DriveTime of SE Cincinnati

How Could this Happen? Just over 1 month ago (2/19/18), I purchased a car from DriveTime for $15,000 List Price which totaled $25,000 financed out-of-the-door. Expensive. Just over 1 month ago (2/19/18), I purchased a car from DriveTime for $15,000 List Price which totaled $25,000 financed out-of-the-door. Expensive. At the point of sale, I was the last potential customer of the night...as it was well after 11 pm when I drove away from the dealership. Because the car is considered a premium luxury vehicle, I had a warranty, and it was raining aggressively, I was comfortable with the sales person's offer to pull the car into the service center for me to inspect. I only drove the car in the service center area... as everything appeared brand new on the vehicle. After completing the paperwork, I had a 4 mile surface street commute to my home. The following morning, I drove greater distances at higher rates of speeds, when I noticed a couple areas of concern. However, I wasn't overly concerned; as I had peace of mind and comfort knowing I had the warranty. From there, immediately I called the Sales Manager from the night prior (Andrew) to report the concerns. He assured me the warranty company would address all concerns. I contacted the warranty company SilverRock. The warranty company direct me to the nearest In-Network repair facility. The repair facility said they couldn't find anything wrong with the steering wheel issue; however, they identified that the wheel bearing assemble was failing. Upon receiving authorization that the repair was a covered item, it took the repair facility nearly a week to repair. Moments after picking up the car from repair, I could hear a terrible grinding noise coming from the driver side rear. Quickly realizing the repair facility would be closing soon, I turned around and returned to the repair facility. A technician said that the wheel cover bent, he could attempt to bend it back, and it should fix the problem. He worked on it for an hour. Although the extremely loud grinding noise was no longer there the next morning; while on the highway, I noticed the car still had a nasty vibration and whistling noise when the car experienced speeds between 65-70 mph. I called SolidRock once again to report the occurrence. SolidRock suggested I take the car to the local Cadillac Dealership. I did. Several days later, I was informed by the dealership that they were able to identify the steering will problem and the wheel bearing assembly problem and the warranty company was covering both issues. I was pleased to learn. The car however has been there since. I have driven the car only 2 days since point of sale and both days, I was concerned about the state or condition of the vehicle. Roughly a week ago, I called the finance company to request an extension or addendum to the terms in effort to have the first payment due date commensurate with the delivery of the vehicle in a serviceable and operable state/condition. They declined to adjust the terms from the point of sale. The sales guy called to conduct a post sell follow up. I informed him of everything up to that point. He seemed somewhat concerned but not genuinely concerned. He called me back a couple days later to say "Sorry, wished I could do more but I can't." My initial monthly payment is due in a couple days and I have no vehicle...as it is still at the Cadillac Dealership being serviced for the steering wheel and wheel bearing assembly issues. I am incredibly unhappy and appalled! More

Conforming appointment was very rude!! Call to make sure the cars was there so i can look at them instead of wasting a trip to buy a car. Girl i talked to was very rude and even hung up on Call to make sure the cars was there so i can look at them instead of wasting a trip to buy a car. Girl i talked to was very rude and even hung up on me. Tells me im only a number to them not a person. Very rude girl!! I have no time for the run around to buy a car. I guess that dont want my business how rude i was treated!! Just conforming my appointment and making sure the cars i want was there!!! More

Ridiculous interest rates and they lie about the car I was told I would be getting a totally different vehicle than what was delivered to the dealership. I then was talked in to getting the car and treat I was told I would be getting a totally different vehicle than what was delivered to the dealership. I then was talked in to getting the car and treated like an idiot when I expected the features that were promised. After looking at my paperwork when I got home, I noticed that I would be paying more in interest than the car was even worth! To make matters worst, my mechanic said the car was a mess! Upon returning the car, Justin, (the same employee who acted like I was crazy for wanting the features I was promised) acted like he didn't even care about my concerns and didn't listen to a word I said. I literally told him my mechanic said the car didn't check out and he responded with, "well you have a 30 day warranty if you want to take it to a mechanic". What the heck?! Did you listen to anything I just told you?! No Justin. No you didn't. Instead of asking me if I would like to look at any other cars since I was taking this car back, he just says, "ok well let us know if we can help you with any other cars". Wow. That's a great sales pitch. So disappointed with Justin's nonchalant "I don't care about the customer's needs" attitude. I'm so glad that I got out of this horrible deal and found a van for 2k less than the deal they were offering, with 20k less miles, in better condition and with a 5% interest rate! They were offering 22.2% by the way. And no, I don't have stellar credit, but that is highway robbery! Never again. And I will be telling everyone I know about this. More

My experience I had a very good experience at Drivetime.. They were very friendly and knowledgeable. They helped me get a car that I liked and and can afford. TY Dr I had a very good experience at Drivetime.. They were very friendly and knowledgeable. They helped me get a car that I liked and and can afford. TY Drivetime. I was referred to them and I will too. More

Awesome. Friendly. Easy. I loved Mt Drive Time experience! First off, I noticed the professional yet laid back atmosphere immediately when I walked in the door. Non pressur I loved Mt Drive Time experience! First off, I noticed the professional yet laid back atmosphere immediately when I walked in the door. Non pressurized. I loved that! My salesman was friendly, knowledgeable and so incredibly easy to work with. Hemmade the experience about me, and not sales... Opposing me into something I didn't want. All the employees I dealt with were friendly and open. I can't say enough about how excellent this dealership is! Made my car buying experience the best I've ever! I will definitely recommend to my friends and family! Live my new car! More

Great experience!!! The reps were so friendly and knowledgeable about the business. They made it easy to work with them. They understood all my demands and found the perf The reps were so friendly and knowledgeable about the business. They made it easy to work with them. They understood all my demands and found the perfect car for me that I would have never considered. Olivia at the Beechmont location was great and very respectful. She didn't get frustrated when I couldn't figure out how to work my windshield wipers nor did she laugh when I felt embarrassed for it being a simple push upwards to turn them on. I really respect Drivetime and all the associates there for making me and my daughter feel welcomed. More

Awesome experience Great staff. Very knowledgeable. Overall experience was awesome. Got the car I wanted at a very reasonable price. I would greatly recommend Drive Time Great staff. Very knowledgeable. Overall experience was awesome. Got the car I wanted at a very reasonable price. I would greatly recommend Drive Time to anyone. More