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Driver's Mart

Winter Park, FL

Overview
Employees
Reviews
Vehicles
4.1
105 Reviews
Our team at Driver's Mart would like to thank you for visiting our website! We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Winter Park, FL and Sanford, FL, the staff at Driver's Mart will help you find the used car you want. At Driver's Mart we offer a searchable online inventory of used vehicles near Orlando by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that quality used car that you have been searching for. For years, the financial staff at Driver's Mart has offered expert advice for those seeking an affordable car loan in Winter Park near Orlando. Our service doesn't just stop there. Winter Park customers can come in and take advantage of our knowledgeable car repair technicians and a fully-stocked inventory of auto parts in Winter Park. Whether you are looking for a , or a pre-owned car or truck, Driver's Mart is here to help. If you don't see what you are looking for, click on CarFinder and simply fill out the form. We will let you know when vehicles arrive that match your search! If you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions. We are conveniently located at 1970 SR 436. You can also reach Driver's Mart any time by filling out our contact form or calling us. The entire staff at Driver's Mart looks forward to serving you! Driver's Mart is part of the Holler-Classic Family of Dealerships which has proudly served Orlando, FL and the surrounding Central Florida area for 80 years! Our group's motto, "Never forget your customer - Never let your customer forget you!" comes straight from the mind and heart of the William E. "Bill" Holler, the first Mr. Holler to go into the automotive industry. Long before motivational speakers became fashionable, Bill Holler was an institution! Automotive News described him as a spellbinder, a table-pounder, an evangelist. But he didn't sell cars on personality alone. By understanding customer wants and needs, Bill was able to develop innovative programs to inspire dealers to establish new sales records. Roger III, Chris and Jill Holler Rogers, Vice-Presidents of our automotive group are the great-grandchildren of the fabled Bill Holler. He founded the General Motors Dealers' Son School established to prepare dealers' offspring to inherit the family franchise and his son, grandson and great-grandchildren were all graduates. From 1929 when General Motors Chairman, C.S. Mott, hired Bill to be Vice President of GM and General Sales Manager of Chevrolet until his retirement in 1945, Bill Holler earned a distinguished reputation as a tireless listener to the dealer, implementing trend-setting innovations and establishing programs to teach the fundamentals of auto sales and quality service still in use today. A believer that a good sales person is critical to our economy, Bill elevated the standards of our profession. In sales literature and speeches he often pointed out that the commander who leads the troops in battle...the volunteer who raises funds for charity...the homeowner who gets the neighborhood involved in a community project...is doing a sales job.
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1970 FL-436

Winter Park, FL

32792

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Showing 105 reviews

March 30, 2017

Paid $21,000. for a car already giving me problems? I paid $21,000. for a car i'm already having problems with as it has leakage from the engine area by the oil pan, plug and seal. ALSO, I was charged a More

by GUESTGUEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samuel Moreno, Joe Izquierdo
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Apr 11, 2017 -

Driver's Mart responded

Dear Mr. De Castro, Thank you for choosing our dealership. We’ve built a stellar reputation for customer service over the years. In fact, many of our customers are the grandchildren of our first customers who also trusted us with their car purchases nearly 80 years ago. Our solid reputation is far-reaching, with many customers, like you, driving hundreds of miles for the value they get at our dealership. We understand that you became frustrated on that day that we were so busy, resorting, as you say, to “burning up” our employees’ personal cell phones. Regardless, we immediately offered you a full refund, which you refused. We also offered to conduct a free diagnostic test on your car to confirm any problems. Again you refused and demanded a random cash amount for a problem we are not able to confirm. We stand behind our product and have gone above and beyond what we promised and then some. Regrettably, we are unable to assist you further.

Apr 11, 2017 -

GUESTGUEST responded

SO UR saying the PICTURES i sent of the CAR with the same VIN, same fake wheels, same undercarriage, TIMESTAMPED in less than 24 hours of the sale....that was NOT PROOF?? Thanks for making it EASY to catch u in these LIES!! I sent u PICTURES PROVING the leaks. I STILL HAVE THEM. ANYONE that wants to SEE these pictures of the EXACT car, EXACT date taken and my TEXTS showing and PROVING that I text them the pictures are welcome to ask for it and i'll gladly send it. These dealers always do this. They go all out for ur sale then LIE when u complain about something they don't want to bother with. My drive was 6 hours total. U offered a free diagnostic BUT u said i had to PAY to get it fixed? U shouldn't have sold a car that has issues like that AND if i were to have driving the 6 hours total to return it, ud have to FIX it anyway so that fact that u should have just stood up to ur claim of quality vehicles should have been implemented. My old lady didn't want to drive that far again even though I DID but she is the one that has to make the payments so i cant force her to take it back so i asked for a happy medium that was fair, especially since it cost almost $400. dollars to fix due to the labor. I was willing to give u the RECEIPT to proove that as well but then u would have made an excuse for that as well. MIND U, incase u didnt notice, I'm disabled and was not supposed to be driving that much. U CANNOT LIE about not knowing what was wrong when I can PROVE i sent u several pictures, can PROVE the calls and texts i sent and did. It's all there on my phone so how do u explain THAT? Just admit u cheated us out and were very greedy and didn't stand by ur sale. And if ur too busy to call customers back, then u shouldn't have a business cause it's customers like US that gave u the business to help KEEP u in business. U don't crap on us AFTER u get the sale. That's the problem with u dealers. Ur GREAT in the beginning but once u have the sale, all of a sudden ur TOO busy for the customer cause ur priority becomes NEW sales instead of standing by the CURRENT customer that u just made the sale on and it wasn't even 24 HOURS into the sale that i complained. We drove all that time back and got home so late and went to sleep cause we were there ALL day since the morning and the 6 hour total drive drained us. Only to wake up and find those problems. RIGHT AWAY i started the calls AND the texts AND took pictures so u see it's the SAME CAR, SAME undercarriage, so u CANNOT DENY or make excuses, yet u just did or lied. Look on FB all of the negative blasts u have after my complaint and look at other reviews and see how i'm not the ONLY person with similar complaints. Whomever buys from u after reading this deserves whatever they get for not listening to all these warnings. My regret is that i should have checked ALL the different sites and researched ur dealer better and seen all these complaints and I would have saved myself such a long drive, tolls, gas and headaches. And i'm not even gonna address the OTHER problems i already talked about in the original complaint as this is beyond enough being able to PROVE with pictures, text...timestamps u just got caught in LIES. PROFIT BEFORE CUSTOMER SATISFACTION, what a wonderful world to live in. Customers get shafted while dealers keep making the big bucks.

