Dreyer & Reinbold INFINITI

Extremely happy with my buying experience. Josh Guzman was an outstanding salesmen. Even before I met him his communication style (through an e-mail) was on point. Once I met him things only got better. J was an outstanding salesmen. Even before I met him his communication style (through an e-mail) was on point. Once I met him things only got better. Josh was a great listener snd i felt like he did everything he could to get me what I was asking for. I would give 50 stars if I could. More

My wife stopped the week before to ask some questions. No one knew anything and never called back w any answers. Went to dealer on 6/5 w a check to buy her a q50. No one there, finally a girl came out an ask one knew anything and never called back w any answers. Went to dealer on 6/5 w a check to buy her a q50. No one there, finally a girl came out an ask if she could help. Called a salesman from BMW next door. He said he didn’t know anything about Infinitis. we finally went next door and bought an Acura. More

My experience was horrible the sales guy name is Andrew Weiss he didn't even have the decency to let me know the car I inquired about was sold until days later, However; he did return my call in the beginn Weiss he didn't even have the decency to let me know the car I inquired about was sold until days later, However; he did return my call in the beginning to give me information about the car, but he sold it and ignored my call. He didn't even check back with me to see if I was interested in anything else. Overall, not good business. More

On February 24th my wife and I purchased a 2016 Hyundai Equus from Dreyer & Reinbold Infinity. The car was advertised as accident free and with a manufactures warranty. After one day of having the car ho Equus from Dreyer & Reinbold Infinity. The car was advertised as accident free and with a manufactures warranty. After one day of having the car home my wife noticed that the tail pipe cover was loose and rattling, that one of the front bumper sensors was not operating correctly, and that the drivers front power seat would not move in reverse. We notified the salesman and the service manager of Dreyer & Reinbold of our concerns and was told we could take it to the Hyundai dealership in Jeffersonville; which saved us a 2 hour drive back to Dreyer & Reinbold Infinity. Upon taking the car to Bales Hyundai of Jeffersonville to have the repairs fixed under the warranty, their service manager immediately notified my wife that it appeared to have been in minor accidents and that due to this the repairs were not covered under warranty. I have since notified Dreyer & Reinbold Infinity several times in an effort to get these issues resolved but they refuse to return my calls or my messages. For this reason I would not believe or trust this dealership. If you have any questions regarding this incident please email me at dustycorum@aol.com. Please take my advice and steer clear of this dealership. More

Top notch dealership with excellent service department. We have purchased a QX60 and QX50 and will purchase future vehicles from Dreyer & Reinbold. Service department is excellent. We have purchased a QX60 and QX50 and will purchase future vehicles from Dreyer & Reinbold. Service department is excellent. More

A little hard to get to do to construction, over all I am very pleased with the service and personal. I will diffently recamend Dreyer & Reinbold and Infiniti it is a beautiful riding and handling vvehicel. very pleased with the service and personal. I will diffently recamend Dreyer & Reinbold and Infiniti it is a beautiful riding and handling vvehicel. More

Polite, clean, professional . I think that the main cause of the quality is the excellent management done by Ing. Mark Jonnela . He is always "on the problem" , ready to help and very friendly. The staff is of the quality is the excellent management done by Ing. Mark Jonnela . He is always "on the problem" , ready to help and very friendly. The staff is also nice...Big advantage to have a loan car for free during service period. More

Terrible experience, lacks expertise, lacks professionalism, and poor customer service relationship. Consistent misdiagnosis of the issue, rude and condescending approach towards my husband for professionalism, and poor customer service relationship. Consistent misdiagnosis of the issue, rude and condescending approach towards my husband for having limited English language skills. More

Dreyer Reinbolt is a wonderful dealership, not just for sales, but also for service. The entire facility is very clean, and the staff is is knowledgeable and friendly. sales, but also for service. The entire facility is very clean, and the staff is is knowledgeable and friendly. More

Service center excellent, call center bad for appt setting Service is always excellent. All service personnel is friendly and very helpful. I would not have my car serviced anywhere else. When I have c Service is always excellent. All service personnel is friendly and very helpful. I would not have my car serviced anywhere else. When I have called to set an appt in the past, I could leave a message on the voicemail of the person that assists me when I come in. This time it was different and the person didnt seem to know their job very well. I was told it was a call center. You may want to monitor those calls, as my experience was not a good one. However, all ratings below are based on the actual service center...I would give the call center for appt setting a poor rating More