Driveway - Online Convenience Delivered

I love working with Driveway. com for out of state purchase/trades as they offer simple end-to-end service including vehicle pick up & delivery. Special shout out to Thad from Dri com for out of state purchase/trades as they offer simple end-to-end service including vehicle pick up & delivery. Special shout out to Thad from Driveway.com who is amazing to work with! His prompt responses, consistent touch bases, professionalism, and thoughtful end-to-end service made the transaction move seamlessly with such ease. I would love to work with Thad and Driveway.com again in the future. More

Let me tell you how Mireya was such a big help she helped me split payments when my bank would flag it for fraud she stayed with me for the whole process until it was final thank you to Mireya without her wo me split payments when my bank would flag it for fraud she stayed with me for the whole process until it was final thank you to Mireya without her working there I prob would’ve just asked for refund I would’ve given up but she kept me on my feet to get into my new car !!! More

After trying to go and get a deal from this dealership myself and they gave me a bad deal i went to get the same car through driveway, got a much better deal on my trade in and paid less in taxes overall myself and they gave me a bad deal i went to get the same car through driveway, got a much better deal on my trade in and paid less in taxes overall a fantastic experience through and through and i couldn't have asked for anything better More

Brian did a great job on helping me with this process and continue to help me through the purchase as of now. continue to help me through the purchase as of now. More

Anthony was so patient, friendly, and very helpful with us. I would highly recommend him us. I would highly recommend him More

I found this truck on April 10th and began the purchase on April 13th. What should have been an exciting milestone has since devolved into the most disorganized and frustrating experience of my life. The on April 13th. What should have been an exciting milestone has since devolved into the most disorganized and frustrating experience of my life. The incompetence started immediately with a system glitch that locked me out of my own application. For five days, I was repeatedly told the truck was "pending" for another customer, only for an employee to eventually discover it had been on hold for me the entire time. Despite this red flag, I moved forward in good faith. Ironically, the only thing this company does efficiently is take your property; they picked up my trade-in within a week without a single delay. However, once they had my money and my old vehicle, the "service" vanished. The first delivery attempt was a total failure because they arranged a transport vehicle that physically couldn't fit the truck—a staggering oversight for a company charging a **$2,200 shipping fee**. Since then, communication has been non-existent. My truck is currently sitting untouched in Fort Worth, Texas, while I’m fed scripted excuses about driver shortages. This is an online-only dealership; coordinating transportation isn't an unforeseen inconvenience, it is their entire business model. **As of today, May 9th, I still do not have the vehicle, and I haven't even been given an ETA.** As a single mother, the personal and financial toll of this month-long delay has been devastating. I’m forced to pay for rentals, Ubers, and insurance on a truck I don't possess, all while lugging a car seat between vehicles just to get my daughter to school. While a supervisor offered to waive my first payment, it doesn't cover the thousands I’ve spent on temporary transport or the total lack of accountability regarding the shipping fee. It feels like this company is highly responsive when acquiring your money, but becomes a ghost once they have to deliver. For a business built on nationwide shipping, their inability to actually move a vehicle is a catastrophic flaw. This isn't just a delay; it’s a total failure of customer care. More

Anthony my rep has been patient and helpful with me I give him 2 thumbs up give him 2 thumbs up More

TASHA WAS AMAZING! !! The whole sales team was amazing. From the beginning of the process Tasha had so much patience with me and my dad and even when we we having some i !! The whole sales team was amazing. From the beginning of the process Tasha had so much patience with me and my dad and even when we we having some issues she assisted us throughout the whole process and not once made us feel as if we were a bother. I would highly recommend Tasha and just the whole company to anyone looking for a vehicle More

Julia popped up in my chat and was instantly more helpful than expected. She is patient with questions, quick with responses, and even takes the time to add personality... not easy to do via text/chat. As than expected. She is patient with questions, quick with responses, and even takes the time to add personality... not easy to do via text/chat. As someone who works in the service industry I recognize hospitality when I see it, and she should be commended. I'm simply more likely to purchase because of her professionalism. More

Amazing and kind service, could ask any questions and they were willing to help me! they were willing to help me! More