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Worked with Victor who promptly and courtesly took care of every aspect of my Jeep Wrangler repair. Victor went above and beyond my expectations and made sure that all repair work was done timely and done of every aspect of my Jeep Wrangler repair. Victor went above and beyond my expectations and made sure that all repair work was done timely and done to a high standard of care. I would highly recommend this facility to anyone looking to have service or parts. More

Left with more problems than came in with, service dept should go to school to learn to fix not break jeeps. They did not live up to my expectations, would not recommend to anyone, go elsewhere even if tha should go to school to learn to fix not break jeeps. They did not live up to my expectations, would not recommend to anyone, go elsewhere even if that means having to travel - they used to be good but not anymore - More

On November 17, 2008, my husband purchased new tires for our 1997 Honda Civic at a local tire shop called Economy Tire. After obtaining the tires and having them mounted on the car, it was necessary to hav our 1997 Honda Civic at a local tire shop called Economy Tire. After obtaining the tires and having them mounted on the car, it was necessary to have an alignment done at another facility as the tire shop does not do them. I had been referred to Bradshaw Jeep Chrysler in the past and automatically sent my husband there. He dropped the car off and was called and told it was ready approximately three hours later. He was informed that there were some parts on the car that needed to be repaired. Upon driving the car home, he realized that the steering wheel was not straight. While driving straight down the road, the steering wheel was turned towards the right. If he was to straighten the steering wheel and hold it straight, the car would go to the left. My husband did try to fix the caliper that was sticking in hopes that that was truly the problem. It did not relieve the problem. There is still a strut spring that needs to be replaced but I’ve been informed by a local mechanic that it would not make the steering wheel be crooked, but would simply make the car favor the side that had the bad spring. I am aware of that and find that that is not the problem with the steering wheel. I called Bradshaw regarding the problem and spoke to MaryAnn. She told me that we could bring the car back the following Monday, which was our earliest availability. My husband brought the car back as scheduled and left it for another five hours. He picked it up and found that there was no difference from the first visit to the second. I called Bradshaw immediately and the clerk, Jamie, told me that due to the parts that needed to be repaired, that was causing the problem and that Bradshaw had the car “in spec” and there was nothing more they could do. They say that they locked the steering wheel from under the car both times and there was no need for anyone to hold the steering wheel straight and in place as we felt was necessary. We were not happy with this answer. My husband called and spoke to Sue Atkins at Bradshaw and she agreed that there was nothing more that they could do and she was “not going to get into it with” my husband regarding why the car was not leaving their facility correctly. We wanted to understand why they were not able to correct the problem. We had asked other people knowledgeable about auto repairs and were told each time that the parts that need repair had nothing to do with the steering wheel not being in line after an alignment and that it was without a doubt due to Bradshaw’s negligence. On Friday, November 28, 2008, I brought the car to Town Fair Tire to have the alignment redone. I explained what had happened with Bradshaw but did not mention that there were parts that needed to be repaired. In about 45 minutes my car was given back to me in perfect alignment, including the steering wheel. I was told that the front wheels where turned towards one direction and the rear wheels were turned in the other direction which was causing the steering wheel problem. After leaving Town Fair Tire, I went straight to Bradshaw to speak to a manager regarding the fact that they were not able to fix my vehicle and I had to spend more money at Town Fair Tire to have it redone. They did not change any parts or make any other adjustments. They just did an alignment which is what was asked of Bradshaw in the first place. I spoke with the manager, Victor Atkins, regarding the problem. He told me that “he was fully aware of the repair and problems.” He continued to tell me that he had paperwork showing that at both visits, “the car was in spec.” I asked why they could get the steering wheel lined up and he fell back on the excuse that parts were needed but on their papers “the car was in spec.” I asked why Town Fair Tire was able to fix it but they weren’t. And again was told that “the car was in spec.” He then decided to say that he noticed that suddenly there were new tires on the car. I explained that the new tires were on the car before it was brought there the first time which is why it was there for an alignment. So this made me realize he wasn’t “fully aware of the repair and problems” because if he was, he would have known there were new tires from the start. He told me that they made “a business decision” that they did all they could do for us and that they only charged me once although I was there twice therefore we should have been charged twice. The only reason we were there twice was because it wasn’t done right the first time. There shouldn’t have been a charge for the second visit as it was to repair what they didn’t do right the first time. And now after going there twice and going to another place afterwards, I should not have paid at all at his facility in my opinion. I asked for copies of the spec reports as they were not given to us. I took the black and white versions of the spec sheets an More

We bought our Jeep at Bradshaw Jeep and were very happy with it. We took it to them for all repairs and oil changes. Initially they were good, but within the last year they have not been as customer orie with it. We took it to them for all repairs and oil changes. Initially they were good, but within the last year they have not been as customer orientated. We recently brought our 2001 Jeep Cherokee limited to Bradshaw's Service Dept with several problems over a short period of time. Our first problem was that the Jeep would intermittently leak anti-freeze, significantly enough to require us to refill it and for the low anti-freeze indicator and unsafe temp to show. We left the Jeep with them for 1 1/2 days and they could not find anything. They charged us $70 for the inspection. Within a week it was leaking again and so we brought it back. This time they found and replaced the thermostat gasket, saying that was bad. This cost an additional $140 or so, with no consideration that they missed it the first time. This week we had a fuel problem. The engine check light would stay on and the vehicle would experience bucking and untimely revving. We left it with them for a full day and again they could not find anything wrong or "confirm" the codes that the computer had stored. They wanted to keep it longer, but they're service and attitude at this point were poor. They did not call us back when they said they would and they did not seem eager to resolve the problem, even though they knew we needed the Jeep for use later in the week. They charged us $40 for resetting the codes and the test drives. We are now experiencing the same problems, including a failure to start at times. We are definitely going to take it somewhere else. Any recommendations? Bradshaw Service recently switched to a seperate building than its dealership. I don't know if this caused anything, but the service has definitely decreased and we will not be returning there, even though we will have to drive a little farther for service. More