Driveway - Online Convenience Delivered

Driveway - Online Convenience Delivered responded

Anel, thank you very much for working with Driveway to purchase your awesome Audi A6. It was our sincerest pleasure to provide you a five-star alternative to traditional car-buying experiences, and we're proud to have gained your recommendation. Travel safely, have fun, and please consider us again for future automotive needs.

Driveway - Online Convenience Delivered responded

We love helping first-time buyers here at Driveway, Samuel, and thank you very much for allowing us to play a role in your amazing experience. Hearing she and the team helped you to enjoy a smooth process purchasing your awesome BMW will mean a lot to Jasmine. Here's to many exciting and safe journeys ahead in your new ride! Be sure to let us know then it's time for purchase number two!

jreid2569 responded

I actually had a terrible experience immediately after. I got the car but the center instrument cluster doesn’t work at all so it doesn’t show any warnings like oil change upcoming, doors being left open, if the car is in the correct gear, if the car you sold me has the mileage you claim it does because none of this works. I went back and looked at the pictures you all uploaded and it didn’t work in the photos either. They also gave me a key fob that doesn’t work. This is after I arrived to them saying my insurance needs to have my name on it, which it does, and then showing me an insurance card that was uploaded for me that belonged to a Hispanic male named Jesus. Not even my information. I reached out to Natavis and Coalton on Friday and neither replied. I then called and got another random person who still after 3 days says the dealership isn’t responding. I am currently still being contacted by the dealership about documents that I sent several times to Natavis to prove income before getting the car and them asking me to contact Westlake. This has been a sloppy transaction. They says 7 days/400 miles to return and I am attempting to do that because to sell me a car without properly disclosing the mileage and just taking your word for it, not being able to see if the car is in gear so being DANGEROUS as I have no idea if I’m in drive, etc without pressing the gas, and not state a major component doesn’t work and immediately who knows how much in repairs is terrible.

Driveway - Online Convenience Delivered responded

Hello Jordan, We understand how serious and frustrating this situation has been, especially with the issues you’ve described involving the instrument cluster, key fob, and the accuracy of the vehicle information. Concerns that impact visibility into critical functions and overall safety are understandably alarming, and it’s clear this has affected your confidence in the vehicle. We also recognize how difficult it’s been trying to get timely responses and consistent communication while working to resolve these concerns and pursue a return. That level of follow-up and coordination is important, and it’s clear your expectations weren’t met here. This is certainly not the experience we want for our valued clients. A Customer Care agent will be reaching out to you directly to discuss your concerns personally and help move this forward.

Driveway - Online Convenience Delivered responded

Josh, thank you very much for working with our Driveway team. It will mean a lot to Julia knowing her informative guidance helped you to enjoy a smooth and easy process. We appreciate your time and feedback and hope that you'll consider working with us again sometime in the future.

Driveway - Online Convenience Delivered responded

Thank you very much, Kevin, for allowing Driveway the opportunity to gain your business. We know traditional car shopping isn't always the best experience, so it is especially rewarding to hear that Driveway offered a simpler and more straightforward alternative. Your time, business and thoughtful feedback are very appreciated. Here's to many fun travels in your new Hyundai!

Driveway - Online Convenience Delivered responded

Nothing means more to us at Driveway than hearing we have earned your future business. Thank you for taking the time to share such thoughtful feedback. It was our pleasure to provide courteous, professional, and straightforward guidance throughout your purchase. We hope you enjoy many exciting and safe miles ahead in your Yukon, and we will be ready to deliver the same level of care whenever you need us again.

Driveway - Online Convenience Delivered responded

Thank you for sharing your experience, Olivia! It's always great to hear the purchasing process felt easy and that our sales representative and manager made such a strong impression. Providing responsive service and helping customers find the right vehicle at the right value is exactly the experience we want to deliver. We appreciate you for choosing Driveway and wish you many fun and safe travels in your new Hyundai. Be sure to consider us again when it's time for your next new ride!

Driveway - Online Convenience Delivered responded

Clifford, thank you for choosing Driveway for your recent vehicle purchase. Your feedback means a lot to our team, and we’re proud to have earned your recommendation by providing kind care and an easy buying experience. We hope you enjoy many great moments in your new Toyota, and that you'll choose to work with us again down the road.

Driveway - Online Convenience Delivered responded

Thank you very much, Barbara, for sharing your experience! We love hearing that you were willing to take a chance on buying a vehicle online, and even more that it turned out better than expected. It’s especially great to know that Elizabeth was such a strong source of support for you throughout the process. She and the team truly care about making every customer feel confident and comfortable, and your kind words will mean a lot to them. We appreciate you choosing Driveway for your first online vehicle purchase and hope you enjoy every mile ahead!

Driveway - Online Convenience Delivered responded

Thank you for sharing your experience, Gary. We're glad to hear that Julia made such a positive impact from start to finish. Providing knowledgeable, professional, and personable service is what we strive for, and it is great to know she went above and beyond to support you throughout the purchasing process. We appreciate your kind words about the full team as well. It's wonderful to hear you enjoyed the delivery experience and found it convenient and exciting. Thank you for choosing Driveway and enjoy your new IONIQ 6.