Driveway Subaru of Moon Township

Terrible Experience at Moon Township Subaru - Beware! I recently took my car to Moon Township Subaru for a free state inspection, but I left with a $581.92 bill for work I never authorized. Without my I recently took my car to Moon Township Subaru for a free state inspection, but I left with a $581.92 bill for work I never authorized. Without my consent, they performed the 30,000-mile service, even though my car only has 26,000 miles on it. I was never asked if I wanted this service, and I certainly wouldn't have agreed to it. The experience only got worse. My 9 AM appointment stretched on for over three hours, and when I checked on my car at 11:30, I was told it would be ready in 10 minutes. Twenty minutes later, I asked again--only to find out that no one could even locate my vehicle. That's when I was hit with the most outrageous news: my car wasn't even at the dealership anymore! They had sent it to another location without telling me, and when I asked where it was, they refused to tell me. I tried asking other employees, but they ignored me and turned their backs instead of helping. I have never had a problem here before, but after this experience, I will never return. When I called my husband and started complaining in front of them and telling my husband what was going on. SURPRISE!!!! My car showed up. If you go here, be extremely cautious--ask questions, get everything in writing, and double-check your bill. This kind of treatment is completely unacceptable. More

I have purchased 3 vehicles from this dealership. Every experience was professional and courteous. I have serviced them all there as well and it’s always top notch!! Highly recommend this dealer to Every experience was professional and courteous. I have serviced them all there as well and it’s always top notch!! Highly recommend this dealer to anyone looking for Subaru! More

having crippling anxiety really hinders my decision making process but having stephanie & derek’s help made the process sooo nice & easy even after changing my mind a few times. very patient, kind, and making process but having stephanie & derek’s help made the process sooo nice & easy even after changing my mind a few times. very patient, kind, and helpful! More

Great purchase experience terrible service experience - beware of internal checks and costs associated. They really took advantage of a young lady that was told several filters "failed" inspection. She f beware of internal checks and costs associated. They really took advantage of a young lady that was told several filters "failed" inspection. She felt the car would not pass the state inspection. The car is not even one year old and only has 14,000 miles on it. The maint. dept changed out all the internal cabin filters and that bill was over $200.00 dollars. When she was called about the estimate, they told her that the car failed the inspection. She was not told the car passed the state inspection without issue, but they found cabin filter issues. The cabin filters were not requested to be checked. Just preform the state inspection. When she received the call and told it failed, she told them to replace. I really wanted to find a dealership in Pittsburgh that I could trust for my daughter to take her new car to for service. She just moved to pittsburgh and purchased her first car there. Doesn't give a day a good feeling at all. Will not be taking the car back there. I called and talked to the service manager and he told me that is how they check every car. His team did nothing wrong - I questioned the review paperwork, and how it states "failed" next to the filters and how would a 22 year old (first new car owner) understand the filters would not need to be replaced to pass first inspection for the car. if all the filters are that dirty, Pittsburgh better check it's air quality..... I expected a different response from the Maint. Manager and that he may need to explain to his staff how they may need to explain items to young customers More

Out of all the dealers out there stay away from this one especially if you’re young. Isaac the salesman can’t and won’t answer simple questions won’t return calls. They try to take advantage of younger peop especially if you’re young. Isaac the salesman can’t and won’t answer simple questions won’t return calls. They try to take advantage of younger people. And don’t provide copies of paperwork. Just a dealer that sells a car and you and then your no one. More

We were greeted by Matt Tate and he confirmed that the car we saw online was still available and there weren't any other comparable cars to look at. We had already driven one at a different dealership an car we saw online was still available and there weren't any other comparable cars to look at. We had already driven one at a different dealership and was very pleased. Once checking it out and taking it for a drive we agreed that was what we wanted. He explained everything to us and then I met with James for the paperwork. Pleased with transaction. Matt was wonderful, answered all my questions. More

Just purchased a used GMC Terrain from Subaru in Moon Township. Haston Lowman’s customer service was amazing. He communicated with me throughout the entire process and went above and beyond to make sure Township. Haston Lowman’s customer service was amazing. He communicated with me throughout the entire process and went above and beyond to make sure I got what I wanted! He truly took away the anxiety of purchasing a vehicle and made the experience enjoyable. I would definitely recommend Subaru of Moon to anyone looking for a new or used vehicle.. if you go, ask for Haston!! More

Had such a great experience at this location. Our salesman Haston was wonderful from start to finish. We were moving into a new lease and had to wait for the car to be delivered, Haston kept me infor salesman Haston was wonderful from start to finish. We were moving into a new lease and had to wait for the car to be delivered, Haston kept me informed of the process the entire time; sending updates and photos, such great communication! The entire sales & finance team was great to work with as well, they made the process smooth and painless. We felt that we were really taken care of at this dealership. I highly recommend getting your next car here!😊 More

I want to take the time to thank Jim Pratte for his quality of service. I appreciate the efficient and gracious customer service. Thanks for keeping me posted on the status of my vehicle. quality of service. I appreciate the efficient and gracious customer service. Thanks for keeping me posted on the status of my vehicle. More

Hastson Lowman is a great salesman I've ever met on a car lot and he knew exactly what I was looking for in a car that suits my daily livelihood . I just would like to say thanks to Subaru of Moon township. lot and he knew exactly what I was looking for in a car that suits my daily livelihood . I just would like to say thanks to Subaru of Moon township. You Guys are the best. More