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Driver's Way Pelham

Pelham, AL

4.8
2,065 Reviews

100 Driver's Way

Pelham, AL

35124

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Showing 2,065 reviews

March 28, 2012

I filled out one of the online price quotes before driving over an hour to get to this dealership. I filled it out truthfully!! They even said that I had entered all the information that pertained to More

by scottanddana
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Walker
Apr 12, 2012 -

Driver's Way Pelham responded

We are so sorry for your wasted time and effort with this trade-in offer. Driver’s Way participates in the AutoTrader.com Trade-In Marketplace (TIM) program. The form you filled out to get a value on your Yukon was actually AutoTrader’s form, and the values you received were made by AutoTrader.com. You did mention the $3,000 previous insurance claim, but AutoTrader still estimated the value at $20,343 the second time you completed the form. However, when we performed the inspection on AutoTrader’s behalf, we mentioned the two accidents showing on the CarFax vehicle history report (which makes a vehicle much harder to resell than just having paintwork does). AutoTrader then changed their guaranteed offer to $18,475. Sometimes we wish AutoTrader.com would not offer such a solid figure before anyone inspects a vehicle in person, because it is always subject to change upon inspection. Sometimes there are things like negative CarFax reports the owner is not aware of before they arrive. However, the TIM program is such a valuable service to most customers who use it that we do not want to discontinue our partnership with them because of a few bad cases out of hundreds we receive each month. We have no intention of misleading consumers or being fraudulent. When we provide our own trade ballpark values (provided by our full-time appraiser, rather than by AutoTrader.com) before seeing a car in person, we always try to be conservative so it doesn’t come across as promising a high figure then lowering it once the person arrives. Once again we are so sorry that AutoTrader’s value changed when we noted the 2 accidents, and that you wasted your time. We appreciate you taking the time to leave feedback and wish you luck in selling your Yukon for a value you’re happy with.

March 10, 2012

I love Drivers Way. Everything is up front and the very clear. My saleman Eddie Johnson was very professional and helped me throughout the process. More

by globugg76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Johnson, Eddie Johnson
March 09, 2012

Dylan was a great help at Driversway. He was courteous and helpful and never made me feel pressured. He provided the answers and resources I needed to make an informed decision. Dawn was also very kind an More

by tonyadd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan and Dawn, Dawn Calvert, Dylan Lanier
March 09, 2012

I was pleased with all aspects of my experience at Driver's Way. I found the SUV I was looking for at a reasonable price. Dylan Lanier and everyone else were friendly, helpful, knowledgeable and prof More

by Boynurse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Lanier, Dylan Lanier
March 09, 2012

Buying my "new to me" Acura from DriversWay was a great experience. Dylan had the patience of Job! I will go there for my next car and will recommend Dylan and his team to any of my family and fr More

by debbiemotes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Lanier, Dylan Lanier
March 09, 2012

Nolan RIESS SPEND ALOT OF TIME WORKING WITH ME AND MY WIFE ON BUYING A SUV , HAD WHAT WE WANTED , ALL THE CARS I SAW ON LOT LOOKED GREAT , WE BROUGHT A LEXUS RX350 THEY HAD , GIVE A GOOD TRADE IN AMOUNT More

by TOMMY HOLMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NOLAN RIESS
March 08, 2012

We were shopping for my son a car. He is young and had little in the way of credit but Dylan still talked with him as an adult and worked with him to get him into a reasonable vehicle. Great job Dylan. More

by Teamjj1661
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Lanier, Dylan Lanier
December 26, 2011

I purchased a 2010 Mazda 6 from Anothony in July and received GREAT service. Very friendly and worked hard to please us. They gave us a great price on our trade-in and financing was easy. We would re More

by sspollard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Hardin, Anthony Hardin
December 24, 2011

Very easy. Walked in. Helped imediately. Didnt see the exact car I want yet, but sold my car. Better offer than others. Will return weather I need to buy or sell. No tricks. More

by winster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mike neel, Mike Neel
December 07, 2011

My husband and I were shopping for our son a truck. We just happened to be travelling by, and pulled into Driver's Way. We are so glad that we did. From the moment we walked in the door, we were made to More

by lpope2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Lanier, Dylan Lanier
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