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Driver's Way Pelham

Pelham, AL

4.8
2,065 Reviews

100 Driver's Way

Pelham, AL

35124

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Showing 2,065 reviews

January 04, 2021

Marshall Glenn is awesome. Second vehicle we've purchased from him. He is great to work with...! Unlike most car-buying experiences, Driver's Way, Marshall and the entire team provide an extremel More

by Tom B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Business Development, Adam Negron
January 01, 2021

This experience was no hassle, friendly, yet professional. Ryan Hanks was outstanding in sales-five stars. Accommodating in every way. Held the car a few days for us. More

by caduceus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hanks, Joe Gilliland, Lance Keener
December 30, 2020

Bruno was excellent and was very knowledgeable. We are purchasing again soon and will come back to him to find what we are looking for More

by vmorgan3465
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruno Riechert, Ryan Lynn
December 30, 2020

Brian was great and helped me pick a great car. I really appreciate you making this a easy process. Thank you for all your help! More

by moniawllms
Recommend Dealer
Yes
Employees Worked With
Brian
December 29, 2020

Our sales person, Daniel, was helpful and not pushy at all. He was organized and got us through the sale in a good period of time. They offered a very fair trade in on our existing vehicle, and cleaned More

by stacia.gaines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sullivan
December 28, 2020

The rudest salesman I ever experienced l. I don't know it it's because I am Black. But wouldn't come back here again! No BRUNO RIECHERT NO. More

by Jazzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bruno Riechert
Jan 05, 2021 -

Driver's Way Pelham responded

Thank you so much for your feedback and we are sincerely sorry that you did not have a good experience with Bruno. I'm Daphanie in the Internet Office, and as a woman of color who has worked with Bruno for several years, I am confident that his behavior had absolutely nothing to do with race. However, there is never an excuse for poor customer service and we are addressing the situation with him. If you'd be willing to provide us more detailed information about your experience, please reach out to my team and me at (205)982-8326. It's very rare that we get this type of feedback and will always use it as an opportunity to further develop our employees to promote fantastic guest satisfaction. We look forward to hearing from you!

December 24, 2020

Nice car, nice employees, friendly and they are not pushy trying to get you to purchase things you don't want. My third car from them in the past 5 years. More

by david20350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C.T. Cris Thomas 5 stars
December 23, 2020

Every aspect of this sale, from initial contact to signing and driving away was excellent, easy, efficient and enjoyable. I highly recommend this dealership and suggest asking for Marshall and Summer. More

by Ayme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall, Summer
December 21, 2020

We have bought 2 cars from Heather. She is great. The best part about drivers way is they give you a great price on your trade ins. More

by JVH15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Carter
December 19, 2020

I have bought from this dealership previously and I understood how the treated me when I had an issue with the first car. I took that into consideration when making this current purchase. More

by rstewart4970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Griffitts
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