Driveway Subaru of Moon Township

I made an appointment at this dealership to leave my car the night before and have it looked at the next day. Thankfully I called the dealership with a few questions the afternoon that I was to leave it the the night before and have it looked at the next day. Thankfully I called the dealership with a few questions the afternoon that I was to leave it there. The girl on the phone told me that I did not even have an appointment the next day. I was baffled because they had even sent me an email confirmation stating that I had the appointment. She couldn’t explain what happened and there was no attempt to fix the issue. She told me I could try to use the express lane the next day if I wanted to or make a new appointment. I have never been to this dealership and don’t intend on ever going there. More

TERRIBLE...LOOKED AT CARS, TEST DROVE THE CAR WE WANTED, READY TO SIGN PAPERS THEN TOLD IT WAS ALAREADY SOLD!?!?!?!?!?!?!?!?!?!?!!!???? UNREAL...WE WERE THERE 1.5 HOURS AND SALES MANAGER SAID THE CAR WA READY TO SIGN PAPERS THEN TOLD IT WAS ALAREADY SOLD!?!?!?!?!?!?!?!?!?!?!!!???? UNREAL...WE WERE THERE 1.5 HOURS AND SALES MANAGER SAID THE CAR WAS SOLD 1.5 HOURS AGO BY ANOTHER SALESPERSON. BAIT AND SWITCH...THEY TRIED TO UPSELL US ON SERVICE CONTRACTS ETC WHICH WE DID NOT WANT...THEN THE CAR IS ALREADY SOLD...??? SOUNDS VERY SUSPICIOUS TO ME. More

I contacted the dealership regarding an issue I had with the lift gate on my car. A service advisor called and left a voice mail that he could tell me how to try to correct the problem instead of me having the lift gate on my car. A service advisor called and left a voice mail that he could tell me how to try to correct the problem instead of me having to bring the car in. I called and left a message on the direct dial phone as well as messages with several people who said that he would return my call that day. It is very difficult for me to get time off of work right now to bring the car in and I was willing to try to fix the lift gate if the service advisor explained what I should do. More

I would not trust this dealership. Just recently purchased a CPO Subaru from here. When going through the purchasing process everyone is nice and so helpful. However don’t let this fool you after dr purchased a CPO Subaru from here. When going through the purchasing process everyone is nice and so helpful. However don’t let this fool you after driving away I realized two things first off I do not want the extended warranty on top of the CPO I purchased which they told me was no problem to cancel when I was in financing buying the car. I called the next couple day they were open in the finance manager said if I cancel the extended warranty my car is also no longer certified preowned. I called Subaru America they said that was incorrect I called back the dealership and said I talk to Subaru America and they said that was incorrect he said no that is the case I then asked for it to be put in writing and speak to a manager. The manager apologized up and down and said that is a sales tactic by the finance guy who is new still trying to adapt and assured me he would cancel the extended warranty immediately in my car would still be a CPO. So it’s been about a month and a half I called back yesterday because I still noticed the Extended warranty on my bill. I called Subaru America they they said yes it should still active. They informed me they would contact dealership and straighten this out the dealership then called me and ask for my current mileage. I refuse to give my current mileage because they were trying to prorate my warranty to give me less off my current mileage not the mileage when I tried to cancel the extended warranty two days after purchase. I asked The sales manager to speak to his boss he hung up on me. Very unprofessional and still trying to fight with the dealership to get what I was promised. Worst experience I’ve ever had buying a car and would definitely recommend at least a different Subaru dealership or a different brand if this is how Subaru treats her customers. More

These guys are amazing! I had an ignition issue with my Legacy and in lieu of waiting over two hours for the repair, Nathan provided me a loaner. Nathan went above and beyond (as did the entire service tea Legacy and in lieu of waiting over two hours for the repair, Nathan provided me a loaner. Nathan went above and beyond (as did the entire service team) and I’m grateful! More

This was the second car we purchased from this dealership and Matt Tate was our salesman on both occasions. He worked on getting the car and the price that we wanted. Nice friendly atmosphere and I would rec and Matt Tate was our salesman on both occasions. He worked on getting the car and the price that we wanted. Nice friendly atmosphere and I would recommend them and any Subaru product. More

The entire service team is very welcoming and accommodating. The facility is impeccably clean and modern. I loved the technology to keep the customer updated on progress, recommendations, costs accommodating. The facility is impeccably clean and modern. I loved the technology to keep the customer updated on progress, recommendations, costs and completion. The bonus was an awesome loaner car for the day. More

Especially appreciated the easy access to service area and the quick services received. Friendly staff. Easy to maintain social distance. Recall handled quickly at no expense to me. As always, no fuss. and the quick services received. Friendly staff. Easy to maintain social distance. Recall handled quickly at no expense to me. As always, no fuss. More

I have had my vehicle serviced at Subaru of Moon Township many times (I have even brought my Honda here for service). It has always been a positive experience dealing with Jim Pratt (I have dealt with Bruce many times (I have even brought my Honda here for service). It has always been a positive experience dealing with Jim Pratt (I have dealt with Bruce Hamilton once, it was very good as well). The work has always been performed properly and on time. The facility is impeccable and the waiting area is comfortable (two separated areas: one offering seating to watch and television and toys for children, one offering bar height seating to accomplish work), many amenities: Wifi, Starbucks coffee, bottled water, snacks, etc. I used to shy away from dealership service, the experience at Subaru of Moon Township has changed my mind. More

Nathan Young is very informative and helpful in getting my car repaired. He is always polite and considerate. Great asset to Subaru of Moon Township. my car repaired. He is always polite and considerate. Great asset to Subaru of Moon Township. More