Driveway - Online Convenience Delivered

This transaction is turning out to be a mistake. Normally, I will not do a review but I feel it’s necessary with this. Let me say, Arianna was great, went above and beyond when she could, even in th Normally, I will not do a review but I feel it’s necessary with this. Let me say, Arianna was great, went above and beyond when she could, even in the later hours. Outside of her, not a single person seemed to care to make this process simpler. I was told that I maybe able to have this car by Christmas and I was fine with the “maybe”. I signed a contract online, paid the down payment and thought things were progressing. Then I was told that I would have fill out ANOTHER contract that had to be mailed. I was confused and even made the suggestion of possibly printed the contract electronically, going to a notary to sign and submit. My suggestion was ignored and told that wasn’t something that could be done. Forms were to be sent overnight through UPS. I went along with the process. I was supposed to get the package in Wednesday, Dec 18th. I took off work to quickly turn it back in. NOW, I’m still waiting and it is currently 8:09pm Friday. After several called to UPS, the most recent response is “your package never got loaded on a truck to deliver, in fact it maybe lost”. I was also told that there is NO guarantee that I will even get the package if it’s lost. I have NO clue what to do from here. I have lost total confidence that my daughter’s car will be here by Christmas. This has been a disaster, where do we go from here? More

I found a car I liked online on 12/7/24. I called and made a $500 deposit on said vehicle. Days pass by and then I’m informed that the vehicle has been sold and. I request a refund of my $50 I called and made a $500 deposit on said vehicle. Days pass by and then I’m informed that the vehicle has been sold and. I request a refund of my $500. I wait a week - still no refund. I call back and I was told the refund was sent to an AMEX - I don’t even have an AMEX! Now the refund is supposedly “processing” but I have yet to receive. This place is a SCAM and I will likely have to file a dispute with my bank. More

Derick and Cheyenne were very helpful and it was a smooth operation.I highly recommend them to everyone. operation.I highly recommend them to everyone. More

So easy! An absolutely PERFECT transaction!! From the time I identified my car, it was delivered in 7 days from Virginia to our driveway in Tennessee. (I w An absolutely PERFECT transaction!! From the time I identified my car, it was delivered in 7 days from Virginia to our driveway in Tennessee. (I was quoted approx 2 weeks, but it went so fast!). Communication was top notch, and the process was incredibly smooth. I love my new car, and wholeheartedly recommend Driveway to others looking for an honest, transparent, proven company for their auto purchase! More

There are not enough words to express how grateful I am for Kasandra! She works in the post delivery customer service department. I had issues with the car from the dealership that needed to be fixed under for Kasandra! She works in the post delivery customer service department. I had issues with the car from the dealership that needed to be fixed under warranty and she made sure it went smoothly. She was patient. She was extremely knowledgeable. And she made the whole thing so easy from start to finish. I couldn't be happier than I am with Driveway and Kasandra More

I think everyone at Driveway for all the help you gave me. I felt like I had known everyone I spoke with on a personal basis. I can't even begin to say how much easier you made my experience. Thank you me. I felt like I had known everyone I spoke with on a personal basis. I can't even begin to say how much easier you made my experience. Thank you all so much More

Very slow to respond seemed to mess up when reserving cars lost the first attempted purchase due to delays. Continue to be slow to respond throughout the process. cars lost the first attempted purchase due to delays. Continue to be slow to respond throughout the process. More

Amanda is so amazing, she make things happen and Aleysia I also amazing. Thanks to those girls I also amazing. Thanks to those girls More

Very knowledgeable, kind and professional staff. I was able to trade in my leased vehicle (which is a little more complicated than a financed one) and they were able to get the process completed fai I was able to trade in my leased vehicle (which is a little more complicated than a financed one) and they were able to get the process completed fairly quickly. Overall, great experience. More

So far my trade-in has been a great experience. I have my new vehicle, but they haven’t given picked up my old one so I can’t speak on that yet. The vehicle I purchased was delivered with a bad I have my new vehicle, but they haven’t given picked up my old one so I can’t speak on that yet. The vehicle I purchased was delivered with a bad battery, but Kasandra in the post-delivery customer satisfaction department immediately got a reimbursement sent out for a new battery. I appreciate that. I will definitely use Driveway again in the future. More