM, Bill, myself. Moments later, Bill called me. At first, he said Adam told him about the situation that morning, but when I stated that Adam said they talked last night, he said he talked with him the afternoon before (the conversation I had with Adam was at 8:00 PM). Knowing he was lying, and I ignored it and proceeded to explain what transpired. I shared with Bill that I buy a car once every 8-10 years, and they fill out Purchase Proposals daily; it is their responsibility to do it right. Bill told me it was human error, and I said that I could understand and forgive that, but that it is not my responsibility to be accountable for it. As I indicated before, the conversation went downhill from there. Bill yelled, called me names, told me that I wasn’t in control of the sale, stated that his boss would never override his decision, and hung up on me. His unethical, arrogant, insulting behavior cannot be rewarded. DO NOT BUY FROM THIS DEALERSHIP! More

Great experience overall! About a month ago I started looking for a new car, and this past Monday I finally purchased a Subaru Crosstrek from Day Apollo. Brandon was my sales About a month ago I started looking for a new car, and this past Monday I finally purchased a Subaru Crosstrek from Day Apollo. Brandon was my sales associate and helped me every step of the way. During my first visit to the dealership, he happily showed me the Crosstrek and we even test-drove one of the vehicles even though he knew I was just starting my initial car search. At that time, I thought it would be several months before I actually purchased a new vehicle. However, last week my old Subaru got a flat tire so I had to choose between trading in for a new vehicle or purchasing all new tires. I contacted Brandon to see what might be available at the dealership, and he quickly responded and was able to get me in that same day to see the selection! We were not sure if the vehicle I wanted had arrived to the store, but when we learned it had... I knew I had to have my Crosstrek that night :). Brandon and his manager made the process easy and enjoyable. I was so excited to take home my car and have been pleased with the purchase ever since. A huge thanks to Brandon for making the process stress-free! I would highly recommend this dealership. More

Best New Car Buying Experience Ever! Employees are professional and knowledgable. This was the best new car buying experience i have had. No pressure, no stress and all my questions wer Employees are professional and knowledgable. This was the best new car buying experience i have had. No pressure, no stress and all my questions were answered. More

Exceeded expectations Brandon Denk made this a better experience than I could have imagined. He is knowledgeable and respectful, and went above and beyond what I expected. Brandon Denk made this a better experience than I could have imagined. He is knowledgeable and respectful, and went above and beyond what I expected. I came away with the car of my dreams! More

No pressure sales From the receptionist to the gentleman who helped with the financing my experience with Day Apollo was a pleasant one. I was initially very nervous a From the receptionist to the gentleman who helped with the financing my experience with Day Apollo was a pleasant one. I was initially very nervous about buying a new car since it had been over 10 years since my last car purchase. My salesman Austin was very helpful answering all of my questions. I would certainly recommend Day Apollo for any car purchase. More

Outstanding! I have nothing but good things to say about the entire team at Day Apollo Subaru, Thomas Debelak being the most noteworthy. I am on my second car here I have nothing but good things to say about the entire team at Day Apollo Subaru, Thomas Debelak being the most noteworthy. I am on my second car here now, both purchased with Thomas, and I don't plan on going anywhere else. Thomas has truly made me feel like family, he is diligent and hard working, and has helped me though some tough times with previous cars that I had. Although Thomas is the "Salesman", the sales experience is nothing short of spectacular. I was a new/used car salesman in the past, so I know how the business can be. If you are looking for a Subaru, go see Thomas, I promise that you won't be disappointed! More

Stressfree and friendly staff! Joe and Walter were excellent salesmen! Very friendly who made the purchase easy, informative and fun! The best car purchase experience I have had! Th Joe and Walter were excellent salesmen! Very friendly who made the purchase easy, informative and fun! The best car purchase experience I have had! The staff was wonderful and I got a vehicle I hope to have for many years to come! More

Good Experience! Matt and the team at day Apollo were very helpful in the process of buying a new Subaru Ascent! I would recommend them to a friend or family when that Matt and the team at day Apollo were very helpful in the process of buying a new Subaru Ascent! I would recommend them to a friend or family when that opportunity arises. More

Very good experience Everyone at the dealership was very nice and easy to work with. The salesman Thomas Debelak was extremely helpful with whole process and very easy to Everyone at the dealership was very nice and easy to work with. The salesman Thomas Debelak was extremely helpful with whole process and very easy to work with if your buying a subaru i would suggest going to day apollo and find Thomas he will make sure you get what you want! More

In & out. They got me what I was looking for fast and same with the paperwork. Very friendly staff, they were a big help to me in finding what I wanted. They got me what I was looking for fast and same with the paperwork. Very friendly staff, they were a big help to me in finding what I wanted. More