Apr 11, 2017 -

GUESTGUEST responded

SO UR saying the PICTURES i sent of the CAR with the same VIN, same fake wheels, same undercarriage, TIMESTAMPED in less than 24 hours of the sale....that was NOT PROOF?? Thanks for making it EASY to catch u in these LIES!! I sent u PICTURES PROVING the leaks. I STILL HAVE THEM. ANYONE that wants to SEE these pictures of the EXACT car, EXACT date taken and my TEXTS showing and PROVING that I text them the pictures are welcome to ask for it and i'll gladly send it. These dealers always do this. They go all out for ur sale then LIE when u complain about something they don't want to bother with. My drive was 6 hours total. U offered a free diagnostic BUT u said i had to PAY to get it fixed? U shouldn't have sold a car that has issues like that AND if i were to have driving the 6 hours total to return it, ud have to FIX it anyway so that fact that u should have just stood up to ur claim of quality vehicles should have been implemented. My old lady didn't want to drive that far again even though I DID but she is the one that has to make the payments so i cant force her to take it back so i asked for a happy medium that was fair, especially since it cost almost $400. dollars to fix due to the labor. I was willing to give u the RECEIPT to proove that as well but then u would have made an excuse for that as well. MIND U, incase u didnt notice, I'm disabled and was not supposed to be driving that much. U CANNOT LIE about not knowing what was wrong when I can PROVE i sent u several pictures, can PROVE the calls and texts i sent and did. It's all there on my phone so how do u explain THAT? Just admit u cheated us out and were very greedy and didn't stand by ur sale. And if ur too busy to call customers back, then u shouldn't have a business cause it's customers like US that gave u the business to help KEEP u in business. U don't crap on us AFTER u get the sale. That's the problem with u dealers. Ur GREAT in the beginning but once u have the sale, all of a sudden ur TOO busy for the customer cause ur priority becomes NEW sales instead of standing by the CURRENT customer that u just made the sale on and it wasn't even 24 HOURS into the sale that i complained. We drove all that time back and got home so late and went to sleep cause we were there ALL day since the morning and the 6 hour total drive drained us. Only to wake up and find those problems. RIGHT AWAY i started the calls AND the texts AND took pictures so u see it's the SAME CAR, SAME undercarriage, so u CANNOT DENY or make excuses, yet u just did or lied. Look on FB all of the negative blasts u have after my complaint and look at other reviews and see how i'm not the ONLY person with similar complaints. Whomever buys from u after reading this deserves whatever they get for not listening to all these warnings. My regret is that i should have checked ALL the different sites and researched ur dealer better and seen all these complaints and I would have saved myself such a long drive, tolls, gas and headaches. PROFIT BEFORE CUSTOMER SATISFACTION, what a wonderful world to live in. Customers get shafted while dealers keep making the big bucks.

March 08, 2017

Great Prices! I came into this location to look at a car for my brother since he turned 16 so I wanted to buy him a car and the salesman isaac helped which was sup More

by Juan Soriano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Lopez
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December 02, 2016

Got a great SUV!! I did a lot of research and found the car that I wanted. It was priced lower than any other within 75 miles. I worked with Joe who was very nice, prof More

by Stricklyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Isquierda
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November 16, 2016

Car Service Mel was extremely helpful with keeping me posted with the status of my car! They are reliable and I trust their work. I will be bringing my vehicle More

by danimcnair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel
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October 27, 2016

First time Customer Very Happy with the process of purchasing our vehicle. Our Salesperson John Torres was great, explained everything clearly and made sure that we were More

by FlaArmyFamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Torres
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August 31, 2016

Highs, lows & a fantastic experience! We had an interesting FULL week of highs - found a car for my 15 year old daughter on our first visit (we were "just looking"), lows - car sold before More

by debip323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Ghobrial, Alexis Reyes & Kamal Thai
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June 28, 2016

Great service Johnathan Beltran was a very great service provider he helped us from the first car to the last :) great person over all and good place if you want mo More

by Joice1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan Beltran
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June 20, 2016

Great Sales Persons and genuine people Thomas Trasso and John (dont know his last name) from Holler Driver's Mart earned this sale for their dealership 100% once the vehicle I wanted was lo More

by Jewansjeep1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Trasso, John
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May 25, 2016

Authur LI was very helpful and good . The car was super clean and they took our totaled car in and gave us a discount for the salvage value. I would go there again if I ever shopped for More

by cathysheridan1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Authur LI
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May 24, 2016

Very happy! I was very happy with my van. John Torres went above and beyond to get me my van! He's a very nice man! He was very honest and forthright with vehic More

by VWroutan2016
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Torres
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